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Drain pop-up funnction not working

I have a new grohe 20.069 atrio wideset faucet. the pop-up drain isn't going up and down. the pop up extension down into the drain slips past the rod that pushes the pop-up whenever the rod goes down. there seems to be a gap down there?

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The stopper portion of the drain should have an adjustable threaded leg with a small nut to secure the setting after you have adjusted its lenght to open and close the drain. Make sure you adjust the lenght to the highest setting for better drainage. The linkage must be connected and tight between the vertical lift rod and the horizontal rod that enters the drain to make the stopper move up and down.

Posted on Dec 20, 2008

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