Question about Whirlpool Duet GHW9150P Front Load Washer

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Intermittant trouble with code d 11

Recently my Whirlpool Duet front load washer (a little over 3 years old) has started giving me trouble about 50% of the time. After a few minutes, the wash cycle will stop and the error message will flash and beep. (error d 11) Sometimes I can cancel, sometimes I have to unplug the machine and start over.

Sometimes I press cancel, the error message goes away and I try to get it to continue the cycle by pressing start. Rather than make the usual loud "I'm locking the door now" sound, when I press start, it makes a barely audible "I'm trying but it's not working" sort of clicking noise. When this happens, I know it won't restart. It's only after I completely cancel the cycle, open and close the door, that it will sometimes restart and run to completion.

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Answer Duet HT®
Intermittant trouble with code d 11 - duetht_f22_actualsize.jpg
Duet®
duet_f_dl_actualsize.gif Duet SportTM
duetsport_f_dash_22_actualsize.gif
This error code indicates that the door is not locking.
Is the washer door firmly shut?
The door must be completely closed for the washer to operate. The door may look as if it's closed, but it may not be latched. Open the door and firmly close it.
Were you washing a large load?
Before you close the washer door, check for laundry items sticking out beyond the door opening. Leave enough space in the washer to allow the clothes to freely tumble.Intermittant trouble with code d 11 - fl_doorseal.jpgad size if needed.
fl_doorseal.jpg

If Pause/Cancel does not work:

  1. Unplug the washer or disconnect the power for one minute.
  2. Plug in the washer or reconnect the power.
  3. Re-select the cycle and press Start.
NOTE: If the error remains on the display, and all of the other conditions above have been checked, call for service.

Posted on Dec 19, 2008

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