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H:P Officejet 7310xi - replacing new black cartiridge, turning machine on off does not solve Error message "Remove and check cartiridge on right" can computer be programed to override this message?

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I have one of these printers (7210-7310) with this same problem and this is what is wrong with it. There is a small wire spring that holds the ink cartridge in place in each cartridge holder. Remove the color cartridge and inspect the ribbon cable (it gray) inside the ink cartridge holder. There is a big problem with these HP printers where the spring pokes a hole the ribbon cable breaking one of the wires and rendering the printer useless. Poor design by HP, sorry.

Posted on Mar 07, 2009

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Hello,

You will find steps to troubleshoot that issue here. Hope this helps. Please remember to rate this information.

Thanks

Posted on Jan 06, 2009

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HP Officejet 7310xi printer continues to display the message." Insert black or photo print cartridge in right side". A placed cartridge is already in the right stall. I have reinstalled several...


This happens when the contacts on the printer is dirty or have problem. Something it's caused by Static Voltage.

I would suggest you to first Turn Off the machine, unplug the power cord and leave it for at least 10 minutes. You can tap the Power button on the machine a few times while the machine is Off.

Take cotton but dampen with alcohol and clean the cartridge contacts on the printer (i.e. gold contacts on the carriage.)

Click here to follow the actual troubleshooting instructions.

I would also recommend you to clean the machine properly. You can follow the cleaning instructions as described here (Click Here).

If you need further help, let me know.

Good luck.

Thanks for using FixYa.

Dec 12, 2010 | Office Equipment & Supplies

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I have HP Officejet 6310 All-in-One I replaced black ink cartridge No 98 just recently, and since then I have problems to print anything. When I try to print I get this message on printer?s...


hello, some of the time the color ink cartridge can cause the problem, especially if its a refilled ink, but at same time, i do know some of the new inks right out of the box will fail. so try with a new color cartridge first.

Sep 30, 2010 | HP Officejet 6310 All-In-One InkJet...

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Front panel not responding


Please perform the following steps:

1. Unplug the power cord from the unit.

2. Press and hold OK and Cancel buttons together while plugging in the power cord back to the unit.
3. Turn on the unit.

If the issue persists, please replace the unit. From my experience repairing coast HP OfficeJet 7310xi is almost equal to the coast of a new printer.

:) Dr Tony

Apr 19, 2010 | HP OfficeJet 7310 All-In-One InkJet...

1 Answer

Printer does not recognize ink cartridge.


Remove the black cartridge and gently wipe the contacts on it with a dry cloth. Put the cartridge back in. If the error message is still there, I think you should buy a new black cartridge.

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Replaced black print cartridge rejected.


Hi there remove the cartrideg & reset the printer first. After that off the printer. Now fix the cartridge in printer. Turn on again. If you face same problem then reset again with cartridge, give a test print from print preferrence. I hope your problem will solve then. Thanks & waiting for your feedback.

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HP Officejet 5510 error "Remove & check color cartridge


Re: OfficeJet 6310 Tricolor (93/95) Cartridge Stops Working After Replacing B/W (92) CartridgeOptions

04-26-201210:27 PM
1. Remove all cartridges and turn off printer
2. Unplug printer and wait one minute
3. hold down # and 9 while plugging power cord back in.
4. Wait a few seconds, then press the power button.
5. Display should read "Full Null Reset"
6 Only install color cartridge. Close cover
7. Wait for machine to ask for black cartridge, then open cover and install black cartridge.
8. Close cover
9. Alignment page should be printed automatically.

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Hp psc2410xi


The following error message appears on the color graphics display after you insert a cartridge: Remove and Check Print Cartridges . The printer will not print. The message does not specify which cartridge has caused the error. Solution This error message indicates that the printer cannot determine which cartridge is causing the error. Follow the steps below to solve the problem.
  1. Remove the color cartridge from the left stall (which has a blue latch) and refasten the latch. Leave the other cartridge in place.
  2. Close the printer, wait 10 to 15 seconds, then look at the LCD display.
    • If the LCD display reads Insert Color Cartridge in Left Stall , the color cartridge may be causing the problem. Follow the steps below:
      1. Clean the color cartridge contacts.
      2. Reinsert the color cartridge into the carriage and close the blue latch.
      3. Close the printer and wait 10 to 15 seconds.
      4. If the LCD display reads Remove and Check Print Cartridges , replace the color cartridge.
    OR
    • If the LCD display reads Remove and Check Print Cartridges , follow the steps below:
      1. Reinsert the color cartridge.
      2. Remove the black or photo cartridge, depending on which one is installed in the right stall. The right stall has the gray latch. Be sure to refasten the latch on the empty stall.
      3. Clean the black or photo cartridge contacts.
      4. Reinsert the black or photo cartridge.
      5. Close the printer and wait 10 to 15 seconds.
      6. If the LCD display reads Remove and Check Print Cartridges , replace the black or photo cartridge.

  1. Remove and then reinsert the cartridge indicated in the error message.
  2. If the error is still displayed, clean the contacts.
    1. If the error message is Error. Remove and Check Black or Photo Cartridge , the following steps may help:
    1. Remove both cartridges, lower the latches, and close the printer access door.
    2. Turn off the unit by pressing the On button on the front panel. Wait for the printer to completely shut down.
    3. Turn the printer back on by pressing the On button.
    4. When the message display reads Insert Print Cartridges , open the access door and replace the cartridges.
    1. If neither of the steps above fixed the problem, either the cartridge or the printer is faulty

    Aug 12, 2008 | HP LaserJet 5L Printer

    5 Answers

    HP 7310xi: "Remove and Check Printer Cartridge on the right"


    Sounds like the carriage is broken on the black side. Pull the cartridge out and take a look at the silver metal piece. Is it loose from the side and if so did it punch a hole in the circuitry that cartridge comes in contact with. If I were a betting man this is probably your problem. You have to replace the whole carriage. This is a pretty common problem with the carriages that use the #96 and #97 cartridges.

    Inkworks

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    REmove and replace color Cartridge


    I irretrievably broke the machine trying to get the carriage to move and bought a new Canon MX310 for $90, just slightly more than I would have paid for new ink cartridges.

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