You'll probably need to contact Hitachi at one of the numbers in the manual or through their website about getting one of these control centers. You could also try eBay and search online for possible sources. But the set isn't very useful without the box.
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I'll try to offer some help based on what you wrote. Having a remote will be important to getting at the menus etc. The universal remote you bought should substitute for the missing remote so you should make sure you have that working correctly with your TV. As for the idea of downloading channels, I'm not sure what that means but you need some kind of a set top box. That comes with the service to which you subscribe. The set top box will provide an HDMI or COMPONENT or Video and Audio set of signals that will feed into your TV inputs. If you try to feed into the COAX Analog input of the TV, you need a converter to accept the digital signal the networks transmit, and convert it to an analog signal for the coax input of the TV. So your choices are to subscribe and get a company's set top box, which they will set up for you as part of their service, or get a digital to analog set top box to receive the free signals and feed those to your TV. In either event, you need to have a working remote so get that working or pick up one on EBAY. G
You usually need the original remote. The trouble with universal remotes is that they generally control only the basic functions of a TV (power, volume, channel) but not much else. Without the original, you often lose other functions. You can try the front panel buttons if yours has them. On some sets the on-screen menus allow you to access caption settings.
But are you sure the captions are coming from the TV? Sure, the TV is displaying them, but if you have a satellite receiver, cable box or digital set-top box, the captions may be coming from that device. This is likely to be true if the captions just mysteriously started and you don't have or aren't using the TV original remote. These devices often don't allow a TV's built-in caption decoder to work properly, so they provide captions themselves. You may have turned captions on using that device's remote. Check the menu for caption controls.
Just an FYI if anyone is having this same problem a factory reset will solve the issue.Follow the above directions... "1. Press MENU repeatedly till it seems to not respond. 2. Enter 2-6-6-3 on the remote then Enter 3. At the top, it says ENTER PASSWORD 0000 4. Enter 9-8-7-6 then Enter 5. Installer Menu comes up scroll through the options until you see "factory reset" change the value from a 0 to a 1 with the arrow keys and then power the TV off. When you turn it back on it should be reset to factory defaults.
I finally found a fix to this! YAY. I thought I might have to return the TV. I have the Phillips 42PFL5603D, but should work for other models.
On the TV press menu
picture settings---picture---dynamic contrast (turn off) AND active control, turn off
If you have Comcast Moto box:
on the Cable box go menu--->setup--->cablebox set up---RF BYbass set to ON If you have a non-Comcast Moto Box, I'm sure there is an RF bypass setting in the menu. You'll just have to look for it. Another fix was close saying to only turn of the active control, but it took all 3 of these for it to work consistently. The latter let it work for all of 30 seconds.
Since you say the remote turns the box on and off properly, the control is probably working correctly. If you aren't seeing anything on the screen, you may not have the TV on the right channel (if you've connected it with an RF cable to the TV's antenna input jack). If you've connected the box using its video and audio outputs, you may not have selected the TV's video input.
As far as setting up the remote to work the converter box, that isn't necessary. If the remote is truly not working the box properly, and you have tried new batteries in the remote, you may have a bad remote or converter box and should take it back to the seller.
If the problem is setting up the boxes remote to work your TV, you may be out of luck. If you need to enter a brand code and your TV isn't listed, there is usually a code search function. The problem with universal remotes in general is that often they only give you control of a TV's basic functions but not advanced menu controls. The converter box remote may not be able to do more than just turn your TV on and off and control its volume. You may need to keep the original TV remote handy if you want to do things like adjust color levels, control closed captioning, or other functions like that.
If you have a cable box you could bypass it to make sure it's not the cable box. It could also be the input to the TV channel has been changes so as not to be on the right channel from the cble box. Is the TV on channel 3? Or video input? and did you change anything that would have caused this in terms of cabling? If not it seems to be a TV menu issue we would hope.
Turn the set on, hook the cable directly to the TV, take the remote control and press 1 - 1 and if the TV tunes in channel 11 then your set is fine. If the TV was autoprogrammed when hooked to a cable box then the only channels that will be stored in memory are 3, maybe 4 and AUX. To correct this simply go back into the menu and look for the "autoprogram" option and perform the autoprogram while the cable is directly connected to the TV, without a cable box.