Question about Brother IntelliFax-2820 Laser Fax

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Back cover open error message

I have opened and closed all of the covers on this fax machine and I still her this message. Also, the paper jams when I try to make a copy of something--the paper in the bottom of the machine, not the copy...
Thank you.

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  • 78 Answers

When a jam is removed from the rear section (fuser/exit) the sensor arm (small plastic arm the sticks up) pops out of place. You need to relocate the arm mechanism so when you hit the arm (located in the centre of the black plate that comes down) so it springs back up.

Common problem in this style of machine. I can send some diagrams to help if required but may take me a couple of weeks as I'm on holidays at the moment.

Posted on Dec 28, 2008

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1. Maybe a Paper Jam below the drum
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Mar 16, 2015 | Brother IntelliFax-2820 Laser Fax

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Its always saying that BACK COVER IS OPEN we already check it for many times but its intact and in correct possition. and also the paper wont feed the machine.


Hi there!!
The message that you're getting means that either the back cover is not closed securely or there's a jammed paper inside. Here's what you can do to clear the message:
-Please unplug the fax machine for your safety -Open the front cover -Remove the toner & drum assembly (theres a handle in the center of the drum/toner assembly, just pull it towards you. -Remove any pieces of paper stuck or the jammed paper -Remove the toner from the drum and check for any other pieces of paper stuck -Once everything is clear -Reinstall the toner back into the drum and the drum & toner assembly to the fax machine. You should hear it click into place once installed correctly -Close the front cover & plug in the power cord. That should clear the message
Hope this helps, Thumbs up if it does, thanks!

May 08, 2011 | Brother IntelliFax-2820 Laser Fax

1 Answer

Back cover open message although cover is closed


Open the top and back covers. If you see any jammed paper or
other item, gently pull it out, then close the covers. If the error message
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itself and return to the date and time prompt, it will display MACHINE
ERROR XX. Please call Brother Customer Service
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In USA:
1-800-284-4329
In Canada:
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1 Answer

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There are 3 places to check for jammed paper.

Turn off the fax machine, then remove the tray and open the back cover, and open the front cover to remove the drum and toner (cartridge) and look inside machine.

After you find the jammed paper put the cartridge and tray back in machine and close all the covers.

Error message should go away.

Apr 06, 2010 | Brother IntelliFax-2820 Laser Fax

1 Answer

A paper jammed during a fax. i removed it. now,


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1 Answer

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hi,are you sure no paper jam ok check very very small paper in your machine or clean the sensor.

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1 Answer

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2 Answers

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