I checked the water flow by removing the front grill and disconnecting the blue connector.when i hit the water button water flowed to the freezer door.hooked it back together and no flow through the despenser on the door.seems like it has to be frozen somewhere between the bottom of the freezer door and the despensor,but i dont know how to get to the problem to thaw it with out having to remove everything and turn it off. before i went through all this trouble,just wanted to make sure there is n't a better easier way? thanks,chris
I have...., had the same problem, so I opened the freezer door and used a hair dryer in to the ice shoot in the door and the surrounding area below for 5 minutes, never make the plastic more then hand warm!!! Soon I had free running water again.
An expert who has achieved level 2 by getting 100 points
An expert that got 5 achievements.
An expert whose answer got voted for 20 times.
An expert who has written 20 answers of more than 400 characters.
Re: ice maker working, but no water despensing
The water tube is frozen at a point about 2-4 inches from where it comes out of the door. GE has a heater kit available to repair this by calling GE Parts 1-800-626-2002 or online at www.geappliances.com. It is pretty easy to install but you might want to allow a GE factory technician to take care of it since it involves pulling the dispenser PC board off and changing a couple of wires around. GE Factory Service: 1-800-GE-CARES (1-800-432-2737)
A 6ya expert can help you resolve that issue over the phone in a minute or two.
Best thing about this new service is that you are never placed on hold and get to talk to real repairmen in the US.
The service is completely free and covers almost anything you can think of (from cars to computers, handyman, and even drones). click here to download the app (for users in the US for now) and get all the help you need. Good luck!
- If you need clarification, ask it in the comment box above.
- Better answers use proper spelling and grammar.
- Provide details, support with references or personal experience.
Tell us some more! Your answer needs to include more details to help people.You can't post answers that contain an email address.Please enter a valid email address.The email address entered is already associated to an account.Login to postPlease use English characters only.
Tip: The max point reward for answering a question is 15.
You have 2 separate valves, 1 for the water dispenser and 1 for the ice maker. (otherwise your ice maker would overflow every time you got water from the dispenser and your dispenser would flow every time the ice maker went to refill.) They are fed from the same tubing.
The cube/crushed ice motor is completely separate from the ice maker itself and should have absolutely no bearing on the water flow.
You have narrowed down the problem quite nicely to the ice maker water valve. There is one more thing to check though, the connector. There should be a multi-contact connector from the ice maker to the back wall of the freezer, usually 6-9 wires. Pull that apart and check the cord side (ice maker side) for any corrosion. BE CAREFUL NOT TO TOUCH THE OTHER SIDE AS THERE IS LIVE 110V!!! If you don't see any corrosion, still try try disconnecting and reconnecting 5-10 times and see if that solves your problem. If you see corrosion, unplug the refrigerator before working on the back wall part of the connector. [This connector besides powering the ice maker also allows the ice maker to control the water valve which can't be inside the freezer]
Be thoughtful of any water leaks. Water leaking beneath the machine will damage floors.
If both the ice maker and water dispenser are not working it is likely the feed connection from the wall to the unit. The hose/ copper tube can get kinked or the valve at the connection at the wall internally plugged. Close off the water at the wall and using a catch remove the connection at the unit open the valve at the wall and confirm the that water flows freely through.
Check the filter of the water located usually at the front grill near the floor. If the filter is removed the water connection will buipass the filter.
It is not likely with both the ice maker and water dispensor that both electrical solenoid valves have failed.
Its odd that both parts of the valve went bad at the same time. Personally sounds as if your water filter is clogged up and needs to be changed. I would do that first, before trying to change the water valve itself.
Is the ice maker turned on? The on/off switch is located on the top right side of the freezer compartment. The manual says that there is a sensor beam that passes from one freezer wall to the other to shut off ice making when the bin is full. Check to make sure nothing Is blocking that signal beam and that the bin is correctly installed.
The water dispensing valve may not be functioning, if the valve buzzes or hums when the water dispenser is pressed the valve may be mechanically deficient, if there is no sound whatsoever the switch for the dispenser,the dispensing valve coil or its electrical connections may have failed.
two things may have happened, first the o-ring washer on the pipe tap may have shrunk and restricting the flow of water, second the filter for the machine may be plugged up and need changing. good luck and if yoiu still need assistance feell free to ask againd
remove front grill then disconnect the water line at the quick connector. Place line on right side into container and push lever for water. If no water flows the problem is a solenoid on the left side of the back of refrig behind lower panel. If water flows into container the problem is related to freezing of the water line in the freezer door. GE fix is a $500 plus door replacement. Thaw from back of door behind the dispenser with hair dryer (do not get plastic too hot). Cheap fix is to insulate back of door with insulation such as a foam sleeping bag mat or the foil and bubble wrap type of ducy insulation
ok as far as the water in your door goes sounds like the micro switch is getting a little gummy and sticking this happens when people dump ice in sweet drinks and some splashes up locate the switch and spray a little wd 40 on it as to you ice it is on a separate valve as the water in the door so the water flow don't mean a lot in this case remove the front plastic cover on the icemaker and you will see a bunch of little holes make a jumper wire out #10 or 12 house wire strip about 1/4 inch off the ends an insert in the holes marked t&h this will start a test cycle make sure yuo hold the plastic insulation so you don't get bit if the ice maker starts cycleing remove the wire and watch for it to stop listen for the icemaker valve to open if the ice maker finishes and the valve didnt fill replace the water valves if the icemaker doesnt cycle and yuo may have to kinda twistm the jumper back and forth to get it to make contact depending on the gauge you used then replace the ice maker motor module if you hear the valve open and the ice maker doesnt fill check for a frozen ice fill tube that should do it