Question about Panasonic DMR-EX85EB-S DVD Recorder/HDD Recorder

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Panasonic dvd recorder DMR-ex85 wont read any DVD disc Drive clicking and sounds like its not loading I got the same problem with Panasonic DMR-EX85, 18 months old. It happened out of the blue. After dubbing from the hard disk it said, disk has scratches etc..., but there are no apparent scratches on it. Tried to load other dvd, prerecorded or empty, the same message appears "disk not recognized". Yes, the awkward noise is heard at the time the dvd is loaded...

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  • Steeltight11 Jan 14, 2009

    Same problem, my panasonic DMR EX85 is about 18 months old and won't play any discs out of the blue and also has the reading noises...anyone know what irt is besides a costly repair bill?

  • egarner456 Jan 25, 2009

    Yep, exactly the same problem with the DVD burner after 14 months. Called the agent and was told that it's a $250 replacement of the whole DVD assembly. Appears to be a common problem with DMR-EX85.

  • kathchief Mar 15, 2009

    Same problem, my panasonic DMR EX85 is about 23 months old and won't play any discs out of the blue and also has the reading noises...eventually says no disc and won't read - also sluggish to open/close for a while and needed to be turned off to get it to eject.Is also trying to read disc when the player is empty.Looks as if it a common problem not good for pricey model from panasonic - their bad.

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Here is the Panasonic USA support information. Customer Services Directory
Obtain Product Information and Operating Assistance; locate your nearest Dealer or Servicenter; purchase Parts and
Accessories; or make Customer Service and Literature requests by visiting our Web Site at:
http://www.panasonic.com/support
or, contact us via the web at:
http://www.panasonic.com/contactinfo
You may also contact us directly at:
1-800-211-PANA (7262),
Monday-Friday 9 am-9 pm; Saturday-Sunday 10 am-7 pm, EST.
For hearing or speech impaired TTY users, TTY : 1-877-833-8855
Accessory Purchases
Purchase Parts, Accessories and Instruction Books online for all Panasonic Products by visiting our Web Site at:
http://www.pasc.panasonic.com
or, send your request by E-mail to:
npcparts@panasonic.com
You may also contact us directly at:
1-800-332-5368 (Phone) 1-800-237-9080 (Fax Only) (Monday – Friday 9 am to 8 pm, EST.)
Panasonic Services Company
20421 84th Avenue South, Kent, WA 98032
(We Accept Visa, MasterCard, Discover Card, American Express, and Personal Checks) I hope this helps you with your problem.

Posted on May 19, 2009

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