Question about Tomtom GO 720 GPS Receiver

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Doesn' t turn on

When tomtom is connected to the wall outlet the green light next to the power button is on and when I press the power to turn it on nothing happens. Screen doesn't turn on. Tomtom doesn't turn on. When I disconnect the tomtom from the wall the green light goes out. So I guess no power is reaching the tomtom. So it is impossible to turn on. I think it may be the battery. What should I try as a solution? Thank you for your attention and support in advance. Mine is doing the same thing. It is less than 30 days over the warranty. I tried the reset button. No luck. TomTom customer service will only service a unit under warranty. Go figure. Before it is sent to the trash I'd like to find someplace to have it checked out.

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  • mrsmaureen_m Dec 22, 2008

    Thank for the suggestions. Unfortunately it still will not start.

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  • 36 Answers

1. Connect the TomTom to the USB for power (green light should be on).
2. Hit the reset button on the bottom of the device - you should feel it depress slightly.
3. Press firmly and hold the power button and count to 10.
5. Try this a couple of times if it doesn't work the first time.

Even if your battery is ****, the power connection has a pass-through, so you can still use the device as long as its connected to the charger.

Posted on Dec 22, 2008

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1.
Turn on the product.
2.
Remove the power cord from the back of the product.
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Check the power cord for any physical damage. If the power cord is damaged, replace the power cord.

*
If these steps resolved the issue , you do not need to continue troubleshooting.
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If the issue persists , continue to the next solution.

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Press the Power button ( ) to turn the product off.
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Wait 60 seconds, and then press the Power button ( ) to turn the product back on.
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*
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If the issue persists , continue to the next solution.

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Follow these steps to reset the printer.

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Unplug the power cord from the back of the product.
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Unplug the power cord from the wall outlet.
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Wait 10 seconds, and then plug the power cord back into the wall outlet.
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Plug the power cord into the back of the product.
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Press the Power button ( ) to turn the product on.

*
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*
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After posting my problem, I did some more browsing and came across this on the amazon webiste:

31 of 32 people found the following review helpful: stars-4-0._v45457020_.gif Cure for not able turn on the Go 510, 16 Jun 2007 By Sirius (Essex) - See all my reviewsI like the tomtom so far the only niggle was it would not turn on once.
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SEMI_FULL RESET:-Unplug the printer power cable while its ON, press and hold # and 6 button and connect the Power cord while holding.Wait untill the ON light flashes, then release the button.


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