Question about Dell Inspiron 6400 Notebook
I have had my Dell Inspiron 6400 for just over a year now and have encountered a problem. When we were uploading a photo from our camera a message box popped up to say a trojan had been detected but removed, so we closed the box and carried on as normal.
After this the automatic updates switched off and will not turn back on and when I try and run Internet Explorer it opens for a second before closing again.
I have tried to run a system restore, however when I get to point to click next to carry out the restore it just sits there doing nothing. I cancel it and when I restart the mahcine it pops up with eplorer.exe is not responding and I end The program now.
Can anyone suggest what I can do to get the laptop going again?
Welcome to Fixya, my name's Chris.
This is unfortunately a common problem, known as malware. Fortunately it has a simply solution.
You need to download Spybot from here:
As you cannot open your internet browser, the best idea would be to download the Spybot.exe file onto a friend's computer, or at an internet cafe, and copy it over to a USB drive or cd-r/dvd-r. Then install it onto your computer.
Run it, search for updates and download them. Then click Scan for Problems. It'll take a while, maybe 20 minutes or so, depending on the specs of your machine. Don't use Messenger or browsers or anything while you are doing this. When it has finished, click Fix Selected Problems.
Then click the Immunize tab. Click Immunize.
That should fix it for you, mate. If you noticed that SPybot wanted you to use Elevated Administrator Privileges when Immunizing, just navigate to User Accounts in Control Panel and turn off User Control Access, reboot, and Immunize again. I think this is just an annoying feature of Vista, however.
For general further maintenance, you could download ncleaner from here:
and install it, Clean, Cleanup Registry etc
PS Try downloading Firefox and having that as an emergency in case you need a working browser in the future, or better, having it as your default browser. Chris :)
Posted on Dec 19, 2008
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