Question about Philips 42PF7320A 42 in. Plasma HDTV

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My Plasma TV is in for repairs

On 7/21/08 I took my 42''tv in for repairs to a Philips cert. repair shop and they are having problems getting the wright parts. The shop keeps telling me the parts take about a 4 weeks to receive parts and this time 11/28/08 the wright parts should have arrived and still as of now 12/19/08 still, no TV. Are parts this hard for a independent TV repair place to receive from Philips?

Thanks, Dan Moore

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  • danosden Dec 19, 2008

    The TV is out of warranty and it's a small Ma & Pops shop and it sounds like they are trying but 5 months to fix a tv.

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The parts come Vance Baldwin I just ordered a logic board from them for my plazma and it took 4 day's

Posted on Jan 03, 2009

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It depends on the parts availability from Philips and also partly on how much business the shop does for them. When I worked for a big retailer on TV service, we had problems with RCA sometimes not being able to supply parts. Then when they finally had them their "official" service centers got them first. While the shop may be feeding you a line, they may really be having troubles. If they are a certified center, they should have a Philips rep they can deal with to try expediting the part. You didn't mention whether this is a warranty repair or if you're paying; if it's warranty they (Philips) should be trying to get you done faster so you'll stay a happy customer.

Posted on Dec 19, 2008

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If they are an authorized philips service center, they should know by now if parts are available. If the TV was still under warranty when you took it in for service and philips is unable to provide parts for the repair, they should give you another TV.
Good Luck.

Posted on Dec 19, 2008

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