I am trying to print envelopes and 9 x 5 paper stock from, but when I tell it to print the printer pulls the sheet or envelope halfway in, and then stops and doesn't do anything. It keeps making noise (which I have to actually turn the printer off to get it to stop doing) but doesn't actually print anything.
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BYPASS TRAY is sed when printing onto paper with a size not loaded into a paper tray or onto thick paper, overhead projector transparencies, postcards, envelopes or label sheets
Can be loaded with up to 150 sheets of plain paper, 50 overhead projector transparencies, postcards, label sheets or sheets of thick paper, or 10 envelopes referred to as the "bypass tray" throughout the manual. (See page 2-60....ATTACHED )
Sounds like there is something in the paper track that's causing this to jam. Its not always easy to get small particles cleared just by removing the jammed paper.
This may not help everyone that I send it to, but it is worth a try. I suggest you get a sheet of Card Stock (Heavy paper) and place it in the feed way. Then press the print button applying a slight amount of pressure on the Card Stock so it will feed through the printer. The reason for this is in some cases I have been able to clear the paper track of debris that was deposited there over time. Worth a try, as I have fixed a number of printers this way, saving costly repairs. Hope this helps. Bud
Paper jams can occur in the following areas
1 Top cover and toner cartridge area
2 Optional envelope feeder
3 Input tray areas
4 Optional duplexer
5 Output areas (top and rear)
6 Fuser area
Solving repeated paper jams
* Check all the paper jam locations. A piece of paper might be stuck somewhere in the printer. Even a small torn piece of paper in the printer path can cause repeated jams.
* If using a duplexer, check all areas (including under the duplexer).
* Check that paper is correctly loaded in the trays, that all three adjustments have been made, and that the trays are not overfilled. Make sure paper is under the front and back tabs.
* Check that all trays and paper handling accessories are completely inserted into the printer. (If a tray is opened during a print job, this might cause a paper jam.)
* Check that all covers and doors are closed. (If a cover or door is opened during a print job, this might cause a paper jam.)
* Try printing to a different output bin.
* The sheets might be sticking together. Try bending the stack to separate each sheet. Do not fan the stack.
* If you are printing from tray 1, try reducing the size of the stack.
* If printing from the envelope feeder, make sure it is loaded correctly, pushing the bottom envelopes in slightly farther than the top envelopes.
* If you are printing small sizes, feed paper short edge first.
* Turn over the stack of paper in the tray. Also try rotating the paper 180°.
* Check the characteristics of the media you are using. Use only paper that meets HP specifications (see the online user guide for paper specifications). Try using different paper to see if the problem goes away. Do not use curled, deformed, damaged, or
* Avoid using paper that has already been used in a printer or copier.
* Do not print on both sides of envelopes or transparencies.
* Print only on full sheets of labels and do not print on both sides of label sheets.
* Check that the power supplied to the printer is steady and meets printer specifications (see the online user guide for printer specifications).
* Clean the printer (see the online user guide procedures).
Hope this helps.
Please rate my response.
Have a good day.
I have an older, but similar, 5510 model with the same problem. A partial solution that works about 75% of the time is to tuck the envelope flap inside the envelope and give the end of the envelope that is to feed into the machine a slight curve by gentlly bending it on both sides. Then make sure there are only a few sheets of paper in the paper tray (less than 1/8" thick stack). Position the envelope so it is only about 1/2" from the end of the paper in the tray so the feed rollers have to transport it into the machine. I also have to set the margin for the return address in Word to be 1" from the edge of the paper so it prints in proper position, but this may be a problem with my Word 2000.
Plain paper (16 lb to 24 lb),
thick paper 1 (24-1/4 lb to 40 lb),
thick paper 2 (40-1/4lb to 55-1/2 lb),
thick paper 3 (55-3/4 lb to 68 lb),
thick paper 4 (68-1/4 lb to 72 lb)*, OHP transparencies*, postcards*, letterheads,
colored paper, envelopes*, label sheets*, banner paper (24-1/4 lb to 55-1/2 lb)*
Duplex: Plain paper (17 lb to 24 lb), thick paper1/2/3 (24 lb to 68 lb
*Can only be fed through the bypass tray.
I have called canon with this problem more than once and they keep telling me that I am using a "paper" that is not supported. I finally gave up and ended up telling them that I am now going to use my cheap HP printer because it can do what it's suppose to.
Table 3-7. Paper Handling Menu Item Values Explanation ENVELOPE FEEDER SIZE=COM10 For supported paper sizes see page 1-12. This item appears only when the optional envelope feeder is installed. Set the value to correspond with the envelope size currently loaded in the envelope feeder. ENVELOPE FEEDER TYPE=PLAIN For supported paper types see page 1-12. This item appears only when the optional envelope feeder is installed. Set the value to correspond with the envelope type currently loaded in the envelope feeder. TRAY 1 MODE= FIRST FIRST CASSETTE Determine how the printer will use Tray 1. FIRST: If paper is loaded in Tray 1, the printer will pull paper from that tray first. CASSETTE: A paper size must be assigned to Tray 1 using the TRAY 1 SIZE option (the next item in this menu when TRAY 1 MODE=CASSETTE). This allows Tray 1 to be used as a reserved tray. TRAY 1 SIZE= LETTER For supported paper sizes see page 1-12. This item appears only when TRAY 1 MODE= CASSETTE. Set the value to correspond with the paper size currently