Question about Xerox WorkCentre PRO-215 All-In-One Laser Printer

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J3 error On Xerox WorkCentre Pro - 215

Turn copyer on and it now comes on with a J3 error

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  • mlaj69 Dec 20, 2008

    Brand new tone Cartridge box says it the right one.

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A J3 means the toner cartridge is not compatible. That is the what the J3 message means.
Make sure the correct cartridge has been installed. For example, a Pro16 Toner Cartridge looks very similar and will fit in the machine, but it will display a J3 fault. Install a known correct Toner Cartridge if you suspect the cartridge in the machine is the problem. If the wrong Toner Cartridge has been used, the correct cartridge needs to be ordered and installed in the machine
It is possible the chip on the back of the cartridge is bad. Have you tried reseating the cartridge? Maybe it is just loose.

Posted on Dec 19, 2008

  • Rick Kasper Dec 20, 2008

    There are a couple of different types of cartridge on those machines.

    One is made for a machine that pays per copy and one that you bill for the cartridge.

    If you have the old cartridge, there is a microchip on back held on with one phillips screw. You can swap the chip and see if the message changes. the info I sent is directly out of the 215 mannual.

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Error 116-364


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I have a workcentre pro 215, this have a circle red light on, somebody could help me? thanks


That is the signal to reaplace the drum cartridge. It has a life of 18-20 thousand pages and then that light comes on meaning it needs replaced.

Mar 08, 2010 | Xerox WorkCentre PRO-215 All-In-One Laser...

1 Answer

H2 Blinking on the panel


Error code means that:
H2 Thermistor Open

Part #
Xerox Workcentre Pro 16FX, Xerox Workcentre XD100, Xerox Workcentre XD102, Xerox Workcentre XD103F, Xerox Workcentre XD104, Xerox Workcentre XD105F, Xerox Workcentre XD120F, Xerox XC1020, Xerox XC1040, Xerox XC820

Mfr Part #: RDTCT0128FCZZ


Xerox Workcentre Pro 16FX, Xerox Workcentre XD100, Xerox Workcentre XD102, Xerox Workcentre XD103F, Xerox Workcentre XD104, Xerox Workcentre XD105F, Xerox Workcentre XD120F

Mfr Part #: CTHM-0019DS52, CTHM-0019FC52

If I could be of further assistance, let me know. If this helps or solves the issue, please rate it.
Thanks, Joe

Feb 21, 2009 | Xerox WorkCentre XD100 All-In-One Laser...

1 Answer

Xerox pro 215, error H4 please help


H4 is a fuser error....not getting up to temperature.

Press [C] (Clear), press [Image Quality], press [C] (Clear) again, press [Image Quality] again.

If this doesn't bring it back to operations then the fuser lamp needs to be replaced.

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1 Answer

Xerox WorkCentre Pro 215 E2 Error Code


Normal 0 I suggest you get a sheet of Card Stock (Heavy paper) and place it in the feed way. Then press the print button applying a slight amount of pressure on the Card Stock so it will feed through the printer. The reason for this is in some cases I have been able to clear the paper track of debris that was deposited there over time.
Worth a try, as I have fixed a number of printers this way, saving costly repairs.
Hope this helps. Bud

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1 Answer

Need help


Hi
you havenot installed drum cartridge properly inside the machine or you have installed the drum cartridge of Xerox 5816/5821.
Hope you will do it.

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1 Answer

J2 Error ? Xerox Pro 215


J2 means your drum needs to be replaced. The life of the drum is expired.

Mar 13, 2008 | Xerox WorkCentre PRO-215 All-In-One Laser...

1 Answer

Xerox Workcentre Pro 215


This should resolve that fault code


NOTE: Some Status codes will not clear even though the problem has been fixed. Status codes that will not clear must be manually reset using the 'Fault Reset 14 Procedure'.
  1. Locate the [C] (Clear) button on the Control Panel, at the far right.
  2. Locate the Image Quality button, below the Auto on the Control Panel, toward the left side.
  3. Press the buttons in the following sequence within 4 seconds. Press [C] (Clear), press [Image Quality], press [C] (Clear) again, press [Image Quality] again.
  4. The error code should disappear. If the Status code does not clear, repeat step 3 until the status code clears; but no more than five times.
  5. Use the [10] and [1] buttons to enter 14 on the Display Screen, as if you were to make 14 copies.
  6. Press the [Start] button. The machine should be ready to use.
  7. Make a copy, to check that the machine is working properly

Jan 24, 2008 | Xerox WorkCentre PRO-215 All-In-One Laser...

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