Question about Dell 924 All-in-One InkJet Printer
Once i've pressed print on pc, i can hear the rollers rotating but it won't collect a piece of paper for printing, Resulting me to help the paper on it's way! after that it prints fine but i'm stuck why it won't pick up and i do place the paper correctly
I had this problem with the same printer twice and they tried to clean it and see is anything was jammed in the rollers and when that didnt' work they said the rollers needed to be replaced, in which he said it had to be done with a professional because they have the tool to do it with. They also said that it is due to probably not using your printer much.
Posted on Apr 01, 2007
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Posted on Jan 02, 2017
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Mar 02, 2013 | Office Equipment & Supplies
If the Paper Feed Roller is dirty or paper powder is attached to it, paper may not be fed properly.
In this case, clean the Paper Feed Roller. Cleaning will wear out the Paper Feed Roller, so perform this only when necessary.
You need to prepare: three sheets of A4 or Letter-sized plain paper
1.Make sure that the power is turned on, and remove any paper from the Rear Tray.
2.Open the Paper Output Tray gently, and open the Output Tray Extension.
3.Clean the Paper Feed Roller without paper.
(1) Press the (Maintenance) button repeatedly until b appears.
(2) Press the Black or Color button.
The Paper Feed Roller will rotate as it is cleaned.
4.Clean the Paper Feed Roller with paper.
(1) Make sure that the Paper Feed Roller has stopped rotating, and load three sheets of A4 or Letter-sized plain paper in the Rear Tray.
(2) Make sure that b appears on the LED, then press the Black or Color button.
The machine starts cleaning. The cleaning will be completed after the paper is ejected.
This should fix the issue
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