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There is something on your scan glass. If you get lines through the document feeder but not on copies made off the glass then it is a dirty scan glass. There is a thin glass strip where the document feeder feeds the original. Usually something like white out that did not dry smears off an original and ends up on this thin strip of glass. Scratch it off with your finger nail and use some glass cleaner to resolve the problem. The scan glass is about 1/2 an inch to an inch wide and will be on the same side of the machine that the copier feeds the originals in on. Once the glass is clean your problem is solved!
Do you use the Doc. feeder? Try to make a copy off the copy board glass. Is the line there? Now make a copy with the adf. Is the line there? If so, you need to clean the small glass under the doc feeder. It looks like a glass ****, about a 1/2 inch wide. Clean it with windex and that should solve your line problem...
You need to clean the scanner glass. Also known as the strip glass. It is a 1 inch wide strip of glass that runs from the front to the back. Your documents pass over this glass when they are scanned. Some of the wax crayon probably smeared off onto the glass and now when you scan the scanner sees these marks as stationary and thus records them as solid lines. Just look into the scanner section where your documents are fed in or depending on model, some are just to the left of the large original glass.
Good Luck and thank you for using Fixya.
Does it also leave the line when you make a copy? Lift the lid and make a copy cover up. If it is there on the copy then most likely your scanner needs to be cleaned. If it isnt there when you copy, let me know we will go from there.
Which cartridge did you change? If its the toner cartridge, make sure none of the packaging materal is left on it, same with the drum cartridge. First and simply remove and reseat the cartridges.
What I suspect with the blank copies is a broken transfer corotron wire.
Open the right side door. On the bottom you will see some whit plastic rollers. Above that you will see an opening about 1/2 inch wide. There is a very thin wire in that channel. That wire has probably broken causing your blank copies, I highly suspect that is broken.. That wire when it is dirty also causes really poor copy quality.
Also clean all the mirrors and glass well. That will cause poor copy quaility issues.
That is the cleaning assembly in the drum cartridge.Either something slipped into the cartridge or the blade tucked. Sounds more like something is in the cartridge blocking the drum from both cleaning and charging/