Question about Canon SmartBase MPC400 All-In-One InkJet Printer

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MPC400 BJ-10e 'ready' but not printing.

The printer is 'ready' but won't print because of 'FTP error (passive and active) number 12031. Another message says that 'firewall could be blocking FTP ports' - I do not understand computer-speak! Can you please help? (I don't want to pay £30 odd at the end.

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Hi there
Cause: Error 12031 takes place when the system is misconfigured or it's essential files are missing. Such problems occur when a PC is not maintained properly and has accumulated many critical issues that require immediate repair.

Solution: To repair Error 12031 correctly, download and install the repair tool below. This tool was design to successfully diagnose, find and fix the problems on your computer.
Download Error 12031 Repair Tool

All I ask is please come back and just gave a vote, it will gave me some satisfaction to know am helping some one so I will keep on helping.
All The Best: Pineworks

Posted on Apr 26, 2010

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Posted on Jan 02, 2017

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What you will see
When trying to print, you get a communication error; the device is correctly detected in the Device Manager, the firewall is not blocking any files and you can scan using the All-In-One Printer.
Explanation
Any PC using the AMD USB architecture is preventing the printer from printing when connecting via USB.
What to do
Follow the specific steps for the PC manufaturer below:
Dell Studio 1536:
IMPORTANT: Do not replace any hardware, before performing the following steps:

Step Action 1 Go to Control Panel 2 Go to Programs and Features 3 Uninstall AMD USB Audio Driver Filter
Note: Uninstalling this USB audio driver doesn't cause any impact for systems with Vista Service Pack 1 installed

Acer Aspire 5530, Extensa 4130, Extensa 4430, and TravelMate 4530:
There are files available to address printing problems when connected to a USB printer or multi-function printer, for Windows Vista and Windows XP.
  • Printer did not print, print jobs will be listed with the status "error" in the task list
  • No error message appears, printer simply does not print
  • Problem only manifests when the printer is connected via USB

Please go to the Drivers and Downloads area to get the file appropriate for your operating system and unit.
US Customers:
http://www.acerpanam.com/synapse/data/7117/documents/USBFilter107_Vista_Setup.msi
http://www.acerpanam.com/synapse/data/7117/documents/USBFilter107_XP_Setup.exe
EMEA Customers:
ftp://ftp.work.acer-euro.com/notebook/aspire_5530/vista/Drivers/USBFilter107_Vista.zip
IMPORTANT: The third-party products discussed in this article are manufactured by companies that are independent of Lexmark. Lexmark makes no warranty, implied or otherwise, regarding the performance or reliability of these products.
Still need help?
If you need additional assistance, please contact Lexmark Technical Support. NOTE: When calling for support, you will need your printer model/machine type and serial number.
Please call from near the printer and computer in case the technician on the phone asks you to perform a task involving these devices.

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