Question about ViewSonic VA720 17" LCD Flat Panel Monitor
I had a problem with my monitor. It would not turn on. I complained to the customer service folks, who sent a service engineer to inspect the problem. He noted that the logic board was faulty.
Now, it's been 45 days and the customer care tells me that due to parts unavailability they aren't able to send the logic board soon enough.
Does anyone know what I should do in this case? How do I get atleast a temporary replacement for my monitor.
The only advice that I have on this issue would be to call ViewSonic again and as soon as you get a Rep on the phone you need to ask for a supervisor. In the event that the supervisor is not helping you ask to speak to his supervisor. Make a point to mention the issues that you had in the past and then make them aware that you are upset while maintaining your cool because they will be more apt to work with you if you remain calm.
If all else fails you might mention that there is a burning or smoke smell coming from the monitor :-)
Posted on Dec 30, 2008
Buy a new monitor!! Seriously, unless you're the techie type that likes to tear open electronic equipment to see how it works and/or fix it, you're better off buying a new monitor especially if this old monitor of your's is a LCD.
Posted on Mar 11, 2010
Testimonial: "good points"
You need to check the fuses on the backlight inverter board, also the logic board may be damaged by the AC voltage. Basic LCD monitor troubleshooting guide: Learn about bad caps: http://en.wikipedia.org/wiki/Capacitor_plague Capacitors kit: http://lcdalternatives.auctivacommerce.com/ he can make you a set of caps for you.
If you are going to DIY and have proper tools and know safety precaution then please read on:
Most common failures in the LCD monitors are bad capacitors (bulging top/seal or leaking) in the power supply (they should be replaced in a set), blown fuses; poor solder joints, failed inverter circuits (blown fuse, shorted transistors, shorted/open transformers), bad lamps (poor solder connections or worn out lamps). You will need to open it up and inspect the inside, see example of failed monitors to get some ideas what to look for: http://s807.photobucket.com/albums/yy352/budm/
Post back what you see inside so we can guide you further and it will help out other people in the future also.
Basic LCD monitor troubleshooting guide:
Learn about bad caps: http://en.wikipedia.org/wiki/Capacitor_plague
Capacitors kit: http://lcdalternatives.auctivacommerce.com/ he can make you a set of caps for you.
Posted on Dec 02, 2010
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