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Open the door on the right. The brew unit is the thing with the handle that has the push on it. You need to push on the upper left side of the brew unit until it clicks. There is an outlet spout on the opposite side of where you are pushing. It goes into an intake port that needs to be lubed, so the outlet spout will slide in without pushing back. That should take care of the missing brew unit.
If you haven't cleaned the brew group, or decalcified the unit I would start there. This is something I do every 4 to 6 months (or anytime I notice the flow of coffee to start to slow down). This normally restores the flow to the original flow level. If you have already done these things you may want to give Saeco support a call and see what they suggest. They are extremely helpful, although very difficult to get on the phone as the phone system they use is horrible and hangs up after you hold more than a certain amount of time.
Either two faults, one is that the boiler is leaking ( fix this straight away as water can spray on main circuit board and short out ) very costly to repair if both needs replacing. Second the water runoff to the front tray is blocked with coffee grime . Instead of the water left over when the brewer dissengages running off to the front tray it overflows into the machine. Hope this helps
The only thing that I can think of (not being able to see the machine) is the Parnello. Reason; steam is comming out faster than the element can heat it up. At some point it has to be restricted, for a nice uninterrupted flow.