I have opened and closed all of the covers on this fax machine and I still her this message. Also, the paper jams when I try to make a copy of something--the paper in the bottom of the machine, not the copy...
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Re: back cover open error message
When a jam is removed from the rear section (fuser/exit) the sensor arm (small plastic arm the sticks up) pops out of place. You need to relocate the arm mechanism so when you hit the arm (located in the centre of the black plate that comes down) so it springs back up.
Common problem in this style of machine. I can send some diagrams to help if required but may take me a couple of weeks as I'm on holidays at the moment.
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The message that you're getting means that either the back cover is not closed securely or there's a jammed paper inside. Here's what you can do to clear the message:
-Please unplug the fax machine for your safety
-Open the front cover
-Remove the toner & drum assembly (theres a handle in the center of the drum/toner assembly, just pull it towards you.
-Remove any pieces of paper stuck or the jammed paper
-Remove the toner from the drum and check for any other pieces of paper stuck
-Once everything is clear
-Reinstall the toner back into the drum and the drum & toner assembly to the fax machine. You should hear it click into place once installed correctly
-Close the front cover & plug in the power cord. That should clear the message
Hope this helps,
Thumbs up if it does, thanks!
Open the top and back covers. If you see any jammed paper or other item, gently pull it out, then close the covers. If the error message remains, open and close the covers again. If the FAX/MFC cannot reset itself and return to the date and time prompt, it will display MACHINE ERROR XX. Please call Brother Customer Service and tell them the Machine Error number at: In USA: 1-800-284-4329 In Canada: 1-800-853-6660 In Montreal: 1-514-685-6464
When you removed the paper jam did the paper tear? mit have left piece of the orgnial document. Also open document feeder where you place the orginal check to see fot any problem. As for the cover does it look like something on the the door is broke, The actuator on the door Slab of plastic , that goes into a slot on the machine to accurate the door close sensor, if the sensor is not activated then the copier thinks the door is open even if it closed
Thanks for using FixYa. Before you can clear the error message, you must locate where in the unit the paper is jammed.
Unplug the machine for safety. Now follow these instructions based on where the paper jam is located.
1.Pull the paper tray out of the machine.
2.Pull out the jammed paper.
3.Reset the machine by opening the Upper Jam Clear Cover and then closing it.
If you cannot remove the jammed paper from the front of the machine, or the error message still appears on the LCD after you have removed the jammed paper, please go to the next step.
4.Remove the Lower Jam Clear Cover from the back of the machine. Pull the jammed paper out of the machine.
5.Put the Lower Jam Clear Cover back on. Make sure the cover is set properly.
6.Open the Upper Jam Clear Cover. Make sure that there is no jammed paper left in the corners of the machine. Note: If the paper is jammed under the print head, unplug the machine from the power source, then move the print head to take out the paper.
7.Close the Upper Jam Clear Cover.
8.Close the output paper tray cover and slide it forward, then push the paper tray firmly back into the machine. While holding the paper tray in place, pull out the paper support until it clicks and unfold the paper support flap.
Please do rate the solution and revert for further assistance.