I have a Canon MP960. I did a regular clean and deep cleaning and nozzle check repeated times but printer still does not print. It worked fine yesterday but there were faint lines across my photos which I thought would be corrected by doing the above cleaning. Now I can't even get a test pattern - the paper comes out blank. This whole problem started when I waited over a month to replace one of the empty ink cartridges but I did not use the printer during that time. We also had a major virus on computer and had to reinstall printer.Can you help me? Catherine

Hi Carl Montero,
Your issue may be attributed to two possible points of failure. 1.) The Nozzle is clogged, 2.) the ink is already dry inside. You can try to clean the nozzle by doing the following steps. If it does not work, try to replace the cartridge with a new one.
FINE Cartridge Cleaning
1 Press [Menu] repeatedly until appears. 2 Use [ ] or [ ] to select . 3 Press [OK]. 1 Press [Maintenance] repeatedly until appears. 2 Press [Black] or [Color].
FINE Cartridge Deep Cleaning
1 Press [Menu] repeatedly until appears. 2 Use [ ] or [ ] to select . 3 Press [OK]. 1 Press [Maintenance] repeatedly until appears. 2 Press [Black] or [Color].
Note If deep FINE Cartridge cleaning does not improve the print quality, contact a Canon service representative.

It sounds to me like your cartridge nozzles are clogged. That's more common with recycled or refilled cartridges, but it can also happen with new cartridges if they are older. If you just purchased the cartridge you could try to return it. Otherwise, I would try to continue deep cleaning and nozzle checks until it starts to print. It takes a lot of ink, but sometimes that's the only way to get it to print. Usually it will work eventually. Do a nozzle check in between each cleaning and deep cleaning.

f print quality does not improve by the standard cleaning of the Print Head, clean the Print Head deeply. Cleaning the Print Head deeply consumes more ink than the standard cleaning of the Print Head, so clean the Print Head deeply only when necessary.
1. Make sure that the power is turned on.

2. Clean the Print Head deeply. (1) Press the (Maintenance) button repeatedly until y appears.
(2) Press the Black or Color button.
The machine starts cleaning the Print Head deeply. Do not perform any other operations until the machine completes the deep cleaning of the Print Head. This takes about 2 minutes.

3. Check the print head condition.

When the deep cleaning is completed, the LED returns to the copy standby mode. To check the print head condition, print the nozzle check pattern.

See " Printing the Nozzle Check Pattern".

If the problem is not resolved, turn off the power and clean the Print Head deeply again after 24 hours.
If the problem is still not resolved, replace the FINE Cartridge with a new one.

See " Replacing FINE Cartridges".
If the problem is still not resolved after replacing the FINE Cartridge, contact the service center.

Printing the Nozzle Check Pattern
Print the nozzle check pattern to determine whether the ink ejects properly from the print head nozzles.

NOTE If the remaining ink level is low, the nozzle check pattern will not be printed correctly. Replace the FINE Cartridge whose ink is low.
See " Replacing FINE Cartridges".



You need to prepare: a sheet of A4 or Letter-sized plain paper

1. Make sure that the power is turned on.

2. Load a sheet of A4 or Letter-sized plain paper in the Rear Tray.

3. Open the Paper Output Tray gently, and open the Output Tray Extension.

4. Print the nozzle check pattern.

(1) Press the (Maintenance) button repeatedly until A appears.
(2) Press the Black or Color button.

The nozzle check pattern will be printed.

5. Examine the nozzle check pattern.
See Examining the Nozzle Check Pattern.

Examining the Nozzle Check Pattern

Examine the nozzle check pattern, and clean the Print Head if necessary.

1. Check if there are missing lines in the pattern (1) or horizontal white streaks in the pattern (2). (1) Check if lines are missing in this pattern. If yes, the cleaning is required.
See " Cleaning the Print Head".


(A) Good
(B) Bad (lines are missing)

(2) Check if horizontal white streaks are present in this pattern. If yes, the cleaning is required.
See " Cleaning the Print Head".

(A) Good
(B) Bad (horizontal white streaks are present)
Post back!

Are you using aftermarket/refilled cartridges? To do a complete cleaning of the nozzle, you need to use a new OEM ink cartridge. Run the deep cleaning at least 3 times. This will clear the nozzle. You will eventually have the same problem with the other nozzles as long as you continue to use aftermarket/refilled cartridges. The inks used in them are not as highly quality controlled as the OEM inks so you will end up with clogged or partially clogged nozzles. The new OEM cartridges method usually clears the problem.
Let me know if this clears the problem. Thanks.

Hi there,
When Printing Becomes Faint or Color are Incorrect, the Print Head Nozzles are probably clogged.
Follow the procedure below to clean the nozzles.
Step 1 : Printing the Nozzle Check Pattern.
Print the Nozzle Check pattern to determine whether the ink ejects properly from the Print Head Nozzles.
a) Using RESUME/CANCEL button.
I) Ensure that the printer is turned on, and then load a sheet of Letter Paper.
ii) Hold down the RESUME/CANCEL button until the POWER lamp flashes twice, and then release it immediately.

b) Windows
i) With the printer on, load a sheet of Letter-sized plain paper in the printer.
ii) Open the Printer Properties.
iii) Print the Nozzle Check Pattern.
Click the Maintenance Option from the Menu.Then click Nozzle Check from the pop-up menu. Then click Print Check Pattern.
iv) When the confirmation message is displayed, click OK.
v) Confirm the nozzle check pattern.

Examine the Print Nozzle.

Step 2 : Cleaning the Print Head.
a) Cleaning the Print head using RESUME/CANCEL button.
i) Ensure that the printer is on.
ii) Hold down the RESUME/CANCEL button until the POWER lamop flashes once, and then release it.
b) If you pressed the Cleaning button on the Examining the Nozzle.
Check Pattern screen displayed after the nozzle check patter was printed, start the Print Head cleaning procedure.
i) Ensure tha that the printer is on.
ii) Open the Printer Properties dialog box.
3) Start Print Head Cleaning,
- Click the Maintenance tab.
- Click Cleaning.
- Select the Print Head to be cleaned, and then click Execute.
iv) When the confirmation message is displayed, click OK.
Print Head cleaning starts when the POWER lamp starts blinking,
Important : Do not start any other operations until the Print Head Cleaning finishes. This takes about 60 seconds.
4) Check the Print Head condition.
i) Click the Print Check Pattern in the nozzle Check dialog appeared after cleaning are done. When the confirmation message is displayed, click OK. A nozzle pattern will be printed. Do not perform any operation until printing is completed.
ii) Observe the printed nozzle check pattern to check the Print Head condition.
iii) If the problem persists after you perforned Print Head normal cleaning 3 times, execute Print Head deep cleaning.

Step 4 : Print Head Deep Cleaning.
If print quality does not improve by standard Print Head cleaning, try Print Head deep cleaning, which is a more powerful process and comsumes more ink.

1) Ensure that the printer is turned on.
2) Open the Printer properties dialog box.
3) Start Print Head Deep Cleaning.
i) Click the Maintenance tab.
ii) Click Deep Cleaning.
iii) Select the Print Head to be cleaned, and then click Execute.
iv) When confirmation message is displayed, click OK. Print Head deep cleaning starts when the POWER lamp starts blinking,
Important : Do not perform any other operations until the Print Head deep cleaning is completed ( about 2-3 minutes).
4) Check the Print Head condition
i) Print a nozzle check pattern to check the Print Head condition.
ii) If the problem persists, perform step 3 again.
iii) If the problem persists, the printer may have run out of ink.
Replace the ink tank.
iv) If the problem persists, the Printer Head may be damaged. Contact your dealer or Canon Customer Care Center.

Hope this helps.
Have a good day.

It's manually unclogging.Open the cover and first remove the ink cartridges.Then open the holder and remove the print head.Run hot tap
water and put the print head with the nozzles up to stream water.Hold that 5 mins then turn the print head around with the nozzles down.Hold that for every color of 5 mins.Then put the print head in hot water with the nozzles down.Left it water about 15 mins and then you must very nice to dry.When the print head dry put it in printer and start cleaning.If this not help you need to replace the print head.It's part number is QY6-0062.

You need a new printhead, QY6-0049-000 around $40.00. Your printhead has worn out or plugged nozzles and cleaning won't help.

Canno ip 4000:

please go to the maintenance tab.
This you will find if you try to print anything.
In the print box >go to properties>go to maintence
Here the following Maintenance option are there:
cleaning,
deep cleaning,
Head Alignment,
Nozzle check.
Before your start maintenance, please check whether all print tanks have ink in them
Do a Nozzle check first, this will indicate where you have the problem. Once identified, you can do a color cleanig or a deep cleaning.
Do a Nozzle check again.
You could repeat this cycle about three times or so.

If your problem still persists, then its probably the Print head with jammed nozzles.

Please let me know whether you could solve it.
Please do rate this solution and thanks for using FixYa.

hi... it might be that you need some time to let the ink absorb into the pads in the print heads ... this can take between a few hours and a day... Must be frustrating to deep clean three times and just seem that you are wasting ink cartridges, my "solution" would be to give it time or possibly clean the print heads manually.. hope it will solve it out..

thank u!!

The yellow may be clogged. Try cleaning the printhead by removing it from the printer and soaking the bottom (half inch deep) of printhead in warm window cleaining solution for a few hours.

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