Question about Microtek ScanMaker s400

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Scanner still scanning black, I don't think it was the bulb

I can't figure out if the lamp is defective or if a light is burnt out, because it is still bright light. how can I find the bulb. thanks for answering the question good answer, just not sure what to do.

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  • Marina Mendez Apr 01, 2007

    thank you very much, but it did not work, again

  • Marina Mendez Apr 02, 2007

    Thank you for the advice, I really appreciate the time and effort put into this little project. Thanks Dihawaiian

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Well, I was HOPING that your problem was simply caused by a burned-out bulb, but since you can see a BRIGHT light when you use the scanner, the bulb is WORKING, and it is NOT the cause of your problem... Unfortunately, the only other known cause of "black scans" for your Microtek S400 scanner requires you to follow a rather complicated procedure to correct the problem, so I am in the process of typing detailed instructions for you to follow. I will post them here as an addditional comment as soon as I finish typing them, and hopefully, they will help to guide you through this process. I am posting this now simply so you will know that I am still working on helping you to resolve this; according to the Microtek Knowledge Base, there are several steps you MUST follow exactly in order to eliminate the cause of the black scans, so I ask for your continued patience while I finish my research into your problem. The instructions Microtek provides seem somewhat complicated, so hopefully, the instructions I'll post here will help you to understand the steps Microtek requires you to follow to correct this problem. Again, the solution to your problem requires that you follow several specific steps (Step 1 through Step 10), in order, depending on which version of the Scan Wizard software is installed on your system, so I will post more information here that should help to guide you through the entire process. If the first solution Microtek suggests does NOT correct your problem (following Steps 1 through 10), you will have to follow Step 11 in order to complete the process of removing the Scan Wizard software. Obviously, such a multi-step process will require a good deal of patience, and attention to details, which is why I'm trying to simplify the entire process for you... I'll post the steps here as soon as I finish typing them; please read through them, and if you have any questions for me, post them here, and I will try to answer them for you BEFORE you begin following the multi-step repair process... After seeing all of the steps involved in correcting this problem, I'm thinking of changing my screen name to ScannerHater...

Posted on Apr 01, 2007

  • 1 more comment 
  • Printer Hater Apr 01, 2007

    According to the Microtek Knowledge Base, BLACK SCANS are caused by corrupted files in the Scan Wizard data folder. You can read the explanation here:
    http://support.microtek.com/knowledgebas...

    As you can see, the FIRST step in correcting this problem is to follow the STEP-BY-STEP instructions they provide, as shown on this page:
    http://support.microtek.com/knowledgebas...

    The SPECIFIC steps you must follow will depend on knowing which version of the Scan Wizard program is installed on your computer. The instructions are NOT the same for all versions of Scan Wizard; they vary for the following versions of Scan Wizard:

    >> >> If you have ScanWizard 2.48 through ScanWizard 2.60

    >> >> If you have ScanWizard 5.01 through ScanWizard 5.991

    >> >> If you have ScanWizard 5.77 through ScanWizard 5.95

    >> >> If you have ScanWizard Pro

    Open the Control Panel, then open Add or Remove Programs. Next, click on the Change or Remove Programs button in the upper-left corner of the window; within a few seconds, you will see a list of most of the programs installed on your computer. Scroll down through the list until you find the entry for Scan Wizard. DO NOT REMOVE ANY PROGRAMS AT THIS TIME! Simply find the listing for the Scan Wizard program, and make note of which version is listed; for example, you might see a listing for Scan Wizard 2.53, or Scan Wizard 5.71, or Scan Wizard Pro. Make a note of the EXACT name of the program, then close the Add or Remove Programs listing.

    Next, follow the SPECIFIC steps on the page that explain how to remove the version of Scan Wizard installed on your system:
    http://support.microtek.com/knowledgebas...

    >> PLEASE BE SURE YOU FOLLOW THE STEPS REQUIRED FOR THE VERSION OF SCAN WIZARD INSTALLED ON YOUR SYSTEM <<<

    Read through the steps several times BEFORE you begin; doing that will help you understand what is required of you, and should make this entire process much easier to accomplish.

    If you have any questions about the process, SCROLL DOWN TO THE "ADD A COMMENT" BOX NEAR THE BOTTOM OF THIS PAGE, and post them here BEFORE you begin; I will try my best to answer them for you... I want to try to make this entire process as simple as possible, and since I have no way of knowing how much computer experience you have, I took the time to type these detailed instructions. I'm not trying to offend anyone; I'm simply trying to make this as simple as possible for the next person who has a similar problem and finds these instructions...

    Best of luck with this; I'm hoping that your NEXT post here will be to tell me that you've successfully removed the corrupted Scan Wizard files from your system. Once you've done that, you can reboot, then install a fresh copy of Scan Wizard, and test your system.

    Again, use the "Add a Comment" box at the bottom of this page if you have any questions or comments for me BEFORE you begin this repair procedure, and I will try to answer them as soon as possible...

  • Printer Hater Apr 02, 2007

    I just called a former neighbor, because I remembered that he'd had a similar problem with a Microtek scanner. He told me that the instructions on the website did NOT solve his problem, so he contacted Microtek support; they tried to help him, but he eventually gave up and took the system (which was under warranty) back to the store where he bought it, and the in-store technicians fixed the system for him...

    Much as I hate to say it, your problems might require "hands-on" by a technician; if I could drive to Hawaii, I'd be happy to make a housecall for a cup of Kona coffee, BUT, since that isn't possible, you might not have a lot of options to resolve this... you could contact Microtek during the week, because it is possible that one of their techs could guide you through this online, or via a phonecall... I don't think you have much to lose at this point, if removing the ScanWizard software in Safe Mode didn't work... I truly wish I could be of further assistance, but I'd need to roll up my sleeves and get elbow-deep into your hard drive in order to fix this for you...

    Please let us know how things turn out after you contact Microtek...

  • Printer Hater Apr 02, 2007

    Well, we gave it our best efforts, so let's hope Microtek has a better solution to offer you... Please remember to let us know how you resolve this; I'm sure your solution can help others in the future... thanks again for your time and patience; I can only post the advice, you're the one who had to do all the work.

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