Question about Rio Carbon MP3 Player

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Screen turned black, won't turn on

I think I disconnected my Carbon from my computer too soon after adding some files. As a result, the screen turned completely black, and I couldn't turn it off. I let the battery die, hoping it would get over its tantrum. Now, it won't recharge, and, of course, I can't turn it on. I've already been through four of these suckers, but now my warranty's up. Any ideas?

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Re: screen turned black, won't turn on

Find the tiny hole between the volume dial and the headphone port. This is the reset port. gently push a straitened paper clip into this hole, there is a microswitch at the bottom you may not feel it do anything but stop, but don't push any more unless nothing happens after you remove the clip and try to start up. It really doesn't take much at all. Good luck

Posted on Jun 30, 2007

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I cant delete file on the rio carbon

Go to My Computer. Then open the carbon drive, to view the files. Then delete the ones you do not want.

Jun 05, 2009 | Rio Carbon MP3 Player

1 Answer

I think is a virus..wat can i do??

Recovery mode on the Sansa e200 series
How to repair your player if you see the ‘striped blue screen of death.’

Here’s how it happened;

I was loading mp3 files into my player using the MSC method with Windows Explorer I hadn’t checked. It turns out that two of the CD’s I loaded had corrupt ID3 tags.
I disconnected the USB cable and the player restarted as it normally does. Then it displays that it’s rebuilding the database. This is where I encountered the ‘striped blue screen of death.’ I restarted the player 3 times hoping that would correct itself but to no avail.
It was essentially junk.

Options at that point are to either:
A. Call tech support and undoubtedly get someone on the line for whom English is their second (or third) language who is reading from a support manual. The normal ‘fix’ at this point usually involves restoring your player/computer/ device to the original factory settings without regard to losing already installed data.
B. Go online to look for the answer. If you are patient and search you can often find the results you are looking for. I found what I needed at the
List of Hints and Tricks for your Sansa - Anything But iPod Forums.

I repaired my player in this order:
1. Turn off the player buy holding down the menu button for about 10 seconds or however long it takes to turn the screen black.
2. Set the hold switch to on (shows red.} Hold down the record button on the left side of the player while pressing the menu button.
3. The player will run in a similar manner to using safe mode on a computer. That is it works just enough for you to connect it to your computer to make the necessary repairs.
It will prompt you to connect the player to the computer and then it will display that it is connected in basic text.
4. Now you need to download new firmware.
The latest I could find that I trusted (from the SanDisk site) was version 1.02.12.
5. Now run the firmware you just downloaded (the .exe file.) It will ask you if you want to reformat the player which will erase all of your stored data. Say no if you think you know when the problem first occurred so that you can correct it. After the player installs the fresh firmware it prompt you to safely disconnect the player which you do by clicking on the small drive button in the system tray which reads ‘Safely Remove Hardware’ and selecting the Sansa drive letter. Now click Finish.
6. Your player will restart and this time (fingers crossed) it will reload the database and will function normally. The database refresh will take longer than normal because it’s reading the entire database. Now your player will ‘come back to life’ and you will swear never to install any files that you haven’t checked (until you do it again!)
7. Reconnect the player. If you have the Sansa Updater already installed it will prompt you with the message that new firmware is available. At this writing that will be 1.02.15.
It’s up to you to decide if you want to update your player. The new firmware adds a custom user EQ which I find very useful. The new firmware also shortens the spaces between file names so as to give the next song display a chance to actually show what’s next. I think this updated firmware is worth loading but don’t do it until you go back into Windows Explorer (or whatever file browser you use) and delete the most recently added files. I did this and then I went back and completely rewrote the ID3 tags that I believe corrupted the database. But who knows.
8. Once again as usual safely remove the hardware and let the database refresh with your newly repaired files.
9. Reconnect the player one last time to run the Sansa Updater to load the latest firmware if your wish.
10. Safely remove the player after you are prompted by the Updater program.

Now try it one more time and enjoy the tunes before going to bed to assure yourself that you didn’t spend a good chunk of change on a piece of junk.

I can finally understand why manufacturers are reluctant to offer MSC as an alternative to MTP. MTP (or iTunes for that matter) requires you to use a file management program to load files into your player. That reduces the chance that you will load a bad ID3 tag. I will only use MSC with this player because it makes it so much easier for me. My music is stored on CD’s and I just drag and drop the files into the player with Windows Explorer. If you want to use a file management program, I have found MediaMonkey to be a fairly good alternative to Windows Media Player and it’s also free.

I've owned an iriver Clix (2gb) and (ack!) an iPod Nano (2nd Gen. 2gb.) Both of these players lack the essentials of MSC support and a user replaceable battery. Both of these players also crashed on occasion. My advice to you (and myself!) is to check all ID3 tags for bugs before loading new music into your player and also check the file size of all album art. If it's over 100k it may present a problem for the Sansa firmware and you'll be visiting this page again to start all over.

Happy listening!

May 16, 2009 | SanDisk Sansa e260 MP3 Player

1 Answer

Ipod Nano doesnt turn on AT ALL

turn hold on then off, then hold down menu and select untill screen shows apple symbol.

Jan 15, 2009 | Apple iPod nano

1 Answer

Ilo mp3 red

I had the same problem. I connected my player, deleted all the files on the player, then i went to my computer and located the player there and right clicked, I selected format. After that I added a song and disconnected it. It has worked since. Hope this helps.

Oct 23, 2008 | iLO (2 GB) MP3 Player

1 Answer


Try to connected it back up to your computer in the msc mode and then disconnect it wait for it to refresh it's database and it should be working with titles.

Oct 10, 2008 | SanDisk Sansa e260 MP3 Player

3 Answers

Hanah montana mix-max

Try pressing the reset button with a safety pin or paper clip.

Dec 30, 2007 | Disney Mix Max Digital Media Player

2 Answers

Weird error?

Try this: disconnect the player from the computer, turn it off, hold in the volume + button, and reconnect the player to the computer while holding the volume + button in. Keep holding the volume + button for an additional 5-50 seconds. Windows should eventually go into recovery mode and revive the player- it will pop up a window that says Found New Hardware Wizard.

Oct 23, 2006 | SanDisk Sansa e260 MP3 Player

1 Answer

My player is stuck at locked position

Try reformatting the memory while it is connected to the PC.

Aug 05, 2006 | Motorola Mobility M25 MP3 Player

1 Answer

Rio pearl directory corrupted

first, and this is always good: If available, firmware for the Rio Carbon can be downloaded online. Second, this might be the problem: The Rio Carbon communicates with your computer differently in MTP mode than it does in MSC mode. When in MTP mode, the Rio Carbon cannot display hidden files in folders, cannot allow transfers to the root Rio Carbon directory, and cannot allow the creation of new folders. (Folders can be transferred to the Rio Carbon using drag-and-drop and copy-and-paste methods.) To use traditional folder options, change the Transfer Mode settings to put the Rio Carbon in MSC mode. Last, "..Removing the Rio Carbon from a USB connection before Idle is displayed on the screen may result in a corrupting the player's file system. If for any reason you suspect that your Rio player's file system has been corrupted, reformatting the player will restore the file system to its original state..."

Nov 27, 2005 | Rio Carbon MP3 Player

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