MP3 player = Sansa E260
Firmware version = 1.02.15
Since I updated the firmware on the device I have to redo the settings every time I power on. It boots up and asks to set the language every time. Then I have to go into the settings menu and change the sound playback, backlight, sound level etc, to what I want. I real annoyance as you can probably imagine. I wonder if this is just a bug in the newest firmware or if it's worth trying another format?
You may need to take this to a SanDisk employee or updating your firmware again. (This means waiting for a newer firmware version of Sansa e260, they may have fixed up the bugs once they have a new update.) If you have used a SanDisk microSD on this device that has been formated, please do not use it again. The microSD is not a good accersory. It'll be worth it if you're sure that you can reinstall the Sansa each time it crashes, find a more stable software if you're not willing to risk it.
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When you say the screen goes black even after disconnecting the device from computer it could be an issue with the firmware. It might need to have updated firmware. To get the updated firmware please go www.sandisk.com.
Where you can get the latest firmware for your model. *** Make sure when you update the firmware keep the device in MSC mode.
Here is the link for updating the firmware:
http://kb.sandisk.com/app/answers/detail/a_id/306 Kindly revert for further clarifications....
You may have downloaded the wrong firmware....
Firmwares- Version 1Version 2 Download the correct version or else it will render your device useless.Version can be found on the back plate at botton right..
Mine was a bit more FUBAR I guess. I have a Sansa e260. I had rockbox on it, went to switch back to the firmware. Uninstalled rockbox and on reboot... the e260 was refreshing the database and then came to a frozen green screen.
My e260 was already in MSC mode. I did the steps above but was still stuck.
The solution that worked was one posted by "Slaughter" on anythingbutipod.
The ultimate fix for all e2xx v1 problems - Format, enter recovery mode, downgrade firmware Link (you'll need to format the drive), reinstall newest firmware via newest Sansa Updater, reload tunes.
Substitute REC fo volume + in the following:
These are the most common methods for recovering Sandisk's Sansa Mp3 Players. I have been almost universally successful in recovering Sansa players using one or a combination of these methods. These methods do not work if you are having synchronization or music format issues - they are for recovering a player that will not power up, freezes, flashes, is not recognized by the computer, and a host of other issues.
Reset the Sansa Player first.On most models, restart is done by holding the power button in for 15 seconds or longer.Check your specific manual to be sure. The manuals are available from the Sansa website if they have been misplaced. Download the Sansa Recovery Tool from the Sansa website. Format - Erases Everything: Connect your Sansa player to the computer and open Windows Media Player. Click on the Sync tab. Pull down the drop down menu underneath the Sync tab by moving your cursor over the Sync tab and left clicking on the little black arrow underneath the Sync tab. Highlight "Sansa 1GB" (wording may vary slightly), and then select "Format." - this should erase everything. Firmware Upgrade- Erases Everything: Get the latest firmware upgrade from Sansa - it updates the firmware and erases every song in the player all at once. Note: this method doesn't work if already have the latest firmware. Go to this website and click "Firmware Updater" to find out: http://www.sandisk.com/DriverDownload/driverList.asp If these fail, then: Try this: disconnect the player from the computer, turn it off, hold in the volume + button, and reconnect the player to the computer while holding the volume + button in. Keep holding the volume + button for an additional 5-50 seconds. Windows should eventually go into recovery mode and revive the player- it will pop up a window that says Found New Hardware Wizard. If you get the problem where MTP Device keeps popping up continuously, uninstall the “MTP Device” by going to Start à Control Panel àSystem à Hardware à Device Manager (you computer may vary slightly, depending on Windows Version). You may have to restart your computer after each of these methods to get them to work properly. Disconnect your Sansa player BEFORE shutting down your computer. -Tha Mp3 Doctor
I believe all you need to do is go to SanDisk's website, under Downloads, then download the Firmware Updater: http://www.sandisk.com/Retail/Default.aspx?CatID=1376 After installation of Sansa Firmware Updater * Please make sure your Sansa player is in MSC mode before plugging it in. * Plug in your Sansa player and it will automatically check for updates.
Common questions about the Sansa Updater
Q: What does the Sansa Firmware Updater do? A: The Sansa Updater is an application that checks for the latest firmware updates then downloads and installs the firmware to your Sansa device. The Sansa Updater is NOT a firmware.
Q: Why do I need to install the Sansa Firmware Updater to download "firmwares"? A: Once you install the Sansa Updater, you don't have to worry about which firmware to download for your device. Sansa Updater downloads and installs the right firmware for your Sansa device.
Q: Do I need to install the Sansa Firmware Updater everytime there's a new firmware? A: No, once the Sansa Firmware Updater is installed, future firmware updates are done by just plugging in your device.
Q: What does a "firmware" do? A: Firmwares contain miscelleneous bug fixes and enhancements.
Q: Which Sansa players is the Sansa Updater compatible with? A: The e200, c200 and m200 series
Q: Should I "Open","Run" or "Save" when i click on "Download Sansa Firmware Updater"? A: "Open" and "Run" would automatically start installing the software,. "Save" would save it to your computer and you can run it in the future. We suggest you "Open" or "Run" the installer.
Q: How to change to MSC mode: A: On your Sansa device, press "menu" and go to "Settings" then "USB" choose "MSC"
Q: How to check for firmware version?: A: On the e200 and c200, press "menu" and go to "Settings" then "Info"/ "System Info". For m200, press "menu" then "Information".
Update the firmware of your device. You can download the firmware at forums.sandisk.com site check if your device is a version 1 or a version 2 player first. But normally this problem occures on version 1 player.