Question about Phones

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Greetings. Getting a "line in use" message on both handsets. No dial tone on either, no one can call in on that line either. This has happened before, usually unplugging the phone line and/or power will resolve it but not this time. All other phone lines in the house(different numbers)work fine. Any ideas, please let me know. Thanks, Scott

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  • sowilliams Dec 19, 2008

    Thanks for all the suggestions that came in.  I think I've determined it is either that specific phone line or the phone jack is bad.  I tried resetting the phones as suggested but no good, then tested that line by plugging in a hard line phone, no dial tone.  Replaced the line with a brand new one, plugged hard line phone back in, still no dial tone.  Guess I'll call the phone company, strange that it would be the one line but I think I have a service contract that includes the indoor equipment so will have them come out.
    Thanks to all, at least the problem has been narrowed down.

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The only thing I can see when searching for a solution is that if you have different types or makes of phones in the house and they communicate trough antennas, instead of all pluging into the line. it may be the cause of your problem. The phone is getting confused. the posts I read about this issue all call for a hard reset. just an idea see if in the manual it can be switched to an alternate channel to eliminate the frequency mix up, it also could be coming from a neighboors phone if within 150 feet, that woul really explain it. good luck, Gym

Posted on Dec 19, 2008

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Try unplugging all phone cables (both power and lines cable) , wait ten minutes and plug it back. This will reset the phone.

Try also a different phone to test the lines.

Posted on Dec 19, 2008

  • Ginko
    Ginko Dec 19, 2008

    If you get the same problem only on the same line, and you get busy signal, even using a different phone, then it is a line problem, in this case you need to call your phone service provider to fix the problem.

  • Ginko
    Ginko Dec 19, 2008

    I tell you more, if this has happened before, and usually unplugging the phone line and/or power fixed it, that means that there was a short in the phone line cable (replace it now), and now it is likely that either the phone or the phone socket are defective, test a different phone on same socket to find out where the problem is.

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