Question about D-Link DU-520 - 5-Port USB 2.0 PCI Adapter [ DU-520 ] (109473) Serial Adapter

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PCI adapter did not install

Hi everyone, I followed the quick install guide: Installed drivers Switched off and unplugged PC Inserted PCI adapter Switched PC back on then no 'found new hardware' message - i thought that was ominous. Indeed the card is doing nothing and is not referenced anywhere in system > hardware manager. When I plug in a USB device the computer does nothing. The adapter is basically dead. I'm on win XP SP 2, and my desktop is Dell Dimension 4300. I installed the card into my one free PCI slot. Any advice would be much appreciated, cheers, Jon.

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  • Jon Hyde Mar 31, 2007

    well... i tried sticking the card in a different slot. This time XP did notice that there was some new hardware and asked me to stick the driver disk in... which I did. but it 'couldnt find' the required driver. so i had to go through the manual installation route and selected my d-link du-520 from XPs list of options.

    the installation completed but ended up with an error code - something like installation complete but couldnt start device error code 10. i googled around a bit and found this
    http://www.amazon.co.uk/D-Link-DU-520-5-...

    see review 10th april 2006

    ***********

    Manufacturer's drivers (on included CD) installed OK but XP running SP2 listed card as not working (error 10). Tried uninstalling / reinstalling card and drivers but same error. Ended up assigning XP's own USB2.0 drivers and all seems fine now. No great shakes but a bit annoying :-)

    ***********

    well thats exactly what happened to me. but i cant seem to 'assign xps own usb2.0 drivers' so im still left with a useless usb 2 card. The conclusion that i am coming to is that the dlink du-520 is not XP SP2 compatible. which is a real pain in the ****

    think i will kick up a fuss with d-link.

    cheers,
    Jon.

  • Jon Hyde Apr 01, 2007

    Thanks for your continued help printerhater...

    well i tried updating the driver via windows update. windows update couldnt find any appropriate drivers.

    Device manager has the yellow circle complete with exclamation mark and a message "Windows cannot load the device driver for this hardware. The driver may be corrupted or missing. (Code 39)"....

    well ive been in touch with d-link support. they just advised to install the latest driver from their website. That driver was released in 2004 - before SP2 was released. So i reckon their driver is simply incompatible. I'm obviously miffed about this as I bought the thing only a couple of months ago off Amazon... here in facthttp://www.amazon.co.uk/D-Link-DU-520-5-...

    Anyway i've told tech support that it dont work, and hopefully they'll sort something out

    cheers,
    Jon.

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I don't know how you could have installed the drivers BEFORE you installed the hardware... Shut down and UNPLUG the system; REMOVE the new PCI card, then hook up the power and boot the system back to the Desktop. Check the Device Manager to be sure you're not showing any problems; if everything seems back to normal, shut down and unplug the system a second time, then install the PCI card again, restore power, and prepare to reboot the system. Be SURE that ALL of the PCI cards are fully seated in the slots, and that the main power cable (from the PSU) is fully seated in the connector; IOW, check the system just to be sure that nothing has come loose while you've been working inside the case. Next, boot the system again; Windows SHOULD detect the new PCI card during bootup, though it might NOT request drivers, if they are already embedded within XP itself... Once you get back to the Desktop, open the Device Manager and check to be sure that the new card has been detected and properly installed. If you see any question marks, error messages, or exclamation marks, take detailed notes, and post that information here, so we can help you troubleshoot the problem... Good luck; I can only give you general advice about this, because you didn't provide any specific details about your new hardware, but with a little luck, you'll get everything working without any more heartburn...

Posted on Mar 31, 2007

  • 1 more comment 
  • Printer Hater Apr 01, 2007

    Open the Control Panel, then click on the System icon. When the System Properties opens, click on the Hardware tab, then open the Device Manager. When the Device Manager opens, double-click on the Universal Serial Bus controllers listing, which will expand the list of USB controllers and hubs. Look for a yellow circle with a black exclamation point inside it, which indicates that Windows has some type of problem with the hardware; double-click on the device with yellow/black exclamation point, and the device properties window will open. Next, click on the Driver tab, then click the Update Driver button. That will open the Hardware Update Wizard, which will offer you the chance to connect directly to the Windows Update service. The wizard will then search Windows Update for any new drivers or patches that might not have been installed on your system. Sadly, there are no guarantees that this will solve your problems, but it is fairly easy to do, and it can't possibly hurt.

    As you know, Windows SHOULD have detected your new PCI card when you first installed it; the problem is, when Windows screws up hardware installation, you have to jump through a lot of hoops to manually correct the problem and install the device...

    This IS doable, and you can probably fix this with a little time and patience, but Windows OFTEN has problems installing new hardware (which is why you have to jump through 17 million hoops to straighten things out manually). Some people claim to NEVER have such problems installing new hardware in Windows, but some also claim that the earth is flat, and the moon is made of green cheese...

  • Printer Hater Apr 01, 2007

    I did some digging through the Microsoft Knowledge Base about the problems you're having with the embedded USB 2.0 drivers in WinXP, and found this article, which might help you:
    http://support.microsoft.com/kb/873169

    Please keep us "posted" on your progress in resolving this issue...

  • Printer Hater Apr 01, 2007

    This link will open the M$ KB webpage which explains the various error codes generated by the Device Manager in Windows XP:
    http://support.microsoft.com/kb/310123

    Long story short, this is how they suggest you fix the problem:

    ********* *********

    Recommended resolution

    Reasons for this error include a driver that is not present; a binary file that is corrupted; a file I/O problem, or a driver that references an entry point in another binary file that could not be loaded.

    Uninstall the driver, and then click Scan for hardware changes to reinstall or upgrade the driver.

    On the General Properties tab of the device, click Troubleshoot to start the Troubleshooting Wizard.

    ********* *********

    IOW, the driver you've installed might be damaged or corrupted, so you should try to uninstall the driver; open the Device Manager, then double-click on the PCI card with the problem, click on the Driver tab, then click on the Uninstall button near the bottom of the tab, and follow the prompts to remove the driver.

    Next, click on "Action" in the Device Manager Menu Bar (which is directly below the Title Bar) and select the "Scan for hardware changes" option, which is at the top of the list. Once you do that, Windows will scan the system to find the new PCI card again. When that happens, you shouldn't have any problems reinstalling the latest driver for the card.

    If all goes well, you can ignore the remark about starting the Troubleshooting Wizard...

    Just FYI, the age of the driver probably has no effect on how well it works with SP2; MOST of the drivers in Windows (whether embedded or provided by an OEM) pre-date SP2. Most of the changes introduced by SP2 improved security or fixed existing bugs; the only real driver improvements in SP2 were related to new technology, such as the introduction of dual-layer DVD burners. By the time SP2 was released, support for USB 2.0 was old news...

    Keep punching, jonhyde; I truly believe that you're closer to fixing your system than you might realize...

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