Question about HP OfficeJet 7310 All-In-One InkJet Printer
I keep getting an error message saying "remove and check cartridge on right". I have done this (with even a new cartridge) and I have noticed after a thorough inspection that the metal retaining clip that helps put tension on the right cartridge popped loose. The plastic peg that helps keep this in has broken off and now the metal clip has poked two or three small holes through the back, just to the right of the copper connects that read the cartridge. Is there any way to order a replacement print cartridge tray? I know this is probably not the correct word for it, but I can't find it anywhere.
You won't find this kind of part, try to buy a similar broken printer where you can get this part.
Posted on Dec 20, 2008
I have seen this happen with many printers of this type. The only fix I know is call HP and check the status of the warranty. As long as that spring clip isn't holding that ink cart in the proper position it will never see the ink cartridge as being installed. That the spring has poked holes in the contacts is also common with this type of breakage. This printer is no longer being sold by HP so if you gripe enough they might offer you another type of printer.
I'm sorry the news isn't better. Good luck.
Posted on Dec 20, 2008
a 6ya Technician can help you resolve that issue over the phone in a minute or two.
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Posted on Jan 02, 2017
Tips for a great answer:
Sep 06, 2011 | HP Office Equipment & Supplies
Always install the tri-color print cartridge in the left side of the print cartridge carriage.
Install the black or photo print cartridge in the right side of the print cartridge carriage.
To replace a print cartridge
1. Verify that the printer is turned on.
2. Load Letter or A4 plain, white paper in the paper tray.
3. Open the printer cover.
64 Maintenance Maintenance
4. Wait until the print cartridge carriage moves to the right side of the printer and is idle
5. Press down on the print cartridge, and then slide it out of the print cartridge carriage.
6. Remove the replacement print cartridge from its packaging and carefully remove the
plastic tape. Hold the print cartridge so that the copper strips are on the bottom and
facing toward the printer.
1 Remove plastic tape
CAUTION: Do not touch the print cartridge ink nozzles or copper contacts.
Touching these parts will result in clogs, ink failure, and bad electrical connections.
Do not remove the copper strips. They are required electrical contacts.
Install print cartridges 65
7. Slide the print cartridge at a slight upward angle into the carriage until the cartridge
snaps into place.
8. Close the printer cover.
Align print cartridges for optimum print quality.
For information about storing print cartridges, see Maintain print cartridges.
For information about recycling empty print cartridges, see HP inkjet supplies recycling
WARNING! Keep both new and used print cartridges out of the reach of children.
Download manual for proper guidance. http://h10032.www1.hp.com/ctg/Manual/c01438085.pdf
I hope this works for you. Goodluck!
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