Question about BenQ FP91G+ 19" LCD Monitor

1 Answer

Benq FP91G+ monitor

I've just bought a new monitor. I use MS XP. When not in use the screen freezes with an egg-timer in the middle. I have to reboot each time in order to free it up. I've checked the power-off in Control Panel - OK. I've down loaded the correct driver. The previous 'older' tube monitor worked fine: problems have arisen since installing this one. Can you help ? Bill

Posted by on

  • 1 more comment 
  • Bill Armiger Apr 01, 2007

    Thanks for your comments. You are clearly correct - it cannot be a monitor matter, the same thing occurred when I reconnected my old one. However, I have run a full virus check with up-to-date checker (Norton 2007), I have cleaned up the HD, got rid of unnecessary files,(I have yet to defrag); I have tried (without success) to restore the system to a point some 2 weeks ago. For some reason it could not do it. So I am still left with the problem.

    If the computer is left running for, say, 5-10 minutes, the screen goes blank, the mouse is inoperative, and there is that damned egg-timer in the middle of a blank screen. The only way out of this is to re-boot.

    One thing which may help you advise further is that I can forestall the crash by constantly moving the mouse. (I sat and read a book for some 3 hours, with the mouse in my hand !). That way, the system stays 'up'.

    Any further ideas, please ?

  • Bill Armiger Apr 02, 2007

    Hi cousin !

    Thanks very much for the careful advice. Much appreciated !

    I've done all that and it has cured the screen freeze problem - without any evidence of the egg-timer.

    I will go carefully through the Malware procedures as suggested, but it does look very 'techy' so it will be a very careful expedition on my part. I have one further complication which has arisen and which I am negotiating with MS support over. For some reason I am now getting an error message indicating a failure to load document viewer, together with a similar one to do with MS.Net Framework. There is a download dealing (I think) with the latter, but it has failed twice to download successfully - hence the contact with MS Tech Support.

    If you have a view on that I'd be interested.

    Many thanks

    Bill

  • Bill Armiger Apr 02, 2007

    By the way: when can I (or should I) check the tick box on Hiberation in Control Panel Display ?

×

Ad

1 Answer

  • Level 2:

    An expert who has achieved level 2 by getting 100 points

    MVP:

    An expert that gotĀ 5 achievements.

    Novelist:

    An expert who has written 50 answers of more than 400 characters.

    Governor:

    An expert whose answer gotĀ voted for 20 times.

  • Expert
  • 86 Answers

The hourglass / egg-timer you're seeing has NOTHING to do with your new monitor. It is an indication that some program (possibly something NASTY) is running and using the CPU. While the CPU is tied up by the (possibly unknown) program, Windows displays the hourglass so you will know that the system is busy... First, update your antivirus program, then use it to scan your ENTIRE hard drive; this could take HOURS, so you might want to let the AV program work all night. If you don't have an AV program, you can do an online scan of your system in order to find the culprit; open Internet Explorer, then open this link: http://housecall.trendmicro.com Run the FREE online scan; again, this could take HOURS to finish, so you might want to let it run all night to see if the problem can be resolved... There are OTHER types of nasty software ("malware") which could have the same effect on your system, so if you can't find the source of the problem, open these links for more information: http://forums.majorgeeks.com/showthread.php?t=35407 http://forums.majorgeeks.com/showthread.php?t=44525 I realize that this probably isn't what you expected, but at least now you know what is most likely to be causing this problem, and the links I've posted can help you correct this problem... Lastly, this COULD be caused by a program you (or someone else with access to your system) has intentionally installed, but you didn't mention adding any software recently, and I think it is best to atacck this problem head-on. Best of luck; let us know what you learn...

Posted on Apr 01, 2007

  • Printer Hater Apr 02, 2007

    Moving the mouse keeps the CPU busy updating the position of the mouse pointer (AKA the cursor), which prevents the unknown program from taking control of your system...

    Open Control Panel, and click on the Display icon. When the Display Properties open, click on the Screen Saver tab. Next, click on the Power button. Look on the Power Schemes tab; set your system to the "Home/Office Desk" option, then set the "Turn off monitor", "Turn off hard disks", and "System standby" options to "NEVER". Next, click the "Apply" button, then click on the "Hibernate" tab. Make sure the "Enable Hibernation" box is NOT checked; if there is a checkmark in the box, use the mouse to remove it, then click the "Apply" button again, then click the "OK" buttons, and finally, close the Control Panel. Once you're back to the Desktop, test the system to see if the monitor still goes blank, and if the hourglass reappears. The monitor SHOULD remain active, though I suspect you will still see the hourglass... Making these changes will eliminate the chance that Windows itself is responsible for blanking the monitor (for power-saving purposes), though you'll still have to deal with whatever program is causing the hourglass to appear...

    Since you've scanned the system with your AV program and found no problems, the odds are that your system is infected with a "malware" program which the AV program cannot detect, which is why I suggested following the steps listed on those MajorGeeks.com webpages to try to disinfect your system. As a general rule, antivirus programs are NOT designed to solve the type of problem you're experiencing, but it was best to begin this process by scanning your computer with an AV program to rule out the worst-case scenario, which you've done.

    I hate to tell you this, but I suspect that you're going to have to follow the steps listed on the MajorGeeks webpages here:
    http://forums.majorgeeks.com/showthread....

    and here:
    http://forums.majorgeeks.com/showthread....

    to find and eliminate the rogue program (or programS) which are causing the problems you've described. I KNOW that it seems like a LOT of work, but it is the BEST method I've ever found for fixing the types of problems you're experiencing... I get paid to repair computers, and I can attest to the effectiveness of the methods used by the advisory staff at MajorGeeks.com; their procedures are as thorough as any you'll find, and the advice they provide is outstanding. I use their methods to clean (and protect) the infected systems I encounter each week, and I can only hope you'll take my advice here and begin the system disinfection process they recommend, so you will have the peace of mind of knowing that your system has been properly scanned, cleaned, and protected...

    Good luck with this; if we lived on the same continent, I'd be more than happy to help you with a housecall, but there are multiple time zones between us, and I regret to say that a personal housecall simply isn't within the realm of possibility...

    Best wishes to you from your American cousin, and I pray that the hostages being held against their will in Iran are released soon, so they can return to their loved ones...

×

Ad

1 Suggested Answer

6ya6ya
  • 2 Answers

SOURCE: I have freestanding Series 8 dishwasher. Lately during the filling cycle water hammer is occurring. How can this be resolved

Hi there,
Save hours of searching online or wasting money on unnecessary repairs by talking to a 6YA Expert who can help you resolve this issue over the phone in a minute or two.

Best thing about this new service is that you are never placed on hold and get to talk to real repairmen in the US.

Here's a link to this great service

Good luck!

Posted on Jan 02, 2017

Ad

Add Your Answer

Uploading: 0%

my-video-file.mp4

Complete. Click "Add" to insert your video. Add

×

Loading...
Loading...

Related Questions:

1 Answer

Benq monitor black bar


you monitor has an Auto Config button, push it. Or go into the screen menu (buttons on monitor) and find the auto setting there. If that doesn't work, check your display properties and make sure you desktop is set to the same size as you computer screen.

Apr 15, 2013 | BenQ Computers & Internet

1 Answer

Hi My Benq FP91G flickers with the auto syncing message around once every 60s. sometimes the power button does not work, i have to keep pressing it before it will eventually switch on. Is this worth...


Its worth fixing...
Its just an issue with the board.
If it happens to be the LCD panel, rather not fix it since its gonna cost u a fortune.

Oct 11, 2010 | BenQ FP91G+ Monitor

1 Answer

Benq FP91G 19'' fades out


Capacitor problem on the power board internal solder fix is possible.

Jan 31, 2010 | BenQ Computers & Internet

1 Answer

On screen resolution issues


Bought a new XGA projector.../

It appears from researching that the native res for the Benq is too low 800x600 so I will never get a good picture even though most of the images I install are at least 10meg originals. Also the new projector will work in a bright room the Benq will not.

May 07, 2009 | BenQ PB6110 Multimedia Projector

1 Answer

BeNQ FP71E Monitor won't display desktop


The problem seems to be with the monitor.When there is no Display,if you power-off and on again do you get a Benq Startup screen?If not the problem should be dry solder on the Invertor board.Try tapping screen lightly,if it comes on the problem is dry solder on Invertor board.
Provide feedbacj and rate this solution.
Samir

Jul 28, 2008 | BenQ FP71E 17" LCD Monitor

1 Answer

Small text and Icons


sir
sheza

i think you r installed any lan card ar etc. when you had taken com thing from the shop he will geve garenti for minimum one weak. for each component they geve a instaltion cd please instal. and see the system requiredments and proseed to ti ok

Mar 25, 2008 | BenQ FP91G+ 19" LCD Monitor

1 Answer

Benq monitor


Change your monitor frequency to 75hz on the screen refresh rate on monitor

Oct 25, 2006 | BenQ FP567s 15" LCD Monitor

Not finding what you are looking for?
BenQ FP91G+ 19" LCD Monitor Logo

185 people viewed this question

Ask a Question

Usually answered in minutes!

Top BenQ Computers & Internet Experts

JP Services
JP Services

Level 2 Expert

310 Answers

Tommmix

Level 1 Expert

6 Answers

Computer Links

Level 3 Expert

2386 Answers

Are you a BenQ Computer and Internet Expert? Answer questions, earn points and help others

Answer questions

Manuals & User Guides

Loading...