Question about Dell W4201C 42 in. Plasma HDTV

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Closed captions I have a 50" Dell Plasma screen. I don't have any issues with it except the closed caption stopped working. They were working fine, we activate them and deactivate them at will but now they don't work. You selected from the Menu but nothing happens. I tried all the possible combinations in the Closed Captions menu but nothing. Any ideas ?

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Update the firmware.

Posted on Oct 28, 2017

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1 Answer

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The closed captioning decoder circuit in your TV set may not be working, or the closed captioning information from the station may not be present. Start investigating by finding out if there is actualy closed caption from the station that you are tuned in to. If so, then call the tech support for your set to know if there is something that you missed in the set-up for the closed captioning. It may be very simple. If all of this does not work, then the closed captioning decoder in the set may not be working properly and require service.

Jerry G.

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