Question about RCA M4204 MP3 Player

2 Answers

RCA Opal 4204 Firmware Failed. Unit will not charge or turn on.

So, I followed instructions to download the firmware upgrade. My unit was never recognized by the software and froze up on the initializing screen. I let the battery run out and now the 4204 will not charge or turn on. I'm looking for suggestions. Thanks

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  • Anonymous Jan 17, 2009

    i have this problem



  • BobsyourUnc1 Jan 21, 2009

    I have the same problem.. except when I tried to follow the Answer below... the firmware update failed and now I can't even get it to do anything but glow blue under the buttons.. nothing ever happens on the screen. Horray for things that "WILL WORK".



    Ty for your trial help. I appreciate the intention.

  • 4rasmussenz Feb 18, 2009

    I have the same problem. My player said initializing and nothing else. I followed the instructions below to download the new firmware, but it never found my device. I held down the play button while plugging it into the USB and the firmware then started saying initializing, it would say this and the progress bar would move for a few minutes, but then it just went back to saying please connect device. Now the player does not come on at all.

  • stephenhc6 Mar 30, 2009

    tezzydarling's link just tells me to go to rcalink that firmware doesn't work rca wants sent in for warranty even though a update ruined it

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I had this SAME problem.
Killed during an upgrade.
This will work with M4204/M4208 and probably any in between, if you need directions with yours and it is not this brand call the number at the bottom of the email and ask for instructions to Hard-Start your mp3 player.

Here is the solution. It DOES work, took me two tries because I was unsure whether to hold the buttons down, or release one when pressing the next. (I let one go, pressed the next one etc and it finally worked)

Anyways.. START by charging the ipod, whether it is turned on or not, plug it into your pc it WILL charge. They recommend at least 8 hours.
Here is the email they sent me...

Dear RCA customer,

Please follow the steps below tocorrect the problem you are experiencing with the M4208

1. Goto www.audiovox.com
2. Click on Customer Service
3. Clickon FAQ’s and than in search, enter M4204 ( I know you have a M4208 butthey both use the same firmware)
4. Downloadfirmware upgrade
5. Holdplay/pause button for 15 seconds
6. Holdmenu button for 10 seconds
7. AttachM4208 via USB cable while holding play/pause button
8. Thisshould start the firmware upgrade
9. Possiblean error message of “cant write to disk” will pop up
10. Firmwareupgrade will end with error do not close
11. Goto My Computer find the drive that holds the MP3 player
12. Rightclick scroll down to format, format the player
13. Runfirmware upgrade again

After you have completed these stepsplease install the latest version of the easy rip software.

If you need any further help, pleasecontact us back at 1-800-645-4994. Our hours are Monday - Friday 8:30am- 5:30pm Eastern. Do not reply to this email because we will not receiveit.

Sincerely,
Audiovox Customer Service

Posted on Mar 09, 2009

  • tezzydarling Mar 09, 2009

    I mean MP3player NOT ipod... Sorry. LOL

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Go to "http://voxrightnow.custhelp.com/cgi-bin/voxrightnow.cfg/php/enduser/std_adp.php?p_faqid=2559"
To update the firmware of the M42xx mp3 player click here and download the firmware. start the firmware and when it is runnin plug the M42xx in at the same time holding down the PLAY BUTTON (center) until a white screen with a small computer with a line going to your M42xx is displayed and then release the PLAY button. You can then click on start and the firmware update will complete,,, DO NOT DISCONNECT DURING THIS UPDATE... it may take 2 times to complete this but it will work.... YEA!!!! WORKS with 2, 4 or 8 GB Models.....

MAKE SURE YOU DOWLOAD THE FRIMWARE UPDATE. AFTER YOU DO THAT AND PUSH TRUN PLUG IN THE PLAYER WHILE HOLDING THE PLAY BUTTON DOWN. THIS WILL WORK!

Posted on Jan 05, 2009

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1 Answer

Wont do nothing but initializing


Hi.

The procedure below is the full troubleshooting when the RCA Opal is completely irresponsive and not completing initialization.

Try first holding down the Power/Menu button for over ten seconds. This is called soft reset, and will reset the player to default factory settings. This reset will not delete personal files.

Depending on the model you may also have a reset button. In that case hold down the pinhole switch using a paper clip for more than ten seconds to perform an hard reset. It will take one or two minutest to restart the Opal after this reset, as files must be reinstalled.This reset will delete files and personal settings.

If that does not work, it means that system files are damaged. In that case you will need to reinstall the Opal firmware. Firmware for some model may be available online, but better calling or contacting RCA and asking them to provide you with an updated firmware for your unit. If the wrong firmware is installed the Opal may result damaged.
RCA can be contacted at the number listed on Opal documentation. Number in US should be: 1-800-878-5779 (RCA Audio Products Repair Centers and Warranty Info).

You can also get the firmware asking a question online. Use the following link: Create an Incident or ask a question.

See also: Information on RCA Opal M4001 MP3 Player.

To update firmware follow procedure below:

Download the firmware upgrade file.
Hold down the play/pause button for about twenty seconds .
Hold down menu button for more than 10 seconds
Keep holding play/pause button and attach Opal USB cable to computer at the same time.
The firmware upgrade will start
If you get an error saying that Windows cannot write to the Opal drive, that means that the Opal internal drive must be re-formatted. In that case go to Computer, click the right button of mouse on the Opal, and choose Format from the dropdown menu.
After formatting, restart both units, and restart firmware upgrade procedure.

Regards.

Mar 31, 2010 | RCA OPAL M4001 MP3 Player

Tip

My Opal does not start. How do I reset my Opal?


Hi.

The procedure below is the full troubleshooting when the RCA Opal is completely irresponsive and does not complete initialization.

Try first holding down the Power/Menu button for over ten seconds. This is called soft reset, and will reset the player to default factory settings. This reset will not delete personal files.

Depending on the model you may also have a reset button. In that case hold down the pinhole switch using a paper clip for more than ten seconds to perform an hard reset. It will take one or two minutest to restart the Opal after this reset, as files must be reinstalled.This reset will delete files and personal settings.

If that does not work, it means that system files are damaged. In that case you will need to reinstall the Opal firmware. Firmware for some model may be available online, but better calling or contacting RCA and asking them to provide you with an updated firmware for your unit. If the wrong firmware is installed the Opal may result damaged.
RCA can be contacted at the number listed on Opal documentation. Number in US should be: 1-800-878-5779 (RCA Audio Products Repair Centers and Warranty Info).

You can also get the firmware asking a question online. Use the following link: Create an Incident or ask a question.

See also: Information on RCA Opal M4001 MP3 Player.

To update firmware follow procedure below:

Download the firmware upgrade file.
Hold down the play/pause button for about twenty seconds .
Hold down menu button for more than 10 seconds
Keep holding play/pause button and attach Opal USB cable to computer at the same time.
The firmware upgrade will start
If you get an error saying that Windows cannot write to the Opal drive, that means that the Opal internal drive must be re-formatted. In that case go to Computer, click the right button of mouse on the Opal, and choose Format from the dropdown menu.
After formatting, restart both units, and restart firmware upgrade procedure.

Note: The procedure above must be used when the Opal is not starting at all. When instead the opal is starting, but it is not recognised by the computer, procedure will be different. In that case test the player on a different computer. Test different USB cable.Restart computer and Opal. Reset computer by disconnecting power cord, and eventually removing battery for five minutes. Try using System Restore to restore the computer to a date before having the problem. Reinstall Windows Media Player. Check System and USB hardware settings and driver on computer..

on Mar 31, 2010 | RCA OPAL M4001 MP3 Player

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Sounds like the firmware install didn't take. Download the firmware install directly from RCA instead of easyRip here: http://voxrightnow.custhelp.com/app/answers/detail/a_id/2558

If your computer does not recognize it, press and hold the play button while connecting the device for upwards of 30 seconds. If that does not work then it is likely the player is unrecoverable.

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Sounds like there might be an issue with the firmware. Download the latest firmware from here:
http://voxrightnow.custhelp.com/app/answers/detail/a_id/1416

And follow the instructions to install it on your device. Older firmware did have issues with charging (though I think it was primarily with Windows 2000)

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1 Answer

Rca m 4204 a stock on initializing


There might be an issue with the firmware that is currenlty on the device.

Download the firmware update from here:
http://voxrightnow.custhelp.com/app/answers/detail/a_id/2558

Follow the instructions to install the firmware on your device.

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1 Answer

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Download the latest firmware upgrade from www.rcaopal.com to restore the player. The firmware upgrade file will be on the "Download Upgrades" section of the website.

-Tha Mp3 Doctor

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Download the latest firmware upgrade from www.rcaopal.com to restore the player. The firmware upgrade file will be on the "Download Upgrades" section of the website.

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Download the latest firmware upgrade from www.rcaopal.com to restore the player. The firmware upgrade file will be on the "Download Upgrades" section of the website.

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7 Answers

How do I reset my RCA Opal 8GB mp3?


Not sure what to do about the "not turning on" part, but I have a solution to my problem which was the same as a few other people.

I called 800-878-5779 option #5 (which is their customer service phone number that apparently doesn't appear in any of the materials that were in my package, or in any convenient place on their website).

I have a M4208RD-B which was stuck on "initilizing" and not being recognized by my computer.
According to the customer service folks, I needed a firmware update which seems only to be available through a magical email that they sent to me. The email also contains instructions on how to upload the firmware through a series of timed button pushes.


Here are the instructions included in my email:

M42- Initializing problem or not powering on:
Download firmware upgrade included in this email
Hold play/pause button for 15 seconds
Hold menu button for 10 seconds
Attach M4204 via USB cable while holding play/pause button
This should start the firmware upgrade
Possible an error message of “cant write to disk” will pop up
Firmware upgrade will end with error do not close
Go to My Computer find the drive that holds the MP3 player
Right click scroll down to format, format the player
Run firmware upgrade again

The firmware that they sent me in the email was v 1.7.2.0, which is not listed under the Opal 4208 on the website. It is under the 4204 player on the website.
As you can see in the above email that they sent to me, I got the firmware update for the 4204. I would think that the update on the website is the same as the one that they sent me in the email, but I'm not 100% sure. To be 100% you could just call the 800 number and get your own email.

Hope this helps.

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Hi, you can try to upgrade the player's firmware, you can download it from the RCA Website (moz-screenshot.jpgmoz-screenshot-1.jpghttp://support.rcaaudiovideo.com/downloads.aspx?product=187), the firmware it's the second app listed.
If your computer doesn't recognize the player, you'll have to turn it off and keep "PLAY" pressed for 10 seconds while connecting it to the USB port, then update the firmware.

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