Question about Canon SmartBase MP730 All-In-One InkJet Printer

3 Answers

Wrong cartridge error message.

I have a Canon Smartbase MP730. My son went to print a documant and got a message saying "printer not responding." He's only 11 bless him and all he did next was press the Green go button on the printer. Nothing else what-so-ever. I now have the alarm light flashing and an error message saying "Wrong cartridge." I have tried turning the printer off and unpluging it for a while to no avail. I have taken out and returned the ink tanks too this didn't help either. I would have looked in the user manual but for some strange reason it's no where to be found. Anyway I'm hoping you guys (and girls) can offer a solution. Thanks for looking anyway, Mad Anji.

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Re: Wrong cartridge error message.

I got the same problem, more or less under the same circumstances, and I'll be gratefull if you could help me to fix it.
Thanks & Regards,

Posted on Nov 15, 2008

Re: Wrong cartridge error message.

Un install printer unplug printer dont just turn it off.
then install the drivers dont let windows do it use the cannon drivers. when prompted plug in printer and turn it on. after install ed. try mantaince settings and do nozzle check, see if all are printing right color. I ordede ink and they put wrong color in yellow tank messed me up. good luck

Posted on Aug 27, 2008

Re: Wrong cartridge error message.

You need to replace the printhead (QY6-0064-000). It costs me around $50 in the U.S. But now, it works just fine. indogirl

Posted on May 20, 2007

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1 Answer

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Clean the print head/cartridge with Isopropol Alcohol (rubbing alcohol)and Q-Tips, The nozzles, the contacts and all the excess ink that had acummulated around the nozzles. The error message should clear.Run through all the maintenance checks and alignments. If this does not fix it, the print head needs to be replaced about $45-$60 from Canon.

If I could be of further assistance, let me know. If this helps or solves the issue, please rate it and give a testimonial for my response. Thanks, Joe

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I have a Canon MulitPass MP730. Wrong Cartridge message.

It's worth repairing, That error on a Canon is saying that the printhead is bad, not your cartridges. The part number for your printhead is stamped on the side of the printhead could be QY6-0049-000 but I'm not sure.

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Wrong cartridge refers to the printhead and not the inks. This machine, when the printhead goes bad gives that error. A new printhead is around $60.00 for that machine. QY6-0064-000.

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Error message "wrong cartridge"

Hi there

Ok I have put a MP-Tools in my website for you to try out this tools are for reseting your inks plus it can do much more.

Click on the link to download it.

Click Link =

All I ask is please come back and just gave a vote, it will gave me some satisfaction to know am helping some one so I will keep on helping.
All The Best: Pineworks

All files on my website are only there for a limited time

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I went to the Canon website and typed "Wrong Cartridge" in the search portion for the MP730. It listed detailed instructions to remove all ink cartridges, raise the lever to the right on the carrier, and then remove / reseat the "carrier". After that I replaced all cartridges and printed the alignment page. All is working, now.

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1 Answer

Canon smartbase mp730

Have you tried doing some maintenance like nozzle check,printing head alignment,clean the nozzles if not then try it by going into control panel - printers and faxes - where you see your mp730 right click and go to properties then click on the last tab which would be maintenance.Try those options if none worked then u might have to replace you print head and that should work

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