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Trying to help my mom turn on the sound of her Toshiba Equium

Hi - my mom is in UK and i'm in US ... she is complaining that she does not know how to turn on the sound on her laptop and it's obviously very difficult for me to tell her how to do this as i have no idea how this laptop operates or where the relevant buttons are. I've done an image search for the keyboards but nothing comes up that really helps me. Is there an easy answer to this so that i can guide my mom on how to do this? There are some video clips that she really wants to watch.
Thanks

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The first thing to try is clicking once on the speaker icon in windows. if that is not muted double click on it and make sure the volume is turned on for all the file types and devices. If not the issue there is no "normal" configuration but there is a function key that mutes your sound or a volume wheel of some type on the side

Posted on Dec 19, 2008

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Posted on Jan 02, 2017

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