Question about Sony Cyber-shot DSC-W80 Digital Camera

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Camera wont zoom it just says turn off

When i turn my camera on it works but if i try to zoom at all it goes to a black screen that says turn the power off and on again. what do I do? I have hit it on my palm and taken the battery out several times. I even made sure it was fully charged...Please help

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  • atlcheerchic Dec 21, 2008

    I tried holding the lens in but the same message just comes up. But it has not been dropped at all since I've had it. (I received it last December) The camera is in great condition but it just recently started having this problem. I'm so upset. I don't want to buy a new camera :(

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It sounds like you have a damaged zoom servo.. which is odd because you're camera probably extends the lens once it's originally turned on. The motor/servo is kind of expensive to replace and it may be more cost effective to purchase a newer camera. 
To make sure i'm correct. try turning your camera on with your hand over the lens to stop it from protruding. if you get a similar or the same message then it's the motor. If it just beeps then i have no idea what the issue is. Has the camera been dropped recently?

Posted on Dec 19, 2008

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