Question about ViewSonic VA720 17" LCD Flat Panel Monitor

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ViewSonic 19'' VA1918wm monitor problem

I had a problem with my monitor. It would not turn on. I complained to the customer service folks, who sent a service engineer to inspect the problem. He noted that the logic board was faulty.

Now, it's been 45 days and the customer care tells me that due to parts unavailability they aren't able to send the logic board soon enough.

Does anyone know what I should do in this case? How do I get atleast a temporary replacement for my monitor.

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4 Suggested Answers

  • 2 Answers

SOURCE: Viewsonic vx924 LCD burnt transformer - T1

I did find a source for ccfl inverter transformers.The site is www.bourns.com

Posted on Dec 29, 2007

Atomik81
  • 46 Answers

SOURCE: VX922 19" Monitor -Terrible customer service by ViewSonic

The only advice that I have on this issue would be to call ViewSonic again and as soon as you get a Rep on the phone you need to ask for a supervisor. In the event that the supervisor is not helping you ask to speak to his supervisor. Make a point to mention the issues that you had in the past and then make them aware that you are upset while maintaining your cool because they will be more apt to work with you if you remain calm.

If all else fails you might mention that there is a burning or smoke smell coming from the monitor :-)

Posted on Dec 30, 2008

  • 107 Answers

SOURCE: Hi there, My Viewsonic failed about a year ago and

Buy a new monitor!! Seriously, unless you're the techie type that likes to tear open electronic equipment to see how it works and/or fix it, you're better off buying a new monitor especially if this old monitor of your's is a LCD.

Posted on Mar 11, 2010

Testimonial: "good points"

budmrtn
  • 11361 Answers

SOURCE: ViewSonic VE170b 17" LCD Monitor Faulty power

You need to check the fuses on the backlight inverter board, also the logic board may be damaged by the AC voltage.

If you are going to DIY and have proper tools and know safety precaution then please read on:
Most common failures in the LCD monitors are bad capacitors (bulging top/seal or leaking) in the power supply (they should be replaced in a set), blown fuses; poor solder joints, failed inverter circuits (blown fuse, shorted transistors, shorted/open transformers), bad lamps (poor solder connections or worn out lamps). You will need to open it up and inspect the inside, see example of failed monitors to get some ideas what to look for: http://s807.photobucket.com/albums/yy352/budm/
Post back what you see inside so we can guide you further and it will help out other people in the future also.

Basic LCD monitor troubleshooting guide:
http://www.fixya.com/support/r6150077-basic_lcd_monitors_troubleshooting
http://www.fixya.com/support/r5093881-lcd_flat_panel_tv_troubleshooting_guide

Learn about bad caps: http://en.wikipedia.org/wiki/Capacitor_plague

Capacitors kit: http://lcdalternatives.auctivacommerce.com/ he can make you a set of caps for you.

Posted on Dec 02, 2010

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you can call ViewSonic Customer Support: 800-688-6688 in the U.S. and 866-463-4775 in Canada, give them your product serial no and they would be able to give you the status on your product warranty.

In case you want to avail the warranty service they would also give you a RMA (Return Material Authorization number) number.

As mentioned on ViewSonic website "ViewSonic LCD computer display products carry a three (3) year limited warranty for parts, labor and LCD backlight. Optiquest products carry a limited warranty of one (1) year for parts, labor and backlight. In order to receive warranty service, proof of purchase of the ViewSonic product is required."

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The only advice that I have on this issue would be to call ViewSonic again and as soon as you get a Rep on the phone you need to ask for a supervisor. In the event that the supervisor is not helping you ask to speak to his supervisor. Make a point to mention the issues that you had in the past and then make them aware that you are upset while maintaining your cool because they will be more apt to work with you if you remain calm.

If all else fails you might mention that there is a burning or smoke smell coming from the monitor :-)

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