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Using hp scanjet 3970 Just loaded hp scanning software and the large install of the 3970 drivers. When I enter the program the scanner opens and scans te image on the tray. (I am trying to scan a slide) When I select "slides from TMA" I get the error message: "The hp imaging device could not be intialized. An error has occured communicating withthe device" It asks me to make sure everything is plugged in and working. We know that it is because of the initial scan when I open the application.

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Have you checked the cord from the scanner lid to the scanner base. if that doesn't work I would try uninstalling the scanner and then reinstalling it. It sounds like a problem with the twain driver for the scanner.

Posted on Jan 05, 2010

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Posted on Jan 02, 2017

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hi , Reuben

I would suggest you try safe mode.
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