Paper won't feed

When there is a paper jamb make sure the whole piece of paper is removed because any tiny pieces of paper that are left behind will cause further paper jambs.
If the paper does not feed through the printer correctly then the rubber rollers are dirty/sticky. Clean the rollers with methylated spirits to stop the paper from sticking to the rollers.

Hi Rosa,
There was a paper jam and you cleared the jam, however you missed out to do one other thing. Cleaning the Rollers.

If the Paper Feed Roller is dirty or paper powder is attached to it, paper may not be fed properly.
In this case, clean the Paper Feed Roller. Cleaning will wear out the Paper Feed Roller, so perform this only when necessary.

You need to prepare: three sheets of A4 or Letter-sized plain paper

1.Make sure that the power is turned on, and remove any paper from the Rear Tray.

2.Open the Paper Output Tray gently, and open the Output Tray Extension.

3.Clean the Paper Feed Roller without paper.

(1) Press the (Maintenance) button repeatedly until b appears.


(2) Press the Black or Color button.
The Paper Feed Roller will rotate as it is cleaned.

4.Clean the Paper Feed Roller with paper.
(1) Make sure that the Paper Feed Roller has stopped rotating, and load three sheets of A4 or Letter-sized plain paper in the Rear Tray.
(2) Make sure that b appears on the LED, then press the Black or Color button.
The machine starts cleaning. The cleaning will be completed after the paper is ejected.


This should fix the issue
Regards,Suhail

Hi chrisneil,

This issue is generally caused by dirty rollers. Dust, paper scraps, and grime build-up on the paper feed rollers can cause paper jams. Follow these steps to clean the paper feed rollers.

Step one: Clean the rollers

Gather the following materials:

1. A clean, lint-free cloth, or any cloth that will not come apart or leave fibers Distilled, filtered, or bottled water (tap water might damage the product) Clean, lint-free cotton swabs.

2. Disconnect the power cord from the rear of the product.

3. Press the tab on the left side of the rear access door, and then pull the door outward to remove it.

4. Lightly dampen a clean, lint-free cloth with bottled or distilled water, and then squeeze any excess liquid from the cloth.

5. Press the cloth against the paper feed rollers, and then rotate them upward with your fingers. Apply a moderate amount of pressure to remove any dust or dirt build-up.

6. Locate the pick roller on the left side of the product below and behind the paper feed roller.

7. Lightly dampen a clean, lint-free cotton swab, and then use it to clean the pick roller.

8. Allow the rollers to dry for 10 or 15 minutes.

9. Check the rollers on the rear access door. Make sure that the rollers are not missing, that they turn easily, and that they are springy when you press them. If the rollers are damaged, replace the door.

10. Reattach the rear access door. Align the door pins with the slots on the right side of the rear of the product, and then push the door forward, snapping it into place.

11. Press the On/Resume button ( ) to turn on the product.

Step two: Print a self-test report

Print a self-test report. See the section on how to use these solutions at the beginning of this document.

If the self-test report does not print when slowly pushing the paper farther in , repeat the previous steps to clean the rollers again. If the issue continues after repeated cleaning, skip the next solution in this document, and then service the product. If the self-test report prints when slowly pushing the paper farther in , try printing the original document again. The paper might not have been loaded far enough into the product. If the issue is resolved, there is no need to continue troubleshooting.If the paper only feeds through the product when you slowly push it farther in , repeat the previous steps to clean the rollers again. If the issue continues after repeated cleaning, skip the next solution in this document, and then service the product.

If the self-test report prints , try printing the original document again. If the issue is resolved, there is no need to continue troubleshooting.If the self-test report prints, but the original document does not , continue to the next solution in this document.If the self-test report does not print , try printing the report again. Listen for the rubber paper-pick rollers; you should be able to hear them rotating. Then, try slowly pushing the paper farther in until the roller engages to pick up the paper. Be careful not to push the paper in too far, which can cause paper jams.

Hope it helps.

Thank you for using FixYa.

Please see this solution from Canon. It is recommended you check your manual for the proper procedure for clearing paper jams. Incorrectly removing jams could damage your printer. Trust the following helps resolve your current issue.

If you do not have a manual it can be downloaded from here:

http://www.usa.canon.com/cusa/support/consumer/printers_multifunction/pixma_mx_series/pixma_mx300#BrochuresAndManuals


Issue: More than one sheet of paper feeds while printing


Solution: Clean the paper feed rollers using the MX300 operator panel

Cleaning the Paper Feed Roller (Roller Cleaning) Clean the paper feed roller if paper is not fed properly. Cleaning the paper feed roller will wear the roller, so perform this only when necessary.

1. Make sure that the machine is turned on, and then remove any paper from the Rear Tray.

2. Clean the paper feed roller.

(1) Press the Menu button repeatedly until MAINTENANCE appears.

(2) Press the or button to select ROLLER CLEANING, then press the OK button.

The paper feed roller will rotate as it is cleaned.

3. Repeat step 2 twice.

4. Open the Paper Output Tray.

(1)Put your finger in the rounded indent beside the Paper Output Tray and open it gently.

(2) Open up and set the Output Tray Extension completely by pressing down the hollow on its front side.

5. Make sure that the paper feed roller stops rotating, then load three or more sheets of A4 or Letter-sized plain paper in portrait orientation in the Rear Tray.

Set the Paper Thickness Lever to the left.

6. Repeat step 2 three times.

The paper cleans the paper feed roller as it feeds through the machine.

If the problem is not resolved, wipe the paper feed roller (A) located on the right side inside the Rear Tray with a moistened cotton swab or the like. Rotate the roller (A) manually as you clean it. Do not touch the roller with your fingers; rotate it with the cotton swab.

helpful to know what kind of machine you have :\. In general one of the paper pickup roller pads is probably rotated 180 degrees out and not touching the paper, many rollers are triangular/square and have to be oriented correctly. Other causes are the plastic gears which if stripped means a junk printer unless its an expensive one. Stripped gears because someone pulled a jammed page out too violently is the usual cause. Check also for embedded staples/paperclips in the mechanism.

Hi,
Remove the jammed paper. Unplug the printer from the mains and PC. Inspect the rollers, etc for tiny paper piece(s) that may be stuck, or other debris. Try to clean rollers and make sure they are dry.
Keep printer unplugged for about 2 minutes and replug and try a test print.
Also make sure that you have waited long enough for the printer to heat up before giving a print job.
Finally, it could be an issue with the paper sensor. If this is the case, you will probably have to take the printer in for servicing..

Hope that helps!

Hi hotpress:
Try these steps.
Print transfer jams
1. If a piece of paper is trapped in the paper preheater, try pushing out the paper by
inserting a stiff piece of cardstock into the paper preheater.
2. Using diagnostics, test the paper preheater sensors. If the test fails, replace the
paper/drum heater assembly.
3. Check to see if the upper feed roller drive belt is broken or slipped off of its pulleys. In
such a case, the upper feed roller does not rotate when the lower feed roller rotates.
4. Check that the feed rollers rotate smoothly and that the front cover is fully closed and
seated.
5. Check the paper-eject path for obstructions. Ensure no small pieces of paper are
trapped around the stripper fingers or rapid release guide.
6. Ensure that the transfix roller rotates during the transfix process. See SF168 and
SB467.
7. Test the sensors in the paper path. Look for damaged or non-operating sensor flags.
8. Check the transfix solenoid and its cam. Ensure they operate correctly and are properly
lubricated. If lubrication is needed, apply a dab of grease to the contact point between
the cam and the latch and the cam and the cam-advanced spring. Refer to
"Lubrication" on page 6-177.
9. A stripper finger, or rapid release guide, jam can occur because of broken teeth on the
small section of the back-side of the compound gear. The root cause of this may be also
be due to a lack of transfix cam grease. If you find broken teeth on the compound gear,
check for proper lubrication of the transfix cam. Be careful to ensure that no grease
touches the Y-axis belts. If the belts get contaminated with grease they must be
replaced. wipe off any excess grease to prevent it from dripping onto the belts.

Hope this helps

1. first check to see if there is any bits and pieces of paper in any place in the paper carriage -- look very carefully in front access and rear access
2. if this is not the problem, then disconnect printer from computer -- turn off printer, unplug power cord, unplug printer cable from printer
3. gain access to paper roller assembly, usually in rear
4. using lint free cloth, dampened with distilled water clean rollers -- read manual to determine direction of rotation (usually clockwise)
5. keep rotating rollers until all is wiped clean of paper dust
6. reassumble and try a test print as your printer manual directs

try reinstalling the drivers and/or replacing the cables. Also look for any debris or tiny piece of paper that may be stuck between the rollers..

Check for any pieces of torn paper in the path, especially on the left side. You can also reach into the slot that the paper feeds into and feel each of the rollers behind the plastic cover; they all should turn freely, pay special attention to the wheel to the left.