My printer suddenly will not print in color. I got no message that the color cartridge was low, but I changed it anyway. The test page prints, but only in black and white. The protective tape is removed from the cartridge, and the cartridge is installed properly. Neither the one I just put in nor the one I took out would print. What is my next step?
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This condition is typically caused by one of the cartridges failing. Try removing the black cartridge and printing (not copying) a test page. If this prints at near normal speed the black cartridge is at fault and should be replaced. If the printer still prints slowly then put the black cartridge back in and remove the color cartridge, then print a page. Replacing the cartridge that causes the slow printing with a fresh cartridge will resolve the issue.
This is caused by the
failure of one of your cartridges. Remove the black cartridge and print
a test page. Does the printer print at normal speed? Is so the black
cartridge was the issue and should be replaced. If not then put the
black cartridge back in and remove the color cartridge and print test
page. If the printer now prints normal speed the color cartridge was at
fault and needs to be replaced.
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Pages print, but all
colors do not print or
the pages are
One of the print cartridges might be
low or empty.
Run an engine test and see if all four colors print. If
not all colors print, replace one or more of the print cartridges. If the
engine test is successful, replace the formatter.
If the printed pages are completely
blank, the file might have blank
Check the file to make sure that it does not contain blank pages.
A print cartridge might be low or
Check the printer control panel for a Supplies Status message,
print a Supplies Status page, or use the embedded Web server
(HP color LaserJet 2500 series printers only) to see the levels
remaining in the print cartridges. Replace any print cartridges that
are low or empty. Messages are not created for non-HP print
If you are using non-HP print
cartridges, one or more print
cartridges are low or empty. The
control panel lights do not indicate
low or empty for non-HP print
Replace one or more of the print cartridges.
Font DIMM might be selected but the
font DIMM is not physically installed in
the printer. (This issue applies only to
HP color LaserJet 2500 series
printers using an Asian-language font
In the settings for this printer, clear the Font DIMM check box on
the Configure tab if no font DIMM is installed in the printer. Select
the Font DIMM check box only if the font DIMM is physically
installed in the printer. If you think that the font DIMM is installed,
make sure that it is installed correctly.
The paper curls when
exiting the top output
The paper needs to print to the
straight-through paper path.
Open the rear output door to print to the straight-through paper
path. Remove each sheet as it exits the printer.
The stack was slightly curled when it
was placed in the tray.
Turn the stack over in the tray.
The paper does not meet
See the user guide for information about print-media specifications.
If you are printing on light media, the
Type setting might not be correct.
Select Light in the Type is field in the printer driver.
I kicked the **** out of it and it started to print. I don't recommend it if you are afraid you may damage the electronics. The way I saw I spent damn near 70 dollars on some useless print cartidges nothing was wrong with them. The error message kept saying ADD CARTRIDGES. Anyway I'm thinking about a new printer anyhow.
I just got off the HP help line. After changing my black ink cartridge a test page was printing each time I turned the machine on. This is very costly, in both time and ink as the cartridges themselves for this machine hold very little ink. I tried to learn from HP tech how to turn off the test-print while keeping my color cartridge empty. It turns out that you cant do it. HP requires you to keep buying and using cartridges whether you need them or not.If you buy the color ink it will use it up in its testings. And if you dont buy the color cartridge it will use up your black ink by printing the test each time you turn on the printer. The printer was inexpensive sure, but I'm paying for it in wasted ink.