Question about Jenn-Air JCD2389G Side by Side Refrigerator

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Coil a frozen block of ice 1999 Jenn-Air JSD2374ARW

Consequently there is no air flow to the frig side. I thawed it out thoroughly and it worked great for a couple days now I have the same problem. What is the most likely culprit and how do I find a schematic for this frig?

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  • dpannell574 Dec 20, 2008

    Is the freezer door gasket in bad shape?

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The most likely cause of the problem is the defrost timer. It's job is to cycle the heaters for the coil on and off at intervals, possibly every six hours the heater should come on for seven to fifteen minutes. The timer is easy to replace and you may find a schematic online if you google jenn-air.

Posted on Dec 20, 2008

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That can be the result of a couple things. Check to see if you hear the fan running in the freezer side? If not, since cold air falls, the cold air could be migrating from the freezer into the frig bottom section through the air duct hole in the back of the frig behind the crisper drawers. If the fan is running the check the air damper in the top left of the frig section. If the frig side is cold enough you should not feel air blowing through. Air flow is only very slight. You will have to remove some plastic cover or duct piece to see if it is closing. If the air damper seems to be working properly, you may have a refrigeration problem indicated by frost build up on the lower part of the freezer back wall. You may want to call in a pro at that point. Hope this helps point you in the right direction. Good Luck

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Many times a freezer and/or refrigeratordo not work right because of a dirty condenser coil...there are also many otherthings that can go wrong. If you are hearing a clicking or buzzing then check out thelast two tips.

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Warming up


I recently had the same problem and this is what I discovered;unplugged and I pulled the frig. out,took off the lower panel and found the condenser,motor and coils covered in a thick layer of dust.Be patient and take the time to vacum all the dust out thoroughly,use a can of air to loosen up any that may be hard to get at.The be sure to reinstall cover and all screws.Now I have a frig in my basement,so I transfered all my items for the time being. I then pulled all racks and bin.Removed the back wall panel inside of freezer(held in with 2 screws just behind the light shield/remove by lifting up and out) I found the coils completely covered in a thick layer of ice.I then layed down some folded towels and let it thaw out over night.Next day I cleaned it out,put everything back and it's been working great ever since.If you don't have a secondary frig,preserve what you can with coolers and ice, and use a torch to melt the ice.Be sure to use the torch at a distance so as not to burn anything,let the heat melt the ice not the flame,take your time and be patient.Now if the coils freeze up again,and your sure the back is clean with good ventilation,then chances are your defrost heater may not be working properly and may need replacement.This is in an attempt to use a process of elimination to help keep repair cost down,good luck.

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If the freezer is staying cold it sounds like a defrost system problem. A bad timer, heater or thermostat can cause frost to build up on the coils and block air flow to the refrig side. Check out ACMEHowTo.com for troubleshooting the defroster problem.
There is a small duct between the freezer and refrigerator side if this is blocked the frig side won't cool.

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Make sure coils are frosting and fan is running, if both are good the air flow is being restricted(uncommon)

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i'm thinking that maybe an air duct is either blocked or the damper isnt opening. In the freezer compartment at the top right side there is a cover that is held in place by 1 screw. (look at item number 35 here). remove this cover and make sure ice is not blocking it up. if that is ok, then check the damper control to be sure it is opening and closing properly. The damper is located on the refrig side in the control cover (look at item# 8 here).

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