Question about Tomtom GO 730 Car GPS Receiver

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730T - tomtom home hangs when checking for updates - mac

Good evening - when I connect my 730T to the mac & ask to check for updates, it hangs, also unable to operate from the computer.
Thank you after start up of my new 730 I cant get it to call up any maps. when I switch it on I get a flashing white cross in a red circle. I have tried to reset but htis does not work either. please help. BrianB

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  • cgxhosa Dec 25, 2008

    cannot get any maps. when I turn it on I simply get a flashing white cross inside a red circle. the manual and documentation supplied with the GO 730, including the online manual, is useless. there is no troubleshooting section. very disappointed so far with the device and if it weren't christmas i'd be returning it pronto!

  • catbob Jan 10, 2009

    Exactly same PROBLEM with my new TT GO 730. Flashing "X" when switch on and stays like that forever. tried to reset the device following the instruction( tomtom website) carefully nothing happened. Could I still return or replace it in **** Smith where I bought this device less than 24hrs ago?



    pls help... thanks



    bob

  • chockas Jan 18, 2009

    After trying to update from the "tomtom home" software supplied with my unit. I consistently get a message telling me to disconnect my navigation device, reconnect and then -when prompted to connect - tap "yes" to continue. I am not prompted to connect and am continually geting chastised for disconnecting improperly. ffs. I have tried to restore from a backup to no avail and i have reset the unit. The problem continues.



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Hi - have had the same problem - if you look on the tomtom website and support they have a list and one is flashing red cross. You need to follow the steps to format the tomtom. I did this and it worked and it included the update. i havent reconnected since i have it working now. I think its a software problem with HOME. Make sure you do a back up on home and make sure you follow step by step. close HOME before you start to reformat and also in the preferences turn off the automatically connect to home when you plug into your computer or it keeps flashing up on the screen to correct. the only solution is to format it. i bought mine two days ago and the first one stuffed up so took it back for a replacement. this one worked when i turned it on but turned out the flashing cross appeared when connected to computer (i have a mac). good luck

Posted on Jan 22, 2009

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1connect your tomtom to your computer.
2using windows explorer find your tomtom as an external drive on your computer (usually called tomtom).
3open your tomtom drive and save all its contents to a new directory somwhere on your computer.
4ensure the data is saved it may take several minutes.
5deleted all data from your tomtom device.
6switch off your tomtom remove and press the reset button for 15 seconds.
7reconnect your tomtom ( device name may have changed but drive letter should be the same as before)
8 copy all the files back to your tomtom device from your previous directory,(this may take several minutes longer, if you are asked to overwrite any files on your tom tom say no keep the newest files on the device).
9 switch off your tom tom and remove from computer
10 when you switch on your tomtom "disconnected" it may cycle over the start image a few times while it re-maps all the files internally but afterwards it should be ok again.
NOTE this worked for me but it is not a TOMTOM recognised solution to flashing cross or other hanging problems.

Posted on Nov 12, 2009

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1 Answer

How do I update my Tom Tom GPS on computer?


    1. To check for an updated application version do the following:
      1. Connect your TomTom device to your computer and switch it on. ...
      2. If HOME does not automatically check for updates, click Update my device in the HOME menu. ...
      3. If a new application is available, it is listed on the next screen. ...
      4. Click Done.
      More items...

      How do I update the software on my device? - TomTom

      us.support.tomtom.com/.../how-do-i-update-the-software-on-my-... TomTom
    Feedback
  1. How do I update the software on my device? - TomTom

    us.support.tomtom.com/.../how-do-i-update-the-software-on-m...

    TomTomAug 28, 2015 - To check for an updated application version do the following: Connect your TomTom device to your computer and switch it on. If HOME does not automatically check for updates, click Update my device in the HOME menu. If a new application is available, it is listed on the next screen. Click Done.

Dec 25, 2015 | GPS Devices

1 Answer

No maps found


When your tom tom comes up with the no maps found error message. There are several causes to the problem.
If you updated your map using the latest map guarantee and then get the error No maps found, make sure you install the latest version of the TomTom application.
Check for the latest application: Connect your navigation device or memory card to your computer and click Update my device in TomTom HOME to check if a new application is available.
You can check the version of your application in TomTom HOME. Connect your device and then click Manage my device and select the Items on my device tab. Expand Applications and then click More info.
Your map may require the latest version of the TomTom application.
Check for the latest application Connect your navigation device or memory card to your computer and click Update my device in TomTom HOME to check if a new application is available.
HOME may not immediately offer the latest application version when installing a downloadable map on a blank memory card. Re-connect your memory card to HOME and check for the latest application by clicking Update my device in HOME. HOME this time offers the latest application for your device. Try Installing maps on a new memory card
You can check the version of your application in TomTom HOME. Connect your device and then click Manage my device and select the Items on my device tab. Expand Applications and then click More info.
You need to also make sure all files are in the right places. Browse the content of your navigation device:
Windows XP: Click Start > My Computer and then double-click the removable drive of your device.
Windows 7 / Windows Vista: Click the Windows start button > Computer and then double-click the removable drive of your device.
Mac OS X: Double-click the desktop icon of your navigation device.
Check the following:
The map folder (e.g. Western_Europe) needs to be located in the root directory of your navigation device or memory card. This means the map folder may not be inside another folder. Before you move the map folder we recommend that you create a manual backup.
The map folder needs to contain at least the following files
cline.dat cname.dat cnode.dat faces.dat mapinfo.dat poi.dat tables.dat tmccodes.dat traffic.dat .meta (map v705 or higher will have/need this file) .meta.dct (map v705 or higher will have/need this file) .pna
If any of these files are missing restore a previously made backup or re-install your map to your device (in TomTom HOME click Add Traffic, Voices, Safety Cameras etc. > Items on my computer).
Hpe this was helpful. Thanks for using fixya.

Jan 26, 2011 | Tomtom ONE GPS Receiver

1 Answer

Free map update


Even the new units don't come with CD'S anymore as everything is preloaded, But if you download tomtom home from the internet, then connect your unit too the computer it should automatically check for new updates, But you will not get free maps unless you first subscribe to free map updates, good luck.

Jul 08, 2010 | Tomtom ONE 140 -S Car GPS Receiver

1 Answer

How do i update my tomtom?


1) Install "TomTom Home" software in your computer from www.tomtom.com
2) Start TomTom Home in your computer
3) Plug in the GPS2_bing.gif dock to your computer's USB port and place the GPS on the dock. The green light on the bottom right of the GPS should turn ON to indicate that the GPS is getting power from the dock and charging
4) Start your GPS while being in the dock. If the GPS asks "do you want to connect to computer" answer "YES"
5) The TomTom Home software will detect the GPS and check if there are any updates for it. Then you'll be offered updates to install. Some are free, some are not. You choose the ones you want to install.

Please, report back if you need further assistance

My ID: alexocuello_

Mar 25, 2010 | Tomtom ONE XL GPS

3 Answers

I am having problem with my tom tom one xl it has frozen up it will not switch on or off only by by using the reset button and thats all it will do cannot get it to activate any thing else, many thanks,


you need to download tomtom2.gif home from the tomtom site so you can get the update for your XL. this normally cures the problem and tomtom home will do it almost automatically.

you can download tomtom home HERE 744b387.gif

just choose your operating system, then after you run it on your computer, just follow the on screen instructions.


bill 0654222.gif

Oct 17, 2009 | Tomtom GO GPS Receiver

3 Answers

How do I update my tom tom xl once it is plugged into my computer?


you need to download tomtom home from the tomtom site. it will do it almost automatically.

you can download tomtom home HERE 744b387.gif

just choose your operating system, then after you run it on your computer, just follow the on screen instructions.


bill 0654222.gif

Oct 14, 2009 | Tomtom One XL GPS Receiver

1 Answer

My tomtom go 700 is about 5 years old and i need to update the maps how do i start?


1.First of all check that TOMTOM actually still support this product and only perform updates using a wired network connection - WIFI can drop out and corrupt the downloads
2.Then see if they actually are supplying a new map for the 700
3.Without activating TOMTOM Home, plug your GO700 into your PC and let it recognise the 'drive assignment'
4.Take a FULL backup of all files on the TOMTOM 2Gb disk on your PC NOTE: this is totally separate and additional to any backups you might make with TOMTOM Home.
5.Disconnect your TOMTOM
6.Start your TOMTOM Home software and perform an update check from the 'help' drop down menu
7.Once you have this updated connect your TOMTOM
8.Perform a full backup again with the TOMTOM Home software
9.Search using TOMTOM Home for any GO700 application software updates and install these (NOTE - ONLY INSTALL THE APPLICATION UPDATES)
10.Reboot your GO700 to make sure that it works with any application updates
11.Re-connect your TOMTOM and this time perform a search for map updates to purchase and follow the instructions.
12.It is very likely that TOMTOM Home will say that there is not enough space on the drive to install the new map, it will follow an automatic process to remove your old map and then install the new one that you have purchased on lne from TOMTOM.
13. If Home has installed your new map correctly, when you log off and disconnect your GO700 it should then initialise - the long time bar rebuidling the maps and then start up normally. It can be necessary to reset your GO700 using the rest button under the base.

GOOD LUCK, This is currently a very messy process but one which seems to work for recovering the GO700 in the event of a failure, TOMTOM have been hopeless for me in getting any maps installed on a GO700, so this is my way of getting round their lousy support service.

Jul 18, 2009 | Tomtom GO 700 GPS Receiver

1 Answer

My 720 frozen


This solution can be used in the following situations:

• The device hangs in the start screen (splash screen )
• An SD-card with a red cross is displayed on the screen
• A picture with a red dot and white cross is displayed
• The device can’t be turned off

If you haven't already done so, please download and Install TomTom Home from http://www.tomtom.com/7602

If you don’t have a full backup of your TomTom yet we advise you to make one before continuing with the steps in this email. You can make a backup by following the steps below:

1. Reset your TomTom device: http://www.tomtom.com/6965 and connect it to your computer.
2. Click on 'Backup and Restore -> Backup' in TomTom Home 2.0
3. Enter a name for the backup and click [OK]
• IMPORTANT: When the software is asking to delete parts from the backup click [NO]

After the backup is made you delete the files from the root directory of the TomTom. Follow the steps below to do this:

1. Reset your TomTom device: http://www.tomtom.com/6965 and connect it to your computer.
2. Open My Computer in Windows, or Finder in Macintosh from your desktop and turn on your TomTom device.
3. On your screen a new removable disk appears, this is your TomTom device, click on the disk to open it.
4. You will see a list of folders and a list of loose files
5. Delete all of the loose files. IMPORTANT: The folders with their content must NOT be deleted.
5. Close the window when all files are deleted by clicking on the [x].

Next we will reinstall the application via TomTom HOME.

1. Start TomTom HOME on your computer
• TomTom Home should automatically check for updates and prompt you to install them, if not:-
2. Click on 'Update my device'. If you get the message 'No Items Available', or there is not an application to download, click on 'Add Maps, Traffic, Voices etc -> Items on my computer', select the application and click on 'Add'.
3. Select the Application update.
4. Click on 'Device -> Disconnect Device', then turn off your device when it is done installing and disconnect it from your computer.
5. On a PC, in the System Tray by the computer clock, click on the 'Safely Remove Hardware' icon and disconnect the TomTom also in this way.

When switching on the device it should boot as normal again.

Nov 19, 2008 | Tomtom GO 720 GPS Receiver

2 Answers

TomTom device frozen


If your device freezes at the start-up screen after you turn it on or your device is looping, the TomTom application may not be installed properly.

See some examples of start-up screens here. The image may vary on previous TomTom devices or if you have replaced the image.
2352_02.gif 2352_07.gif 2352_03.jpg 2352_04.jpg 2352_05.jpg 2352_06.jpg
Before you begin, make sure you have TomTom HOME installed on your computer (www.tomtom.com/home ).


To solve this, follow the steps below.
Remove the current application

1. Connect your device to your computer using the USB cable or dock.
2. Reset your device.
3. Turn on your device by pressing the power button for 5 seconds.
  • Your device should automatically connect to the computer upon reset. If your TomTom device asks you if you want to connect to your computer, tap YES.

4. Run TomTom HOME.
5. In the Main Menu of HOME click on Remove items from my device.
remove_items_from_my_device_uk.gif 6. Click on the plus symbol homeplus.gif next to Applications. Click in the checkbox on the right to select the application.
7. You will be prompted to confirm the selection, choose Yes.
8. Click on Remove selected items.
2352_08.gif 9. Choose OK.
10. You will be asked to copy the item to your computer before removing, do not copy the item. Instead, choose Back.
The application will then be removed.


Reinstall the TomTom application:
1. Start TomTom HOME.
2a. If you previously updated your device on this computer, click Add Maps, Traffic, Voices etc. and then click Items on my computer.
You can install the application by clicking the plus symbol homeplus.jpg and then Add.

654_03_us.jpg
2b. If you never updated your device on this computer, click Update my device.


attention_25.gif If HOME asks you to Unplug your TomTom device, try clicking OK first. If HOME notes that a problem has occured, click Back.




3. HOME offers to download and install the latest version of the TomTom application.

1732_application_update_us.jpg
4. After the application has been installed, click Done and then click Device > Disconnect Device.
disconnect.jpg
Your device should now start-up again. Since you have reinstalled the application, please allow a full 2 minutes for the TomTom device to fully boot.

Aug 22, 2008 | Tomtom ONE 3rd Edition GPS

1 Answer

Upload latest western europe map v7.20 to TOMTOM 700 not possible


I have managed to solve the problem of loading a new map on my Go700 using a Mac. I discovered that Tomtom is incompatible with the Leopad operaying system, despite the protestations of the idiots at Tomtom ,so I reverted to an older Mac using Tiger.
Taking the instructions given to crinold, I tried to erase the disc on the 700 using home 1.5 - and it didn't work. So I went to disc utilities, highlighted and erased the Tomtom disc, and opened home 2,5. After being refused entry several times, like being told to load an already loaded device, I persevered, and managed, slowly, to add the map I had bought for 78 euros. T]One point oif interes is that when I bought the map, they site stated it would cost 63 pounds sterling, but switched it to euros when the invoice arrived. at a rate very favourable to Tomtom - funny, that.
This is sharp practice,probably illegal in many countries,, but, to be honest, dealing with the mysterious Tomtom company is so frustrating, that I don't have the time or inclination to fight them for the money they cheated from me.
How they survive with such an awful product and extremely bad after sales service is hard to understand - perhaps they won't ... we live in hope.

Jul 11, 2008 | Tomtom GO 700 GPS Receiver

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