Question about Epson Perfection 2400 Photo Flatbed Scanner

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Msg: Cannot find the Scanner on the BUS

I just reinstalled my EPSON Perfection 2400 PHOTO scanner and keep getting the above message. It is connected to power and a USB port on the computer (iMac G5, OS X 10.4.11 and Classic) but AI can't get it to scan.  Any help would be greatly appreciated.

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  • barrett55 Dec 22, 2008

    Found and downloaded new Epson drivers which solved my problem. Thanks to those who responded.


    barrett55

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Try uninstall and reinstall. Change the USB cable. This may work.
S. Mohan

Posted on Dec 20, 2008

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I can not open my scanner epson perfection 2400 photo.


Sounds like there is a problem with the driver. It is more than likely a software problem on your computer.Did you install a software disk for it? Was the error message on the scanner itself or on the computer? Your best bet might be to uninstall the software and then reinstall the software, but that is all I can tell you with the limited information you gave.

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Suggestion:

First update your PC to Windows XP service pack 3 and then update all patches after that. The problem will most likely still exist as this limit was an old MS DOS limitation so I'm leaning as the root cause of the problem lies with the Epson Software. After XP is fully updated and patched try the Scanner again. If still limited - uninstall and reinstall the scanner software.

Keep me posted.

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The only thing that usually causes a scanner error of this type is either a scanner failure or the transport lock. Locate the lock and make sure it is in the unlocked position. Lock and unlock a few times leaving it in the unlocked position then power the scanner off and on again.

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you can get the instruction book by this site:www.wikipedia.com or please search on www.google.com

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