Question about Kenmore 16872 Built-in Dishwasher

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Dishwasher not getting water into spray arm, so no clean dishes

My dishwasher fills in the bottom, but then yet water isn't going into the spray arm so no dishes get clean, as far as I can tell the arm isn't moving at all during the cycle--any help on what could be causing this to happen? Thanks

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  • 4 more comments 
  • Dixiepenny Jan 10, 2008

    I have the same model, and it fills up with hot water - goes thru the noise of making me think it's washing, and rinsing but the arms that spray water aren't moving and the dishes remain dirty.

  • Anonymous Mar 13, 2014

    water is not comming out of my spray arm in my dishwasher

  • Anonymous Mar 16, 2014

    the dishes in the top unit are not cleaning. the arm that turns spraying water is not working

  • Anonymous Mar 16, 2014

    As I, stated both the water inlet valve and upper spray arm have been replaced, the water is filling appropriately and the cycle is running to completion. But the upper spray arm does not rotate all the time, even though water is going through it. Hence, the dishes are not cleaning on the upper tray.

  • Anonymous Mar 18, 2014

    when i run the dishwasher water sprays/leaks out from underneath the door.

  • Anonymous Mar 26, 2014

    I've spent all morning cleaning it, and trying to figure out why it doesn't clean any dishes, and I've noticed the arms are always in the same position - so they're not moving. I've tried to get as much gunk out as possible - but I don't know how to actually detach the arms to clean them thoroughly, which I assume would go a long way to fixing the problem.

    Any and all help would be much appreciated.

    Thanks

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  • Master
  • 1,462 Answers

Two possibilities: open door when in use. check if water is coming out of the spray arms. if it is and at a good rate, then the problem may be the spray arm jets blocked. the spray arms are only rotated by water coming out of the angled jets at their end or is the main circulating pump running ok?

Posted on Apr 02, 2007

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My dishwasher doesn't seem to be washing the


Hello

Water Inlet Valve

A dishwasher's water inlet valve is its most common part to fail. When your dishes are not being fully cleaned, quite often a faulty water inlet valve is to blame. Test your dishwasher's water inlet valve, and if it is no longer functioning as it should, you will have to replace it.

Upper or Lower Spray Arm


Your dishwasher has a lower spray arm. It may also have an upper spray arm at the top of the dishwasher. These spray arms are designed to shoot high pressure, high temperature water at your dishes. It is possible that the holes of the spray arms, where the water comes out, are blocked with debris, affecting wash quality. You should inspect your dishwasher's spray arms regularly. Clean out the spray arms as need be.

Heating Element

Water temperature is a key element in achieving clean dishes. A dishwasher's heating element is not designed to heat the water that enters it. Rather, the heating element is designed to maintain the heat of the water that enters the dishwasher. Its a good idea to run the hot water in your sink for a couple of minutes before you run the dishwasher. Just to make sure the water is nice and hot before it enters the dishwasher. If the water is unable to stay hot, it can adversely affect your dishwasher's cleaning ability.


Filter/Drain Grate

There is a filter in your dishwasher. Its function is to keep large particles of food and foreign objects away from the pump. Many of the newly-manufactured dishwashers have self-cleaning filters, and routine cleaning isn't a concern. However, some other dishw ashers need to have the filter removed and cleaned regularly. If the filter or grate is clogged or blocked with debris, it may interfere with the normal functioning of your dishwasher. Consult your owner's manual for specific directions for removing your dishwasher's filter and cleaning it.

Detergent or Detergent Cup

It could just be that you aren't using enough soap to completely wash your dishes. Your dishwasher may be designed to dispense soap at two different times during the wash cycle. If you don't fill all of the detergent cups, then the diswasher will lose a cleaning cycle. Also, if you use a gel-type detergent, try switching to a powered kind. Powders tend to dissolve better in hot water. And don't buy in bulk. Detergents are most effective in the first two weeks. After that, they decrease in potency.

Alternatively, your dishwasher's detergent cup could be defective in some way. It is possible that it is gunked up full of built up detergent, and a thorough cleaning may be enough to get it working again. If that doesn't do the trick, you probably need to replace the entire detergent cup assembly. If your cup isn't even opening, please see our section My dishwasher detergent cup won't open.

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Hello there"
Please go thru this list that i have provided for you and check each item ok
It doesn't get the dishes clean dot_lineone.gif 1. No water
Make sure you get water to the dishwasher. Check to see if the water shut-off valve (located under the sink) is open. If you get water to the dishwasher, but there is still no water inside during the fill cycle, the problem might be with a faulty water valve (located at the bottom of the dishwasher, behind the kick panel, on either side), in which case replace the water valve.

2. Not enough water
If there is not enough water, the dishes would not get cleaned. This could be caused by a partially closed water shut-off valve (located under the sink), or a faulty dishwasher water valve (located at the bottom of the dishwasher, behind the kick panel, on either side).

3. Clogged spay arms
There is usually two, sometimes three spray arms in a dishwasher. Make sure there is no debris blocking the holes inside each spray arm.

4. Water temperature is too low
To get the best results, the water has to be at 120 degrees Fahrenheit when entering the dishwasher.

5. Not enough soap
If you only fill one part of the soap cup, try adding soap to both parts.

6. Smoky film on dishes and glasses
This problem occurs due to excessive calcium build up inside the dishwasher. Try cleaning you dishwasher using a dishwasher cleaner. There are a few out there, we recommend Dishwasher Magic®.

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Dishes not getting clean


Check the following to address this issue.


1. No water
Make sure you get water to the dishwasher. Check to see if the water shut-off valve (located under the sink) is open. If you get water to the dishwasher, but there is still no water inside during the fill cycle, the problem might be with a faulty water valve (located at the bottom of the dishwasher, behind the kick panel, on either side), in which case replace the water valve.

2. Not enough water
If there is not enough water, the dishes would not get cleaned. This could be caused by a partially closed water shut-off valve (located under the sink), or a faulty dishwasher water valve (located at the bottom of the dishwasher, behind the kick panel, on either side).

3. Clogged spay arms
There is usually two, sometimes three spray arms in a dishwasher. Make sure there is no debris blocking the holes inside each spray arm.

4. Water temperature is too low
To get the best results, the water has to be at 120 degrees Fahrenheit when entering the dishwasher.

5. Not enough soap
If you only fill one part of the soap cup, try adding soap to both parts.

6. Smoky film on dishes and glasses
This problem occurs due to excessive calcium build up inside the dishwasher. Try cleaning you dishwasher using a dishwasher cleaner.

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1 Answer

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Make sure you get water to the dishwasher. Check to see if the water shut-off valve (located under the sink) is open. If you get water to the dishwasher, but there is still no water inside during the fill cycle, the problem might be with a faulty water valve (located at the bottom of the dishwasher, behind the kick panel, on either side), in which case replace the water valve.

If there is not enough water, the dishes would not get cleaned. This could be caused by a partially closed water shut-off valve (located under the sink), or a faulty dishwasher water valve (located at the bottom of the dishwasher, behind the kick panel, on either side).

There is usually two, sometimes three spray arms in a dishwasher. Make sure there is no debris blocking the holes inside each spray arm.



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1 Answer

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Check the following to address this issue.


1. No water
Make sure you get water to the dishwasher. Check to see if the water shut-off valve (located under the sink) is open. If you get water to the dishwasher, but there is still no water inside during the fill cycle, the problem might be with a faulty water valve (located at the bottom of the dishwasher, behind the kick panel, on either side), in which case replace the water valve.

2. Not enough water
If there is not enough water, the dishes would not get cleaned. This could be caused by a partially closed water shut-off valve (located under the sink), or a faulty dishwasher water valve (located at the bottom of the dishwasher, behind the kick panel, on either side).

3. Clogged spay arms
There is usually two, sometimes three spray arms in a dishwasher. Make sure there is no debris blocking the holes inside each spray arm.

4. Water temperature is too low
To get the best results, the water has to be at 120 degrees Fahrenheit when entering the dishwasher.

5. Not enough soap
If you only fill one part of the soap cup, try adding soap to both parts.

6. Smoky film on dishes and glasses
This problem occurs due to excessive calcium build up inside the dishwasher. Try cleaning you dishwasher using a dishwasher cleaner.



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1 Answer

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Check the following to address this issue.


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Make sure you get water to the dishwasher. Check to see if the water shut-off valve (located under the sink) is open. If you get water to the dishwasher, but there is still no water inside during the fill cycle, the problem might be with a faulty water valve (located at the bottom of the dishwasher, behind the kick panel, on either side), in which case replace the water valve.

2. Not enough water
If there is not enough water, the dishes would not get cleaned. This could be caused by a partially closed water shut-off valve (located under the sink), or a faulty dishwasher water valve (located at the bottom of the dishwasher, behind the kick panel, on either side).

3. Clogged spay arms
There is usually two, sometimes three spray arms in a dishwasher. Make sure there is no debris blocking the holes inside each spray arm.

4. Water temperature is too low
To get the best results, the water has to be at 120 degrees Fahrenheit when entering the dishwasher.

5. Not enough soap
If you only fill one part of the soap cup, try adding soap to both parts.

6. Smoky film on dishes and glasses
This problem occurs due to excessive calcium build up inside the dishwasher. Try cleaning you dishwasher using a dishwasher cleaner.

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1. No waterMake sure you get water to the dishwasher. Check to see if the water shut-off valve (located under the sink) is open. If you get water to the dishwasher, but there is still no water inside during the fill cycle, the problem might be with a faulty water valve (located at the bottom of the dishwasher, behind the kick panel, on either side), in which case replace the water valve.

2. Not enough water
If there is not enough water, the dishes would not get cleaned. This could be caused by a partially closed water shut-off valve (located under the sink), or a faulty dishwasher water valve (located at the bottom of the dishwasher, behind the kick panel, on either side).

3. Clogged spay arms
There is usually two, sometimes three spray arms in a dishwasher. Make sure there is no debris blocking the holes inside each spray arm.

4. Water temperature is too low
To get the best results, the water has to be at 120 degrees Fahrenheit when entering the dishwasher.

5. Not enough soap
If you only fill one part of the soap cup, try adding soap to both parts.

6. Smoky film on dishes and glasses
This problem occurs due to excessive calcium build up inside the dishwasher. Try cleaning you dishwasher using a dishwasher cleaner. 

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1 Answer

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1. No waterMake sure you get water to the dishwasher. Check to see if the water shut-off valve (located under the sink) is open. If you get water to the dishwasher, but there is still no water inside during the fill cycle, the problem might be with a faulty water valve (located at the bottom of the dishwasher, behind the kick panel, on either side), in which case replace the water valve.

2. Not enough water
If there is not enough water, the dishes would not get cleaned. This could be caused by a partially closed water shut-off valve (located under the sink), or a faulty dishwasher water valve (located at the bottom of the dishwasher, behind the kick panel, on either side).

3. Clogged spay arms
There is usually two, sometimes three spray arms in a dishwasher. Make sure there is no debris blocking the holes inside each spray arm.

4. Water temperature is too low
To get the best results, the water has to be at 120 degrees Fahrenheit when entering the dishwasher.

5. Not enough soap
If you only fill one part of the soap cup, try adding soap to both parts.

6. Smoky film on dishes and glasses
This problem occurs due to excessive calcium build up inside the dishwasher. Try cleaning you dishwasher using a dishwasher cleaner.

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