Question about D-Link DU-520 - 5-Port USB 2.0 PCI Adapter [ DU-520 ] (109473) Serial Adapter

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PCI adapter did not install

Hi everyone, I followed the quick install guide: Installed drivers Switched off and unplugged PC Inserted PCI adapter Switched PC back on then no 'found new hardware' message - i thought that was ominous. Indeed the card is doing nothing and is not referenced anywhere in system > hardware manager. When I plug in a USB device the computer does nothing. The adapter is basically dead. I'm on win XP SP 2, and my desktop is Dell Dimension 4300. I installed the card into my one free PCI slot. Any advice would be much appreciated, cheers, Jon.

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Re: PCI adapter did not install

I don't know how you could have installed the drivers BEFORE you installed the hardware... Shut down and UNPLUG the system; REMOVE the new PCI card, then hook up the power and boot the system back to the Desktop. Check the Device Manager to be sure you're not showing any problems; if everything seems back to normal, shut down and unplug the system a second time, then install the PCI card again, restore power, and prepare to reboot the system. Be SURE that ALL of the PCI cards are fully seated in the slots, and that the main power cable (from the PSU) is fully seated in the connector; IOW, check the system just to be sure that nothing has come loose while you've been working inside the case. Next, boot the system again; Windows SHOULD detect the new PCI card during bootup, though it might NOT request drivers, if they are already embedded within XP itself... Once you get back to the Desktop, open the Device Manager and check to be sure that the new card has been detected and properly installed. If you see any question marks, error messages, or exclamation marks, take detailed notes, and post that information here, so we can help you troubleshoot the problem... Good luck; I can only give you general advice about this, because you didn't provide any specific details about your new hardware, but with a little luck, you'll get everything working without any more heartburn...

Posted on Mar 31, 2007

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1. Ensure you have all of Microsoft's Windows updates for your operating system, uninstall the drivers and reinstall drivers for the card IF you have Windows updates to download/install.
2. Install the card into a different PCI slot (again reinstall the drivers). If you do not have another PCI slot, swap it with another PCI card (if you do not need that other PCI card then leave it uninstalled physically to see if the problem goes away)
3. Update the BIOS on the motherboard. To do this you may need to contact your motherboard or system vendor to assist.

What version of Windows are you using?


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