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Targus amw20euk has installed on my vista computer but the cursor wont move when i move the mouse

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  • Anonymous Mar 04, 2009

    SAME AS THAT

  • Anonymous May 02, 2009

    Mine also doesn't move :(

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  • 279 Answers

Make sure that you SYNCHRONIZE the remote mouse with the receiver (plugged into computer)

*make sure your batteries in the mouse are good*

1) Turn mouse on
2) Press "CONNECT" button on bottom of mouse
3) Press "CONNECT" button on receiver

Check mouse functions-it should now work.

REPLY if problem still persists, I will try and help you further.

Hope this helps.

Posted on Mar 08, 2010

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I am trying to use it on Windows Vista and on the other computer on Windows 7. In both cases the systems give an error - the devise is unknown. The result is -the mouse is not working. Are there special...


Try reinstalling the drivers that came with the mouse. They are below. http://www.targus.com/us/downloads/amw-amu_tiltsoftware_v4_1.exe

The manual could also help http://www.targus.com/us/downloads/amw15_ug.pdf

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Try restarting your computer with your logitech mouse plugged. If you said you have successfully installed, the system will automatically detect your mouse.

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What is the OS of your computer? This Targus mouse would work with Win 98, Win 2000 and Win XP. Vista was not mentioned. And if you are running Windows Vista for you laptop, then that could be the reason why it was not recognized by the computer.

Is this the wireless optical mouse? If yes, you need to follow the steps below to isolate the problem:

1. Connect the USB receiver into different USB ports of the computer.
2. Replace the batteries with the fresh ones.
3. Try connecting the mouse into different computer to see if you've got a defective mouse.

If you've tried everything and got the same problem, you may need to refer to the manufacturer, because I'm not sure if this mouse is a Plug-n-Play device or if it needs a driver.

Have a great day!

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Vista says something along the lines of it can't find driver?
I had that happen with my new Targus wireless rechargable mouse.

Look in device manager, if it is listed as an UNKOWN DEVICE, you need to manually install driver as HID-compliant mouse.

Details:
Go to >Control Panel > System Select Device Manager from lefthand list.
There should be an "Unkown Device" in the list. To be sure, expand Mice and other pointing devices and see if your device is already there. Better yet, unplug mouse's receiver and the unkown device should go away.
Right click on the unknown device, and choose Update Driver Software... select Browse my computer for driver software then Let me pick from a list of device drivers on my computer then you need to find Human Interface Devices and subcategory HID-compliant mouse.
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Before you plan to return make sure you have done some or all of this things first:

1. Did you reboot after you installed the Enterprise 2007 ?
2. Did you make sure that if its a USB mouse that it is securely connected to the USB port ?
3. Were you able to move your mouse without any problem at all before the software installation ?
4. Have you had this problem before the installation of Enterprise 2007 ?
5. Have you done all your software and windows updates ?
6. Will the mouse work when booting into Safe Mode ( pressing F8 during re-boot before Windows Vista loads) If it does then your softwares need to be updated.
7. Did you check you device manager to see that theres no yellow exclamation anywhere in the Mice and othert pointing devices or under the USB controller section?
8. Is there a legacy USB port to be activated on your computer BIOS ?

If the installation caused your mouse to be frozen then try and uninstall the Enterprise 2007 by using your keyboard and tab to the programs uninstall.

If your mouse still doesn't move after doing all of the above things
then try another new USB mouse. Sometimes you may have to wait for several seconds (even up to a minute for new usb mouse detection) before the USB mouse cursor will move. If the second new USB mouse still wont work then return it to where you bought it as it could be faulty usb connector

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Under the mouse there should be a usb stick attached to the mouse which most likely should slide out from the mouse. It also appears that the plastic cover behind the two buttons (this cover has targus written on it) Should come off. After you remove the usb stick there might be a button somewhere on the bottom of the mouse that you should be able to press to get the battery cover to pop up. Then you should be able to pull up on the battery cover and remove it from the mouse. This mouse takes two AA batteries. Once the batteries are installed then plug the usb stick into any of the usb ports on the computer. The computer should recognize the drivers for this mouse (if you are using Windows 2000, XP, Vista, or Mac OS X [or higher]). If the drivers are not immediately recognized then restart your computer and the computer should then recognize the mouse. If this still does not happen then let me know. Also there is software that can be downloaded from the Targus website for the tilt wheel as it has some added capabilities that can be set using this software. The link for that software is here ------> http://www.targus.com/us/product_details.asp?sku=AMW26US

I hope this helps, and enjoy that mouse, it looks pretty nice!

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Here is the url with vista drivers. Redownload the drivers and install...see if this helps

http://www.targus.com/us/support_downloads.asp

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