Question about SanDisk Sansa Clip MP3 Player

2 Answers

I can not get it to charge or power on.

When trying to charge the screen repeats connected. It did start out by saying writing then repeated connected.

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  • JaimePiedra Dec 19, 2008

    plugging the clip into my computer powers it up and "connected" flashes across the screen, and occasionally "writing" but charging doesn't occur? what gives?

  • Britany Ball Dec 20, 2008

    My sansa clip wont charge or turn on.... It was working fine for a month then all of a sudden it wouldnt work!!!!!

    WHAT DO I DO??????

    S.O.S.

    SAVE - OUR - SANSA

  • Anonymous Dec 21, 2008

    its driving me nuts



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I bought a third party charger (Belkin) for $10 and my Sansa Clip now it gets charged just fine... I still can't figure out why it doesn't charge off the computer, but this is actually way more convenient anyway.....

Posted on Jan 02, 2009

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  • 8,596 Answers

Colon and Jaime - that is normal behavior for the Sansa

inuy:

These are the most common methods for recovering Sandisk's Sansa Mp3 Players. I have been almost universally successful in recovering Sansa players using one or a combination of these methods. These methods do not work if you are having synchronization or music format issues - they are for recovering a player that will not power up, freezes, flashes, is not recognized by the computer, and a host of other issues.

Reset the Sansa Player first. On most models, restart is done by holding the power button in for 15 seconds or longer. Check your specific manual to be sure. The manuals are available from the Sansa website if they have been misplaced.
Download the Sansa Recovery Tool from the Sansa website.
Format - Erases Everything: Connect your Sansa player to the computer and open Windows Media Player. Click on the Sync tab. Pull down the drop down menu underneath the Sync tab by moving your cursor over the Sync tab and left clicking on the little black arrow underneath the Sync tab. Highlight "Sansa 1GB" (wording may vary slightly), and then select "Format." - this should erase everything.
Firmware Upgrade- Erases Everything: Get the latest firmware upgrade from Sansa - it updates the firmware and erases every song in the player all at once. Note: this method doesn't work if already have the latest firmware. Go to this website and click "Firmware Updater" to find out: http://www.sandisk.com/DriverDownload/driverList.asp
If these fail, then:
Try this: disconnect the player from the computer, turn it off, hold in the volume + button, and reconnect the player to the computer while holding the volume + button in. Keep holding the volume + button for an additional 5-50 seconds. Windows should eventually go into recovery mode and revive the player- it will pop up a window that says Found New Hardware Wizard.
If you get the problem where MTP Device keeps popping up continuously, uninstall the “MTP Device” by going to Start à Control Panel àSystem à Hardware à Device Manager (you computer may vary slightly, depending on Windows Version).
You may have to restart your computer after each of these methods to get them to work properly. Disconnect your Sansa player BEFORE shutting down your computer.
-Tha Mp3 Doctor

Posted on Jan 01, 2009

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Try restoring it...here's how...
  1. Disconnect the USB cable from the iPhone or iPod touch, but leave the other end of the cable connected to your computer's USB port.
  2. Power off the device (Press and hold the Sleep/Wake button for a few seconds until the red slider appears, then slide the slider. Wait for the the iPhone or iPod touch to turn off.
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Try restoring it...here's how...
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  3. Power off the device (Press and hold the Sleep/Wake button for a few seconds until the red slider appears, then slide the slider. Wait for the the iPhone or iPod touch to turn off.
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  1. Verify you have iTunes 7.5 or later. Apple recommends using the latest version of iTunes.
  2. Disconnect the USB cable from the iPhone or iPod touch, but leave the other end of the cable connected to your computer's USB port.
  3. Power off the device (Press and hold the Sleep/Wake button for a few seconds until the red slider appears, then slide the slider. Wait for the the iPhone or iPod touch to turn off.
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  1. Verify you have iTunes 7.5 or later. Apple recommends using the latest version of iTunes.
  2. Disconnect the USB cable from the iPhone or iPod touch, but leave the other end of the cable connected to your computer's USB port.
  3. Power off the device (Press and hold the Sleep/Wake button for a few seconds until the red slider appears, then slide the slider. Wait for the the iPhone or iPod touch to turn off.
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    Note: If you see the message "Charging... Please Wait" or you see the screen pictured below, let the device charge for at least 10 minutes to ensure the battery has some charge and then start with step 2 again.ht1808_01.jpg
  5. Continue holding the Home button while iPhone starts up. While starting up, you will see the Apple logo.
  6. When you see "Connect to iTunes" on the screen, you can release the Home button and iTunes will display the recovery mode message:
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  1. Verify you have iTunes 7.5 or later. Apple recommends using the latest version of iTunes.
  2. Disconnect the USB cable from the iPhone or iPod touch, but leave the other end of the cable connected to your computer's USB port.
  3. Power off the device (Press and hold the Sleep/Wake button for a few seconds until the red slider appears, then slide the slider. Wait for the the iPhone or iPod touch to turn off.
  4. Press and hold the Home button while reconnecting the USB cable to iPhone. When you reconnect the USB to iPhone, the device should then power on.

    Note: If you see the message "Charging... Please Wait" or you see the screen pictured below, let the device charge for at least 10 minutes to ensure the battery has some charge and then start with step 2 again.ht1808_01.jpg
  5. Continue holding the Home button while iPhone starts up. While starting up, you will see the Apple logo.
  6. When you see "Connect to iTunes" on the screen, you can release the Home button and iTunes will display the recovery mode message:
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    ht1808_02.jpgIf you don't see the "Connect to iTunes" screen, then disconnect the USB cable from iPhone and repeat steps 3-6.

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  1. Verify you have iTunes 7.5 or later. Apple recommends using the latest version of iTunes.
  2. Disconnect the USB cable from the iPhone or iPod touch, but leave the other end of the cable connected to your computer's USB port.
  3. Power off the device (Press and hold the Sleep/Wake button for a few seconds until the red slider appears, then slide the slider. Wait for the the iPhone or iPod touch to turn off.
  4. Press and hold the Home button while reconnecting the USB cable to iPhone. When you reconnect the USB to iPhone, the device should then power on.

    Note: If you see the message "Charging... Please Wait" or you see the screen pictured below, let the device charge for at least 10 minutes to ensure the battery has some charge and then start with step 2 again.ht1808_01.jpg
  5. Continue holding the Home button while iPhone starts up. While starting up, you will see the Apple logo.
  6. When you see "Connect to iTunes" on the screen, you can release the Home button and iTunes will display the recovery mode message:
    ts1275.png
    ht1808_02.jpgIf you don't see the "Connect to iTunes" screen, then disconnect the USB cable from iPhone and repeat steps 3-6.

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force it into recovery mode...here's how
  1. Verify you have iTunes 7.5 or later. Apple recommends using the latest version of iTunes.
  2. Disconnect the USB cable from the iPhone or iPod touch, but leave the other end of the cable connected to your computer's USB port.
  3. Power off the device (Press and hold the Sleep/Wake button for a few seconds until the red slider appears, then slide the slider. Wait for the the iPhone or iPod touch to turn off.
  4. Press and hold the Home button while reconnecting the USB cable to iPhone. When you reconnect the USB to iPhone, the device should then power on.

    Note: If you see the message "Charging... Please Wait" or you see the screen pictured below, let the device charge for at least 10 minutes to ensure the battery has some charge and then start with step 2 again.ht1808_01.jpg
  5. Continue holding the Home button while iPhone starts up. While starting up, you will see the Apple logo.
  6. When you see "Connect to iTunes" on the screen, you can release the Home button and iTunes will display the recovery mode message:
    ts1275.png
    ht1808_02.jpgIf you don't see the "Connect to iTunes" screen, then disconnect the USB cable from iPhone and repeat steps 3-6.

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