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New Brother MFC 885CW - fails to print in black - even with new cartridge.

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  • twinkietwink Jan 21, 2009

    The exact same thing is happening to me with a brand new cartridge

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Have you tried to align the print cartridge? Also, try cleaning the nozzle, both using the Brother diagnostics utilities that should have come with the printer. If all else fails it may be the print carriage that's broken.

Posted on Dec 20, 2008

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Just put new color cartridges in and tested print and it showed all color bars however when i ask it to print it does not print out anything in black


You didn't say what brand/model of printer you are using, but a lot of printers nowadays have a color cartridge(s) and a separate black cartridge. Perhaps the black cartridge needs to be replaced, too?

Dec 27, 2010 | HP PC Desktops

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I just loaded new HP 94 and HP 97 ink cartridges in my HP 6210 Officejet. I went through the alignment process and received a sheet that had colors, but no black ink. The printout indicated the alignment...


Make sure all the protective tape on the Black cartridge has been removed. Also are the inks re-filled? I have seen many re-filled cartridges fail in a similar maner.

Nov 22, 2010 | PC Desktops

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How do I insert new ink cartridges in my HP 4385 all in one printer?


Buy a New model of printer... not that HP 4385... it so cheap yah...

Sep 23, 2010 | PC Desktops

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Brother MFC-210C All-In-One SAYS I HAVE A JOB TO FINISH BUT I HAVE NONE AND I CAN'T DO ANYTHING ALSO


--Print data remains in the MFC’s
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Oct 22, 2008 | PC Desktops

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Hi, i have a lexmark x2690 and am trying to install but get an error message and it won't print at all ... not even at test page... it flashes ec1 and the cartridge light flashes but they are both...


Did you take the tape off of the print cartridge before you put them in? Did you install the software first then when prompted turn the printer on then plug in the printer (usb) cord to the computer? Did you go into the print control panel and activate the print cartridges that you put in there? Sometimes you have to tell the printer that you installed new print cartridges.

Jun 30, 2008 | PC Desktops

1 Answer

New Ink cartridges registering as empty ...


Is it an HP printer? We had the same problem at work with print cartridges purchased at Staples. They have a major quality control problem. Your new print cartridge may be empty or dried out (died on the shelf). It's my problem at work, as I have over 80 HP deskjets, and Purchasing still insists on buying the Staples cartridges rather than the HP.

Sometimes if you shake a print cartridge really hard it may correct the problem. However, I would buy or borrow a black HP print cartridge and try it out in your printer. Works almost every time on the job. Good luck.


Apr 17, 2008 | PC Desktops

1 Answer

Printer no black


hi hedleygb,

I recommend that you make absolutely sure that you are following the correct procedure when you are installing the print cartridge. For this I need you to follow the instructions at
http://solutions.brother.com/mfc210c_all/en_us/options/us/
(click on the View PDF File link, especially the part about removing the new print cartridge's Cartridge Cover before installing it in your printer)

If you've made sure that you're following the correct procedure during the installation of the cartridge and the printer still won't print black, I recommend reinstalling the printer on your PC with the latest drivers. To do this you can follow the following steps;
(if these steps aren't sufficient for you to do the reinstallation, feel free to give me more info about the operating system you are running on your PC in the comments of this problem, so that I can give you more detailed steps on how to perform the reinstallation).
  1. Uninstall your printer's driver from your PC's operating system (e.g. Windows)
  2. Download the latest drivers for the MFC 210C at
    http://welcome.solutions.brother.com/BSC/Public/Templates/DownloadTop.aspx?NRMODE=Published&NRNODEGUID=%7b66D791E0-6EB2-410E-9602-7BFFA80A61D3%7d&NRORIGINALURL=%2fbsc%2fpublic%2feu%2feu_ot%2fen%2fdlf%2fdownload_top%2ehtml%3freg%3deu%26c%3deu_ot%26lang%3den%26prod%3dmfc210c_all&NRCACHEHINT=NoModifyGuest&prod=mfc210c_all&reg=eu&c=eu_ot&lang=en
    At Step1: Select Type select Driver
    At Step2: Select OS select the operating system you run on your PC (e.g. Windows XP or Windows Vista)
    At Step3: Select Language select your preferred language
  3. Reinstall the printer using the guidelines as documented in the printer's manual, which can be downloaded at
    http://welcome.solutions.brother.com/bsc/public/eu/eu_ot/en/doc/manual_index.html?reg=eu&c=eu_ot&lang=en&prod=mfc210c_all&type2=5&flang=English&dlid=
Feel free to contact me again via the comments of this problem if you need more information.

If you have completed the above mentioned troubleshooting processes and the printer's problem hasn't been solved this could indicate a hardware malfunction of one of the printer's components. In which case the printer should be serviced by a IT technician at a PC repair workshop.

I hope you find this info helpful in solving the problem with your printer and thanks for using the FixYa service
Kind regard

Feb 28, 2008 | PC Desktops

1 Answer

MFC 210C not printing black, repeated cleaning produces no result. replacing cartridge the same.


Check the height adjustment of the print head for the black cartridge. If you've had a recent paper jam, it could have a piece stuck in mechanics. Clean and check the printer drive belt and track.
You may want to check the printer setup and make sure it is set to factory defaults.

Good Luck

Feb 28, 2008 | PC Desktops

1 Answer

Brother mfc printer


Hi Lera,
In you brother suite you can go to the maintanence tab and do the nozzle clean and print head allignment.
After you do that print a test page, either from the suite on in the properties of your printer.
You can also do general maintanence from the LCD screen on the MFC.
Scroll through the menu and you will find there are options for head cleaning and nozzle allignment.
Hope this helps.

Jan 19, 2008 | PC Desktops

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