Question about AT&T 5965 Cordless Phone

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Invalid Base ID message

We have had an AT&T E5965C phone system with one handset for several years. It had been working fine but now the handset says "Still searching for base". We have tried the following:

1. Reset the system using the instructions provided by AT&T - take out batteries, power off for 30 seconds, etc.
2. Replaced the reachargeable batteries in the handset.
3. Re-entered the base ID, at which point we get the message "Invalid Base ID". And yet this same combination of base and handset worked until recently.

Can you help? Or does anyone know how to get to a real person at AT&T support?

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6 Suggested Answers

6ya6ya
  • 2 Answers

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Posted on Jan 02, 2017

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Noggin
  • 944 Answers

SOURCE: Hard reset of KX-TCD580 Base

Go to this link; http://panasonic.co.uk/customer-Support/download-centre.asp and input "KXTCD580" in the search box - after a few disclaimer screens you get to the manual for your phone. page 29 details reset for the handset Page 32 details base unit reset Page 48/49 details cancelling handsets to the base Hope this helps, please post again if you are still having problems with your phone :)

Posted on Apr 01, 2007

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  • 1 Answer

SOURCE: Handset No Link To Base error and no dial tone

I have the problem. I think it is because the battery i have in it was a Ni-MH and it should be a Ni-Cd. I am now looking for the right baterry Good luck Frank wolfgang24@verizon.net

Posted on Sep 17, 2007

SOURCE: Handset ?No Link To Base? error and no dial tone

2/29 Have you registered or re-registered the handset?
"No link" can mean handset is not accepting radio wave of base unit. At Mfgr website pull-down operator's manual and look for registration instructions. Some sequence of buttons will create a radio signal from base (have handset off base) then another sequence of buttons on handset will accept radio signal. If handset has "menu" button, try "menu", then "00" (zero zero) then select an accept or "OK" button. Good luck.

Posted on Feb 29, 2008

  • 1 Answer

SOURCE: GE MODEL 28112 DECT 6.0 CORDLESS PHONE

I contacted GE today and they told me how to get the caller ID to work on the additional handsets. You must follow these steps in the exact order given.

#1 - unplug the base phone
#2 - unplug the telephone line from the base phone
#3 - remove the battery packs from the phones
#4 - wait 10 minutes.

reverse the order when assembling. Put battery packs in phones, put the telephone line back in the base phone and lastly plug all phones back in. It takes about another 10 minutes after that before all phones start recognizing caller ID but it now works fine.

Posted on May 30, 2008

  • 1 Answer

SOURCE: Reset base unit of Uniden TRU9485

Uniden TRU9485 (This didn’t work for me but this was the first instruction from Uniden Tech Support)

TO RESET THE BASE UNIT:
Unplug the base unit AC adapter.
Hold down for 15 seconds the DND, * and “menu” soft key (the middle silver soft key under the LCD) while plugging the base unit AC adapter back in.
All the settings should be reset.

Uniden TRU9485 (Worked for me)
ALTERNATE WAY TO RESET THE BASE UNIT:

Unplug the base unit AC adapter.
Hold down for 15 seconds the DELETE KEY (zero with a line through it) while plugging base unit AC adapter back in.
All the settings should be reset.

Posted on Sep 20, 2009

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Hi

Thanks for using FixYa. I think you have stored more than 100 Caller ID messages and hence the caller ID is not showing on Uniden Tru8888. In the following cases the caller ID will not be shown-

If you answer a call before the Caller ID message is received (for example, before the second ring), the Caller ID message will not appear.

When the call is received via a telephone company that does not offer Caller ID service, the caller’s phone number and name does not appear. (This includes some international calls.)

When the call is via a private branch exchange (PBX), the caller's phone number and name may not appear.

You may receive any one of the following messages:

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The Caller ID list stores information for incoming calls - even unanswered calls. You can store up to 100 Caller ID messages and phonebook entries (including Speed Dials) for each handset and the base. You can view the Caller ID list through the handset or base during a call or when the phone is in standby mode.

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Please do rate the solution and revert for further assistance.


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