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I own a Palm Centro. Initially I had no problems hotsyncing from my pc to the centro. Now the hotsync process while indicating in the log everything is ok (There are errors report on expansion card that I don't have) the pc does not pick up new information. I reloaded Palm Software that came with Centro, and all I have is blank calendar and no other information. Any suggestions.

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  • rkyte1 Dec 19, 2008

    I followed advice and updated software. Update was successful BUT the same problem persists.
    The pc will not sync information from Plam Centro.

    THe sync log indicates everything is ok except
    Install to Card synchroniztion failed
    Voice Memo synchronization failed

    Any further suggestions.
    Thank you
    Richard Kyte

  • rkyte1 Dec 19, 2008

    Apart from the fact i am not sure if there is a hold over from old software (even if I knew how to check, I am not sure if i would know) the download seemed to indicate it repaced all of old.

    I am still stuck. My addresses are ok, I think, just the nothing appears on the pc calendar. A bit frustrating.........

  • rkyte1 Dec 19, 2008

    It is NOT the hand held it is the pc that won't take the calendar information. Please note I am set to sync woth the desk top NOT Outlook. I have run through the advice from Palm...which wanders around the issue.



  • rkyte1 Dec 19, 2008

    If I hard sync I will LOSE all my data. I can't do that. The pc is the problem.

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I agree that this is a software issue and a firmware / client upgrade should fix this... Alternatively, you can download a Linux Live CD like Ubuntu 8.10 and see if it works with your PDA and should SYNC data correctly. If it can do everything fine in Linux, this tells you that your device is fine and that it is a Windows / Plam Centro Software issue.

Posted on Dec 19, 2008

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Try to plug your device to a different computer and install the palm software there. Check if that helps. You can try reset the palm back to factory defaults. Also firmware update to specific version can fix it.

Posted on Dec 19, 2008

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Try to reset to factroy setting...

You might want to try a hard reset. Here’s how.
1. Remove the battery from the rear of the unit.
2. Hold down the power button while reinserting the battery.
3. When the Palm logo appears, release the power button.
4. Press the Up button to complete the hard reset and erase all data on the Centro.

Posted on Dec 19, 2008

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Expansion card ris referd to as bieng the Operator card most likely.

Posted on Dec 19, 2008

  • Jalal Sordo
    Jalal Sordo Dec 19, 2008

    also check updating ur unit with proper version.

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Check out properly that while reinstalling the software again does any old software of the device is remaining on the pc.and also check out that have u changed any former settings on the device that has brought up this errors.

Posted on Dec 19, 2008

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This is a software problem and a software update for this palm will be helpful and fixing the problem...

Posted on Dec 19, 2008

  • Mark Gil
    Mark Gil Dec 19, 2008

    After the software update, reset the unit and then resynch it again..

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Hello elmorenocali,

The hotsync information in the Centro User Guide is very thorough and is mainly in chapters 2, 10 and 12. I hope the user guide helps with the hotsync problem. Here is a download link for the Palm Centro User Guide:
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If this solution is helpful please click a thumbs-up rating below.

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If this solution is helpful please click a thumbs-up rating below.

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A hard reset will unlock the Palm Centro But it will ERASE ALL of your data. If you choose to do a hard reset, the following procedure will work:

• Remove the battery cover on the back of the Palm Centro
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If this solution is helpful please click 'YES' by 'Was this helpful?' below.

Have a great day,
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If this solution is helpful please click 'YES' by 'Was this helpful?' below.

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