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Your flex cable to the Iris is broken. Have a look at my gallery at http://www.pbase.com/barry_2718/efs1785mm I have the same symptoms. At 28 or 35mm it make work ok. try Av mode and f8 aperture to see if you get an err01 because the aperture does not move either.
1- some dirt somehow got on the outside of side of the lense. So the lense could not fully retract or open out. As a result you can take any picture. If the lense comes out even a little bit, try to pull it out NOT too hard a few times. If it does not retract, turn the camera off and push the lense in (up and down) NOT too hard foe a few times. If the camera opened up 100% or retracted 100%, your camera should be back to normal.
2- If you dropped the camera, some mechanical part of the lense is broken or dislocated or the cable may have come loose. In this case you need to take out the lense from the camera and inpect it for broken pieces or loose cable. clean the outside of the lense and push the lense in and out a few times. Put the lense back on and your camera would be back to normal.
When operating any digital camera, the camera tries to capture the best focus and exposure for that particular scene. By pressing the shutter button half-way down, the focus and exposure is being set. There will be a green circle on the upper left hand corner of the screen, then your camera is ready to take the picture. Slowly depress the shutter the rest of the way down to take the picture.
Hi Jeanice21, I just posted the same problem a few minutes ago with my SD400. I followed a few steps of the suggested solutions and here's what worked for me.
1) take apart the front and back by unscrewing the six screws holding the camera together 2) on the left of the flash, there are two little retangular holes with grooved dials in them 3) using a little flat head screwdriver, push up or down to turn the grooves while power up in the movie or capture mode 4) the lens retracted at this point and my camera started working again. Good luck!
It sounds like the focus element in your lens is not functioning properly. Does the lens retract completely when you turn off the camera?
When you push the button does the camera attempt to focus the image? If you do not see any change in the image when you push the button, and do not hear any sound - then your focus motor is either jammed or malfunctioning.
Advance Camera Repair
I have exactly the same problem - the lense wont retract, then when I turn on the camera there is a beeping noise and the screen says "turn the power off and on again". I can with gentle pressure push the lens back in, but next time I turn it on I get the same reading!!!
I have used this camera extensively, but not significatly dropped it or exposed to sand etc.