Question about Samsung DLP HL-P5663W 56" TV
Samsung big screen tv is 2 years old getting white dots all over what can I do?
My Samsung was fixed for "free." Call Samsung service 800 number. When asked why you are calling tell them it is about the white dots problem. The tech said he would help me solve the issue and provide me with repair order from a local Electronics dealer. I was given a work order number by the tech and did receive a call from the local repair organization. My DLP is over 36 months old so I asked if this was a "no charge" fix. He assured me that it is. Low and behold I am 100% satisfied with Samsung and the standing behind the product. The fix is a chip replacement that Samsung is well aware of.
Tom from Syracuse, NY
Posted on Feb 19, 2010
I have a 50 in. dlp and i started to get white dots.I called samsung and they said they were aware of the problem and would take care of it. 5 days later a tec. showed up and replaced the bad chip no cost to me.so just call samsung.
Posted on Mar 19, 2010
Thanks to Butch351. I first called Bestbuy and they wanted $149 just to come and check the problem. Instead I follwed Butch351 advise and called Samsung directly. The said that they will send someone to repair it for FREE even that my TV is 2 yrs.old.
Posted on Apr 21, 2010
Hi there lets see.
i will be better for me if you post a picture of your TV problem so i can see better and diagnostic i can't say for sure its the DMD. white spots usually are. Maybe its just the chip,
try this link below they talk about this problem and they have pictures probably you can see similar problem like your TV and fix it..
Posted on Feb 19, 2010
These white dots are a very conmenissue when the DMD board is starting to go bad (the integrated DMV chip). The DMDcontrols the color wheel and the light engine; it’s in charge of manipulatingthe light engine so it can project a picture on the screen. A test you can try:bring up the TV menu. If the white dots appear in the menu, then that willincrease the probability of a malfunctioning DMD, if not then the digital videoboard will raise suspicion. Now if you decide to buy a new DMD you’ll have tosearch by part number, NOT by model number, the main reason is that two TVs withthe same model number me have none compatible components because they are differentgeneration when they where assembled.
Also if by any chance you can’tfind the DMD sold separately, your next option is to buy the entire lightengine that includes the DMD, and obviously that’s going to be more expensive. Ifyour trying to save lots of money and you really know what your buying try eBay,you can get a really good deal, how ever if you are not familiar with TV parts,and don’t want to take a chance buying something that might not work, tryonline stores that specialize in TV parts (my personal recommendation: Discount-Merchant.com ).
Posted on Mar 09, 2010
Replace Light Engine.
Posted on Dec 21, 2008
a 6ya Technician can help you resolve that issue over the phone in a minute or two.
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Posted on Jan 02, 2017
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