Question about Microsoft Xbox 360 Console

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Ive tried playing a game but it says open tray for my 360 so i took it apart and cleaned the lense but it still dont work what should i do

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Well, taking apart the Xbox360 voids warranty so Microsoft will be of no help. Your best bet is to clean the lense again, and if that does not work find a local geek to work on it for you.

Posted on Dec 20, 2008


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Xbox360:play dvd or open tray instead of playing the game

This sounds like your lenses is getting dusty. Try buying a lenses cleaning disk and see if that helps. They are usually at local stores for only $10-$15. Here's a few examples.

If it stops working all together, and the lenses cleaning disk doesn't help, then you either have to send it to Microsoft to get it repaired, or get the lenses itself replaced by doing it yourself or a third part company.
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Jul 18, 2010 | Microsoft Xbox 360 Console

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My 360 will say a game is a dvd and not play the game. It will play cds and movies fine but not games. i cleaned it with a lense cleaner to but still no luck. Why will it not play games?

To fix this, use one of these few tips:

*1.clean the disc drive
*2. replace the disc drive

3. Put in a game and tap with a moderate force on top of the drive
4. Clear system cache. To do this, go to system settings and click memory. Press "Y" and go to clear cache, or click: "X" "X" "LB" "RB" "X" "X" as a button sequence.
5. Clean the laser and the rails. If the unit needs to have the laser reader lens cleaned DONT use regular rubbing alcohol. Get pure stuff....the rubbing type leaves a glare on glass and plastic lenses. Also ,the chrome rails that the laser moves along sometimes need to be cleaned and lubed with liquid silicone. This method clears read problems most of the time not resolved by these other techniques.

6. WARNING: Don't try this one if you don't want to take even the slight risk of damaging the console even further! Turn off the console with a cd in it. Then open the disc tray, and quickly take out the cd, slam the tray shut (Not too hard now), and turn off the XBOX 360.

Apr 03, 2010 | Microsoft Xbox 360 Console

1 Answer

Trying to play a game but it won't let me cause it says open tray

hello, thjis sounds like a problem with your laser lense, you could try using one of those discs with small bristles on it to try and clean the lense or the lense could be broken

Jul 30, 2009 | Microsoft Xbox 360 Console

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please rate me :)

Jul 27, 2009 | Microsoft Xbox 360 Console

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Call 1-800-4MY-XBOX and they will solve your problem. 

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Try to insert a straighten paper pin into the hole under the tray if still no go You have to open the cover and take the cd out.

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call xbox customer support at 1-800-4MY-XBOX

Jan 18, 2008 | Microsoft Xbox 360 Console

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Try opening the disk tray with the 360 off. 05a1ed9.jpg Push a paper clip into 1 of these holes in your 360. It will pop the tray out. Grab the tray pull it out all the way. Put a game in, leave it open! Then turn your 360 on see if it boots the game.
"Your Disk tray might be going bad. It might be fixable but I will have to try it out on a bad drive which iI dont have at this time."

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