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from explanation this means that you are trying to charge your razor with another phone charger , it will not work out for them self because they are not compatible .
what you need to get your razor phone is the type of his own charger ,but if you can not fine it own charger then you will have to go the store together with your razor phone then will help in locating it own charger that will work for with out any damage on your phone
yes, as a consumer, you really have the right to do so and this is the best thing to do. by the way, have you tried turning it on with your charger? anyway, you don't need to do that, you should return it.