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Hi Robert, if you're trying to copy something that you've placed on the glass without closing the cover of the copier, there's too much back light (coming from behind the item to be copied) and therefore the resulting page will be black. The only light should come from within the copier itself. If the item you're copying is bulky and will not allow the cover to close, try taking an 8-1/2 x 11 inch piece of paper and cutting out only enough of the page to allow your item (to be copied) to sit flat on the glass while covering the remaining exposed glass with the paper. I hope this helps, good luck.
check the drum is seated well or not,check the drum drive lock, check the drum is rotating freely or not.check the chargin g rollor are seated well or not
finally replace the drum and see the result.
best of luck.
hi im jules_09.try checking the transfer roller or the drum charge roller or charge wire both of this unit are responsible for blank copy.either there id a current leak on those parts or your drum and transfer power pack is deffective.is the opc drum not expose to light morethan 8minutes?just check the transfer unit then the drum charge wire or roller