You mentioned one number. The problem doesn't seem to be with your machine. Some fax machines won't communicate with certain others. If your machine works all right with other fax machines, then most likely the one you're having trouble with won't talk. There's little you can do for that problem.
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If the recipient side is ringing, then the problem is on their end. It sounds like the receiving fax is not set for auto-answering a fax call. A receiving fax machine should pick up and start to attempt the reception even if the fax number is dialed from a normal voice-only telephone; the receiving machine has no idea if the caller is a fax or a regular phone. It should pick up regardless and start to negiotiate the fax (that's the high-pitched whistling sound at the beginning of the call).
I just got a new line just for my SF-5100 fax. It was working before I switched to this phone company. I checked the line on a regular phone and it seemed ok. When I plug it up to my fax machine, when it rings I get this static sound instead of rings. One of my customers said when she tried to fax something, she got that same static sound and it would not go through. When I tried to fax her something, I dialed the number and when the fax machine was repeating the numbers it was a series of that same static sound. Then the operator said I should try my call again - so it did not dial through. A few minutes ago, the screen said RX also. Can you please help?
To send a fax you do not need to enter anything into your fax. You have to make sure that you connect the telephone line to it's desgnated connector. You dial a number to send as if you are calling form a normal phone. If you ever get a ringing tone press start. You can enter any data trough the data registration after you make sure your fax is functioning properly.
I spoke to someone at Brother. She told me to "massage the keys in a circular motion". Feeling very foolish I did this. Sure enough when I got to the number "7" it was stuck. The massaging released the key and my fax was working again.
Specifically, error code 387 on that machine is : Try to send the fax at a different time when telephone line conditions have improved. There is nothing wrong with your machine that I can tell from your description. It sounds like it is trying to handshake, fax term for connect, but does not complete. I had the same thing happen to me yesterday with some very important papers. I even called the person at the other end and they said they had been receiving faxes ok. Took me 4 tries but finally went through. It's just the phone lines. Keep trying. It can take several tries. If this helped please rate a big 4 fix ya. If you can't get through no matter how many times you try just post a comment and I'll be happy to come back and help you out.
the number you called does not answer or busy-you may have reached a number not connected to fax or it is connected and not activated in receiving mode-check the number and call again. if you have a message "out of memory"there is no enough memory available to send your fax.press stop/exit print the faxes stored in the memory to delete them then try again.