Question about Siemens SpeedStream Modem (4100) (SS4100)

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Internet if customer says that i am not able to access internet what is the first step we have to do.

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Well, I understand that the modem is SS4100, which means ther are
5lights on it being, Power, Ethernet, DSL, Internet & Activity....
Note:The trouble shooting is done according to the Light Status on the modem.
1. No matter what the proble is, the first step is to Power Cycle the modem to eliminate the static on the modem(to switch it off and back on).
2. If the Power Light is anything other than a solid green, then the modem is fried(except the fact that the adapter is plugged and working).
3. If the Power is green and Ethernet is off, then check for the LAN cable at the back 
of the computer if its connected to the modem.(It turns green if connected properly)
4. If the DSL light is anything other than solid green, then call up the ISP tech's to ask why the intenet is not working.
(make sure the DSL cable is plugged firmly onto the back of the modem and the wall jack)
5. If the Power, Ethernet and the DSL is green and the internet is not, the open up the Modem page(type 192.168.0.1 in the address bar and enter for the modem page), and cross-check for the username and the password. Save the changes and your internet is working!!!
6.  The Activity light usually blinks green and it does't have much to do with the troubleshooting.
The above are the basic troubleshooting steps.
Hope it solves your problem......

Posted on Dec 20, 2008

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I HAAAAAVE A AT@T WESTELL MODEN BUT MY COMPUTER IS NOT WIRELESS BUT I HAVE WIFI ON MY ACCOUNT. I AM THINKING ABOUT GETTING A SYLVANIA NETBOOK WHICH IS WIRELESS. WILL IT WORK IN MY HOME . THANK YOU


Let me clear up a little confusion. You don't have wi-fi on your account, you have Internet access. Wi-fi is not something that you subscribe to or purchase separately. Wi-fi (wireless) access is provided by a router that allows the Internet connection you pay for to be shared by several computers. The typical router has both wired connections (usually 4 of them) for computers that don't have wireless capability, and acts as the access point for your wireless network.

Your modem is the device that connects you to the Internet through your service provider (ISP). Most ISPs are supplying a combination modem/router for their customers since so many people want wireless access in their homes. If you have one of these, you actually have wireless capability already. But your modem might be an older type, supplying a single wired connection for one computer only. You didn't give the model number of your Westell modem so I can't tell you what you have, but you can tell by looking at it.

A single-connection DSL modem will have only two ports. One is the connection to the DSL phone line, and is a standard-size phone jack labeled "DSL". The other is the network cable connection to your computer, usually labeled "COMPUTER", "LAN" (short for Local Area Network), or "ETHERNET" which is the type of cable used. If this describes your modem, you will need to provide your own wireless router to make your new wireless netbook work.

On the other hand, a combination modem/router will have the DSL connection jack and 4 connectors for computers. It may also have an antenna for the wireless function, but some newer models have internal antennas. If you have one of these, you already have wi-fi capability. You will probably need to set up your network so that your netbook can use it.

There is plenty of information available about how to install a wireless router if you don't have one already. In fact, almost every one now comes with an installation CD that will guide you through all the steps. They aren't expensive and are for sale almost everywhere that sells electronics (office places, Radio Shack, retailers like Wal-Mart, etc.). If you already have the combination device, you can call your ISP customer service for help in setting up your network, or find the information on their website.

So yes, the Sylvania netbook will work in your home, although you may need to do a little work first. But it's really pretty simple, and you'll have that computer online without wires in no time.

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yes of course.. connect your mobile to the computer via connectivity cable, blue tooth or infrared. setup a new connection and enjoy.

note: you need to get access point settings from your network carrier. for further problem you will have to cantact your customer care of your network carrier and get help from them since all the carriers have different settings..

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1 Answer

How do i configure my cable modem to a linksys router


On this hub this will give you a step by step instruction on how to manually setup or install a Linksys router for Cable internet.
This guide is recommended for Cable Internet Service in the USA like Charter, Cox, Comcast, Cable Vision, etc.
  1. First you need to connect the device together. You need to connect your cable modem to the internet port on the back of the router, and the computer should go to one of the 4-port on the router labeled Ethernet (1, 2, 3, 4).
  2. Then turn on the modem first, wait for the lights to stabilize before powering on the Linksys router. Lights that you should have on the router are Power (solid green), Wireless/WLAN (Green sometimes flashing), One of the no. lights where the computer is plugged in (flashing), And the internet light (flashing).
After doing this step there are times that this will already get you online. If the internet will not work, you continue following the steps 3.
3. If the internet is still not working; we will need to adjust a setting on the router setup page. To access the setup page of the router you need to open your internet explorer or Firefox on the computer that is hardwired directly to the router. In the address bar of your browser (Internet Explorer or Firefox) type http://192.168.1.1/ and hit enter or click Go. It will ask you for a username and password. Just type "admin" for the password field and there is no username. If you have ran the setup CD prior to this, then use the password that you have set when were running the setup CD.
4. Once you are in the setup page of your router make sure that the Internet Connection Type is set to Automatic Configuration DHCP, then click the save the settings button at the bottom of the page. After saving the settings, click the sub tab at the very top of the page that says MAC Address Clone. Set it to enable and click the button that will say Clone or Clone your PC's MAC and save the settings again.
5. After doing step 4, do a power cycle. Power cycle is done by turning of the router, modem and computer. Leave them off for a minute, tuned them back on in this order. Modem first wait for the lights to stabilize, then the router wait until the power light become solid. Then turn on the computer. This will get you online through the router.
I hope this one helps. Don't forget to share or rate this.
Thanks for reading and dropping by.


Step by Step Guide to setup cable modem to a linksys router With Graphic/ pictures

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1 Answer

My at&t modem has a red light on "internet" with all other lights green. What needs to be done to make thecred to green?


The reason why your internet light is red for the at&t modem is because it is not yet configure. You need to access the gui of this router. enter the username and password for your internet connection. You can contact your ISP provider so they can walk you through for the steps on how to configure your new modem.

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1 Answer

ADSL modem connects to my isp but I cannot get internet access from my PC when the modem is connected. I have manually assigned IP addresses and entered my IPS DSN addresses and I still cannot get any...


Contact your ISP -- they may need to "authorize" your computer, by extracting the MAC (Media Acquisition Control) address of your network-adapter from your computer, and having the ISP add the MAC-address into their database.

Other than that, your ISP should be contacted, and they should provide "technical support" to you, as their customer -- if they want to KEEP you as their customer.

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How to reset moorola modem sb1520 surfboard


hi, to reset the modem follow these steps.

step 1 : Turn the Motorola Surfboard SB5120 Cable Modem so that the back of it is accessible to you. There's no need to disconnect any of the cables.

step 2 : Find the "Reset" button on the modem. It's a small recessed button located between the USB port and the cable outlet.

step 3: Use a pointed instrument to push the button. Hold it for 10 to15 seconds to allow time for the modem's indicator lights to go off.

step 4 : Release the Reset button. The lights will gradually begin to come on as the modem connects to the communications channels between the cable provider, the computer and the Internet provider. When all the connections are made, the lights will stablize.

step 5 : Release the Reset button. The lights will gradually begin to come on as the modem connects to the communications channels between the cable provider, the computer and the Internet provider. When all the connections are made, the lights will stablize.

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Trying to install router for wireless


If that's hooked to comcast you can only have one computer hooked up to it, and no modems as they block mac address. If you are a Comcast customer there is a workaround. Turn on your wife's wireless if she hasit, if not get her a wireless card USB is easiest. Turn on sharing on that wireless card and you will be able to access the internet through your wifes computer, and not run afoul of your Comcast agreement. Or request an upgrade to a wireless router from Comcast but your rent goes from $3.00 per month to $10.00!

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1 Answer

Modem and router


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Usuall you fix this kind of problems by calling your Internet Service Provider toll free customer tech service number.
They will follow you step by step in fixing the problem.

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To download the most appropriate modem driver for your Windows XP computer, a few steps is indispensible to finish the whole process.

Step 1
Look at the modem. Write down the make and model. If you have a dial-up modem in your computer, take the panel on the tower off. Shine the flashlight on the device. On the circuit board, the manufacturer and/or model number is present.

Step 2
Locate an Internet connection. To download Windows XP modem drivers, go to the library or someone's home where the Internet is able to connect. If you have another working modem in your house, you can download them directly to your computer.

Step 3
Go to the manufacturer's official website or a Windows XP modem driver's web page. Windows XP Drivers, Drivers Kit and Driver Support Registry have modem drivers for the Windows XP operating system.

Step 4
Click on the modem device. Select the manufacturer of the modem. Some of the driver sites are XP only, while others are all drivers. You will have the chance to choose your operating system before downloading. Click on the "Download" tab. Wait approximately 10 minutes, depending on the speed of the PC and Internet connection.

Step 5
Burn it to a disk. If you are at another location, you need to burn to CD/DVD for transportation.

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