Question about Office Equipment & Supplies
If you plug in the printer before you installed the software it may be the problem. Uninstall the software and then unplug the printer and then re-install the software and only plug in the printer when asked to do so. Here is instructions from the manual.
Uninstall and reinstall the software
If your installation is incomplete, or if you connected the USB cable to the computer before
prompted by the software installation screen, you might need to uninstall and then
reinstall the software. Do not simply delete the device application files from your
computer. Make sure to remove them properly using the uninstall utility provided when
you installed the software that came with the device.
There are three methods to uninstall the software on a Windows computer, and one
method to uninstall on a Macintosh computer.
To uninstall from a Windows computer, method 1
1. Disconnect the device from your computer. Do not connect it to your computer until
after you have reinstalled the software.
2. Press the Power button to turn off the device.
3. On the Windows taskbar, click Start, select Programs or All Programs, select HP,
select Officejet J3500/J3600 Series, and then click Uninstall.
4. Follow the onscreen instructions.
5. If you are asked whether you would like to remove shared files, click No.
Other programs that use these files might not work properly if the files are deleted.
6. Restart your computer.
7. To reinstall the software, insert the device Starter CD into your computer's CD-ROM
drive, follow the onscreen instructions, and also see Install the software before
connecting the device (recommended).
Posted on Jan 06, 2009
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Posted on Jan 02, 2017
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