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In most cases unseating and reseating the cartridge in the unit to dislodge residue from the cartridge contacts can resolve the problem. If this does not immediately resolve the problem, continue the reseating process up to five times. Follow the instructions below.
Unseating and reseating the cartridge
Turn the unit on and open the lid or top cover.
Remove the cartridges.
Re-insert the cartridges.
Close the unit's lid or top cover.
Cycle the power to the device by turning the printer off for a few seconds.
Turn the printer back on.
Print a test page. If this does not solve the problem, proceed to the next section.
Wiping the cartridge contacts
Turn the unit on and open the lid or top cover.
Remove the cartridges.
Using a clean, dry lint-free cloth (a coffee filter works well), wipe the cartridge contacts, from the top to the bottom (see Figure 2). The contact area of the cartridge should be rubbed briskly to remove the waxy lubricant material from the gold contacts.
The contacts inside the printer may also require cleaning. Using a clean, dry, lint-free cloth, gently wipe the contacts, from the top to the bottom (see Figure 3).
Re-insert the cartridges and close the printer's top cover.
Print a test page. If the problem persists, perform a hard reset as described in the next section.
Performing a hard reset on the unit
When the printing unit detects an issue with the cartridge, a software flag is set inside the device. This flag may not reset until performing a hard reset on the device
Verify that the unit is switched on.
Open printer and remove both cartridges.
Unplug the power cord from the printer.
Wait 30 seconds.
Plug the power cord back into the printer.
Open the top cover and reinsert both cartridges.
Turn the unit on.
Print a test page. If the problem persists, the cartridge should be replaced.
Unseating and reseating the cartridge Turn the unit on and open the lid or top cover. Remove the cartridges. Re-insert the cartridges. Close the unit’s lid or top cover. Cycle the power to the device by turning the printer off for a few seconds. Turn the printer back on. Print a test page. If this does not solve the problem, proceed to the next section. Wiping the cartridge contacts Turn the unit on and open the lid or top cover. Remove the cartridges. Using a clean, dry lint-free cloth (a coffee filter works well), wipe the cartridge contacts, from the top to the bottom (see Figure 1). The contact area of the cartridge should be rubbed briskly to remove the waxy lubricant material from the gold contacts. Figure 1: Cleaning the cartridge contacts The contacts inside the printer may also require cleaning. Using a clean, dry, lint-free cloth, gently wipe the contacts, from the top to the bottom (see Figure 2). Figure 2: Cleaning contacts inside the printer Re-insert the cartridges and close the printer’s top cover. Print a test page. If the problem persists, perform a hard reset as described in the next section. Performing a hard reset on the unit When the printing unit detects an issue with the cartridge, a software flag is set inside the device. This flag may not reset until performing a hard reset on the device. HP Deskjet and Photosmart printers Verify that the unit is switched on. Open printer and remove both cartridges. Unplug the power cord from the printer. Wait 30 seconds. Plug the power cord back into the printer. Open the top cover and reinsert both cartridges. Turn the unit on. Print a test page. If the problem persists, the cartridge should be replaced. HP Officejet and PSC all-in-one Verify that the unit is switched on. Remove the power cable from the back of the machine. Wait 30 seconds. Press and hold the POWER button on the front panel. Reinsert the power cable in the backside of the unit. Print a test page. If the problem persists, the cartridge should be replaced.
There might be a problem with one or both cartridges.
Follow these solutions in the order presented to resolve the issue.
Solution one: Close the top cover on the printer
If the cover on the product is open, close it.
Press the Resume button (
) to continue printing.
Solution two: Determine the cartridge issue
there is an issue with a cartridge, a yellow arrow on top of the
carriage (inside the product) points to a drawing of a cartridge that
indicates what the issue is. Follow these steps to determine the
cartridge issue, and then continue to the next section for solutions to
resolve the issue.
the top cover on the product. Wait for the carriage to move. The yellow
arrow on top of the carriage (inside the product) points to a drawing
of a cartridge that indicates what the issue is.
at the drawing and then find the icon in the following figure that
matches the drawing. Each of these icons represents a different
cartridge issue. Use the icons to determine the cartridge issue.
Figure 70: Determine the cartridge issue1 - Tri-color Cartridge Problem icon2 - Black Cartridge Problem icon3 - Tri-color Cartridge Low-ink icon4 - Black Cartridge Low-ink icon5 - Cartridges OK icon
I hope this solution will helpful for you Please don't forget to click on Four thumbs which are given below & then write testimonial for my appreciation if it is helpful THANKS & Keep Using fixya
Hello If you open the side cover on the right side of the machine then you will be able to open the front cover.The toner cartridge wil have a green lever if it is not broken off.lift the green lever gently.pull the lever to your side.(Out of the machine to the front). the toner botle is inside this cartridge.Now you wil be able to take it out.Make sure the top of the cartridge come out with the botle.If not it wil stil be in the cartridge. replace the toner botle in the cartridge and push it back in to the machine and push down the green lever,close the front door and the the side door.your machine should load toner to the pcu now.Good luck
Open the Printer Toolbox . There are two ways to do this:
Open HP Solution Center , select the Settings menu, then the Print Settingssubmenu, and finally the Printer Toolbox .
If the HP Solution Center method does not work, open Printers and Faxes in the Windows Control Panel , then right-click your printer icon and chooseProperties . Click Printing Preferences . Click the Features tab, then thePrinter Services button, then click the Estimated Ink Levels tab.
The Printer Toolbox opens. On the Device Services tab, click Clean the Print Cartridges , then follow the on-screen instructions. Up to three levels of cleaning are available. Discard or recycle the page that prints.
Clean the contactsNOTE:
The printer will only function if all six ink cartridges are installed. Also, HP cannot guarantee the quality of refilled or remanufactured ink cartridges.
Figure 3: Lifting the top cover
Lift the top cover.
Locate the ink cartridge indicated in the error message. Squeeze the gray tab below the cartridge slot to release the latch, then lift the latch.
Figure 4: Unlatching cartridge1 - Black cartridge2 - Color cartridges
Remove the cartridge indicated in the error message.
Figure 5: Removing cartridge
Gather cleaning materials:
Distilled, filtered, or bottled water (do not use tap water or alcohol or platen cleaners)
Lint-free cloth or swab. Eyeglass wipes and coffee filters work well.
Lightly moisten the swab and squeeze out excess moisture.
Holding the cartridge by its handle, wipe the copper contacts.
Figure 6: Wiping the contacts1 - Copper contacts
Replace the cartridge, then close the latch and the printer top cover.
Here you will see both catriges if your printer is powered on and you open the cover, the cartriges would come to center position automatically,here you will see a half rounded circle at top, give it a little push towords down and it will be in you hand and while fixing place the cartrige inside and push it slightly.
Text version below use link above to see pdf with images.
1. Unplug printer from wall and remove power supply.
2. Unplug any phone lines or USB cords connected.
3. Remove printer attachments, paper trays and phone.
Figure 1 - Printer paper holder and completed print tray
4. Lift the front cover of the printer and remove the white rubber bar by pulling the blue lever on right towards you.
Figure 2 – Top view of printer showing the white rubber feed bar with purple attachment
5. Remove the screws underneath the front cover (6 screws), back of printer (2 screws), and bottom of printer (1). View the images below to find where to remove the screws.
Figure 3 - Top view of printer showing which screws to remove.
Figure 5 - Bottom view of printer. Image on left is cover to screw. Gently remove ribbon cable to reveal the gold screw beneath
6. Flip the front cover open and gently lift the top of the printer cover. Keep front cover open.
7. Remove the ink cartridges out of their carriage.
Figure 6 - Displays ink cartridge carriage with ink cartridges removed. Caution: Electrical hazard. Keep hand and metal pieces clear of board or any other electrical wires or parts.
NOTICE: The ink cartridges are all the way to one end. If the X4270 is plugged in, the cartridge carrier is stuck and doesn’t move. After further investigation a noticeable small black plastic lever is preventing the ink cartridges from moving. Photo below shows lever up and down (cartridges already moved in image below).
Figure 7 - Shows inside of X4270 and the lever that causes error #1200. Image on left displays lever up. Image on right displays lever down.
8. Push lever down clockwise so it is flush with plastic wall. Refer to image on right in Figure 6.
9. Lift the front cover open (if not already open) and plug in the X4270. Cartridges should move to center as if preparing for replacement.
10. Unplug the X4270 and remove power supply.
11. Remove bottom assembly carefully.
Figure 8 - Displays bottom assembly with lever and spring Note: The cause of this problem is the spring slides out of place over time, probably because of ink shed on one end of its loop and loop attachment.
Figure 9 - Displays loop attachment
12. Place spring in loop attachment and use hot tip of heated tool to melt top of loop attachment to prevent further errors. Melt top of loop attachment similar of that to a mushroom top.
Figure 10 - Displays fix for jammed carriage.
13. Reattach the lever to the bottom assembly and slide back into place inside the X4270.
Start a print job, then while the paper is half wat through the printer, open the top cover. The device will stop, and you can then pull out the toner cartridge to see if there is any image developed on the surface of the cartridge drum, (Look under the cartridge flap) If nothing here, then you probably have a bad connection inside the printer, which needs to connect to the cartridge when it is installed.
I assume you had the issue before you changed the toner, If so the problem is either the fuser or the Laser.
start a print job and after you hear the paper feed into the machine open the top cover to stop the machine. You want to stop the page before it gets to the fuser. May take a couple tries.
remove the toner cart.
the page should be under the cart with the image on it.
If the line is on the page the problem is image development(toner or laser).
If no lines the problem is likely the fusing assm.
The product must be on before you can insert the print cartridges.
Open the print cartridge door.
Figure 7: Opening the print cartridge door
Make sure the print carriage moves to the right. If it does not move to the right, turn the device off, then turn it back on again.
Open the packaging and remove the tape from both cartridges.
Figure 8: Removing the tape
Do not touch the copper-colored contacts or re-tape the cartridges.
Hold the cartridges with the HP logo on top.
Insert tri-color cartridge in the left cartridge slot and the black cartridge in the right cartridge slot .
Figure 9: Inserting the print cartridges
Push the cartridge firmly into the slot until it snaps into place.
Close the print cartridge door.
Step eight: Align the print cartridges
When a new print cartridge is installed, the product aligns the cartridge. Align the print cartridges at any other time by using the software installed with the product. Aligning the print cartridges ensures high-quality output.
If a print cartridge is removed and reinserted, the product will not prompt for an alignment. The product memory retains the alignment values for that print cartridge.
Follow these steps to align newly installed print cartridges.
When prompted, make sure that plain, white letter or A4 paper is loaded in the input tray, and then press the button next to OK . The alignment page prints.
Lift the lid. Place the top of the alignment page face-down on the front, right corner of the scanner glass.
Figure 10: Placing the alignment page
Close the lid.
Press the button next to OK .
When the On button stops flashing, the alignment is complete and the page can be removed.